Heather Turner
Hillcrest,QLD
Summary
Driven office manager offering in-depth experience in administration of vital business projects and processes. Excellent communicator and project manager with strengths in daily operations management, workflow improvements and customer service.
Overview
12
12
years of professional experience
Work History
Office Manager
Brisbane Powder Coating Services
07.2022 - Current
- Assisted Director in startup operations of company in July 2022.
- Oversee all aspects of daily business operations, ensuring seamless functionality.
- Implement efficient office policies and procedures to optimise workflow and productivity.
- Manage accounts payable process, including invoice processing, vendor payments, and expense tracking.
- Ensure timely and accurate payment of bills, optimising cash flow management.
- Manage all accounts receivable activities, including invoicing clients, tracking payments, and following up on overdue accounts.
- Reduce outstanding receivables through effective credit and collection strategies.
- Administer payroll for employees, ensuring accurate and timely processing.
- Manage payroll tax compliance, deductions, and employee benefits.
- Provide comprehensive support to company director, including calendar management, travel coordination, and expense reporting.
- Handle confidential information and maintain high level of discretion.
- Spearhead client prospecting efforts to identify and secure new business opportunities.
- Develop and maintain pipeline of potential clients to fuel company growth.
- Assume responsibility for managing workshop staff when required.
- Coordinate logistics, scheduling, and communication to ensure successful outcomes.
Customer Service
Rondo Building Services
04.2021 - 07.2022
- Handled calls promptly and with courteous professionalism.
- Maintained working knowledge of products, accounts, representatives, tools and systems.
- Processed orders, service requests and applied information to customers.
- Completed call documentation while speaking with customers.
- Handled sales paperwork and payments with high degree of accuracy to minimize recordkeeping errors.
- Researched client requests to create best possible solutions for diverse needs.
- Analyzed customer feedback to identify areas of improvement and implemented actionable solutions.
- Kept senior managers informed about sales activities, current inventory and other metrics via timely reports.
Office Manager
Stealth Industries
08.2018 - 03.2021
- Oversaw office inventory activities, including ordering and requisitions, stocking and shipment receiving.
- Processed orders via telephone, email and online orders from official company website.
- Monitored and evaluated personnel performance to complete annual reviews, recommend advancement or address productivity concerns.
- Initiated timely project management within budget constraints for multi-faceted problems concerning company Directors
- Managed organisational systems for payment collections, AP/AR, deposits and record keeping.
- Maintained primary relationship accountability for clients, overall servicing responsibility and client satisfaction to maximise profitability of client relationships.
- Established efficient workflow processes, monitored daily productivity and implemented modifications to improve overall effectiveness of personnel and activities.
- Developed standard operating procedures for all administrative employees.
- Compared vendor prices and negotiated for optimal savings.
- Boosted sales numbers with proactive account servicing and diligent relationship-building.
- Addressed problems with accounting, billing and service delivery to maintain and enhance client satisfaction.
- Oversaw new business development and customer servicing, including cold calling, networking, marketing, lead generation and account servicing.
- Controlled costs by effectively managing supplies and labor hours.
- Handled all issues with relative ease by implementing best practices and applying critical thinking skills to find best solutions.
- Set and revised production schedules to meet changing demands.
- Evaluated production schedules and orders to arrange required materials and plan staffing needs.
- Met on-site with existing customers and prospects to discuss business needs and recommend optimal solutions.
Service Administrator (Temp)
Hastings Deering CAT Head Office
04.2018 - 06.2018
- Arranging purchase orders and also purchase requisitions
for warehouse and foreman. - Assisting payroll with entering timecards using AX for over
50 employees on daily basis. - Weekly metrics tables and graphs, monitoring job delays
and rework for different departments. - Opening jobs directly for Caterpillar ATO underground
projects. - Job closing of all HD Reman and Revenue projects
Service Coordinator/Administration Officer
Prefect Agencies
03.2017 - 03.2018
- Processing contractor paperwork as jobs are completed
throughout the day - Updating various spreadsheets
- Scheduling technicians, CEO, supervisors and contractors
- Generating invoices using Xero & Quickbooks
- Arranging freight and transport to ensure deadlines are met
- Growing and developing strong client relationships
- Manage contract arrangements, compliance and
performance for contractors - Assist with the development of marketing strategies
- Ensuring to always meet current SLA’s with major clients
- Management of Back to Base repairs
- Taking minutes of every meeting
- Management of Outlook calendar and personal diary
- Daily reporting to the CEO of all ongoing prospects, issues and upcoming jobs
Administration Officer
A Noble & Son Ltd
07.2012 - 10.2016
- Liaising with clients face to face and over phone
- Managing and forwarding of all calls to appropriate staff
- Data base management
- Preparing and distribution of main
- Petty cash reimbursements and management
- Problem solving
- Cash sale processing of payments
- Account Applications
- Invoicing
- Approving of all invoices for payment
- Accounts receivable
- Management of Credit refunds for accounts and cash sales
- Part of OHSE Committee
- Management of Birthdays & Service Awards
- Training of new team members in admin department
- Management and calculation of weekly and monthly
timesheets for processing for 4 different branches across
Receptionist
Workteq Recruitment Agency
04.2011 - 06.2012
- Liaising – in person / telephone with various individuals
including clients, candidates and fellow co-workers - Managing and forwarding calls to appropriate staff
- Preparation of candidate and client paperwork
- Data Base Management
- Problem Solving
- Record management and filing – Scanning of candidate
and client paperwork onto database system and filing hard
copies appropriately - Preparing candidates ready for interview. Placing on client
specific inductions. - Administrative support to consultants.
- Stationary and Safety equipment orders
- Maintaining Meeting Rooms and Interview Rooms
- Preparing and distributing of mail
- Completing and forwarding of Tax declarations to payroll
department - Tidying and maintaining cleanliness of Kitchen
Education
Holland Park State High School
Holland Park West, QLDChisholm Catholic College
Cornubia, QLDAffiliate Marketing
Freedom Formula
Online07.2023
Certificate III (Traineeship) - Business Administration
All Trades QLD
On-site 04.2017
Skills
- Team Leadership
- Workflow planning
- Contract negotiations
- Strategic Planning
- Friendly nature
- Scheduling
- Relationship building
- Excellent multi-tasking ability
- Staff Management
- Organizational skills
- Credit and collections
- Lead prospecting
- Account servicing
- Customer service
- Problem solving strength
- Customer Relations
Timeline
Office Manager
Brisbane Powder Coating Services
07.2022 - Current
Customer Service
Rondo Building Services
04.2021 - 07.2022
Office Manager
Stealth Industries
08.2018 - 03.2021
Service Administrator (Temp)
Hastings Deering CAT Head Office
04.2018 - 06.2018
Service Coordinator/Administration Officer
Prefect Agencies
03.2017 - 03.2018
Administration Officer
A Noble & Son Ltd
07.2012 - 10.2016
Receptionist
Workteq Recruitment Agency
04.2011 - 06.2012
Holland Park State High School
Chisholm Catholic College
Affiliate Marketing
Freedom Formula
Certificate III (Traineeship) - Business Administration
All Trades QLD
Similar Profiles
Burhanuddin GilitwalaBurhanuddin Gilitwala
Factory Manager at Protective Powder Coating ServicesFactory Manager at Protective Powder Coating Services
Lopeti UhiLopeti Uhi
Office Support Assistant at Powder Coating Services LtdOffice Support Assistant at Powder Coating Services Ltd
JOEL DYSONJOEL DYSON
Factory Hand at Access Powder CoatingFactory Hand at Access Powder Coating