Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

HEATHER WILLIAMS

Horsham,VIC

Summary

Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer a positive and memorable experience. An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking entry-level opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes. Experienced professional with a strong background in technology-related roles. Proficient in software development, system administration, and technical support. Skilled in problem-solving and optimizing performance. Capable of managing projects and collaborating effectively with teams. Committed to continuous learning and staying current with industry trends to contribute to organizational success. Adaptable professional with a quick-learning ability and a talent for adjusting to new environments. Skilled in rapidly acquiring new knowledge and applying it effectively. Driven by a passion for continuous learning and successfully navigating change. Experienced and dependable general worker with a proven track record of efficiently completing tasks in various settings. Safety-conscious with a strong work ethic and the ability to adapt to different environments. Ready to contribute to a dynamic team and make a positive impact.

Overview

49
49
years of professional experience
1
1
Certification

Work History

Farmer

williams
chetwynd, VIC
07.1980 - 07.2025
  • Assisted in planting and cultivating various crops on farm property.
  • Maintained cleanliness and organization of tools and equipment in the barn.
  • Supported livestock care by feeding animals and maintaining their living spaces.
  • Maintained a safe work environment by adhering to safety protocols.
  • Cared for and maintained plants in different climate-controlled areas.

Direct Carer /Administrator

NDIS
HORSHAM, Vic
06.2013 - 11.2024
  • Provided personal care and assistance to clients with disabilities.
  • Developed and implemented individualized support plans for clients.
  • Assisted clients with daily living activities and mobility tasks.
  • Communicated effectively with families and healthcare professionals.
  • Maintained accurate documentation of client progress and needs.
  • Ensured a safe environment by following health and safety protocols.
  • Trained new staff on best practices for client care and support.
  • Assisted with daily living activities such as bathing, dressing, eating, and mobility.
  • Provided companionship to reduce loneliness and isolation of elderly individuals.
  • Performed household tasks such as laundry, cleaning, shopping, meal preparation.
  • Assessed safety hazards in the environment and made necessary modifications.
  • Demonstrated excellent interpersonal skills while interacting with clients, family members, physicians or other healthcare professionals.
  • Encouraged clients to participate in social activities within their community.
  • Managed medications according to instructions provided by the physician or pharmacist.
  • Maintained accurate records of services provided, changes in client's condition, progress notes.
  • Transported clients to medical appointments and other errands.
  • Adhered to strict confidentiality guidelines while handling sensitive information related to clients' health conditions or personal matters.
  • Monitored vital signs including blood pressure and pulse rate.
  • Organized recreational activities to promote physical and mental wellbeing of the clients.
  • Communicated regularly with family members about client's health status and needs.
  • Developed individualized care plans for each client in collaboration with family members and healthcare professionals.
  • Resolved conflicts between different stakeholders involved in providing care services.
  • Adapted quickly to challenging situations involving complex medical cases or difficult behaviors of patients.
  • Supported bathing, dressing and personal care needs.
  • Maintained clean and well-organized environment for client happiness and safety.
  • Assisted with meal planning to meet nutritional plans.
  • Laundered clothing and bedding to prevent infection.
  • Reported concerns to nurse supervisor to promote optimal care.
  • Followed safe lifting and transferring techniques to transport residents.
  • Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
  • Improved patient outlook and daily living through compassionate care.
  • Examined and treated patient lacerations, contusions, and physical symptoms and referred patients to other medical professionals.
  • Worked closely with clinical staff to support therapeutic and behavioral plans.
  • Helped patients during ROM exercises to maintain musculoskeletal functions and increase strength.
  • Assisted clients with maintaining good personal hygiene.
  • Partnered with registered nurses and physiotherapists to provide care to patients.
  • Built strong and trusting rapport with clients and loved ones.
  • Obtained sources of entertainment for clients to provide full and enjoyable daily activities.
  • Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
  • Managed client support services for individuals with disabilities.
  • Maintained accurate records in the NDIS participant management system.
  • Oversaw the implementation of policies and procedures for service delivery.
  • Provided general administrative support to staff members.
  • Answered incoming calls and responded to customer inquiries.
  • Maintained filing system for important documents such as contracts and invoices.
  • Ensured that all paperwork was completed accurately before submission deadlines.
  • Checked office stock to determine supply levels and maintain inventory.
  • Responded promptly to customer complaints in a professional manner.
  • Improved office organization by developing filing system and customer database protocols.
  • Coordinated meetings, conferences, travel arrangements.
  • Monitored payroll, credit card purchases and invoicing to prevent financial errors.
  • Prepared reports on various projects for management review.
  • Managed day-to-day office operations, ensuring efficient workflow and adherence to policies.
  • Assisted in the recruitment process, from posting job ads to organizing interviews and onboarding new hires.
  • Negotiated contracts with vendors and service providers to optimize costs and efficiency.

Sales Assistant

clothing outlets
HORSHAM, vic
03.1996 - 03.2003
  • Assisted customers with product selection and inquiries in busy retail environment.
  • Organized merchandise displays to enhance visual appeal and accessibility.
  • Operated the point-of-sale system to process transactions efficiently.
  • Maintained stock levels by restocking shelves and managing inventory flow.
  • Collaborated with team members to ensure a welcoming shopping atmosphere.
  • Supported promotional events by setting up displays and distributing materials.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Greeted customers and provided assistance with product selection.
  • Assisted customers with returns, exchanges and refunds.
  • Organized stockroom shelves, racks and bins according to store layout and product categories.

Pharmacy Technician

Edenhope PHARMACY
Edenhope , VIC
01.1977 - 06.1982
  • Assisted pharmacists in preparing and dispensing medications to patients.
  • Maintained accurate inventory levels of pharmaceutical supplies and medications.
  • Processed prescription orders using automated dispensing systems for efficiency.
  • Restocked shelves with new supplies of medications as needed.
  • Assisted pharmacist with clearing high volume of prescriptions and responded to customer questions.

Education

High School Diploma -

Edenhope Higher School Year
EDENHOPE
12-1976

Skills

  • Individual support planning
  • Client care management
  • Needs assessment
  • Problem solving
  • Patient advocacy
  • Team collaboration
  • Attention to detail
  • Effective communication
  • Community outreach
  • Patient communication
  • Prescription processing
  • Medication dispensing
  • Customer service
  • Quality assurance
  • Healthcare regulations
  • Cash handling
  • Sales support
  • Time management

Certification

  • Driver's license, car
  • pharmacy assistants certificate
  • Ndis nominee
  • Vcat Gaudian and Administrator
  • .Landcare management certificate
  • .First aid

References

References available upon request.

Timeline

Direct Carer /Administrator

NDIS
06.2013 - 11.2024

Sales Assistant

clothing outlets
03.1996 - 03.2003

Farmer

williams
07.1980 - 07.2025

Pharmacy Technician

Edenhope PHARMACY
01.1977 - 06.1982

High School Diploma -

Edenhope Higher School Year

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HEATHER WILLIAMS