Summary
Overview
Work History
Education
Skills
Interests
Timeline
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Heather Young

Langford

Summary

With a proven track record at Royal Perth Hospital, I excel in HIPAA compliance and patient confidentiality, showcasing strong data entry skills and exceptional customer service. My expertise in medical records management and ability to foster client relations have significantly enhanced operational efficiency and patient satisfaction.

Organized Clerk trained in scheduling, patient medical records updating and insurance processes. Reliably completes accurate work and goes above and beyond to meet daily demands.

Organized Clerk trained in scheduling, patient medical records updating and insurance processes. Reliably completes accurate work and goes above and beyond to meet daily demands.

Reliable Medical Records Clerk with 30years of experience receiving, routing, filing and delivering wide range of medical documentation. Energetic and focused with strong organizational skills.

Meticulous Medical Records Clerk with 30year history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations.

Methodical clerk provides administrative and clerical support to medical staff. Proven record of accurately organizing, filing and retrieving patient information. Experienced in coding medical records and entering data into patient databases.

Organized clerk-trained in scheduling, patient medical records updating and insurance processes. Reliably completes accurate work and goes above and beyond to meet daily demands.

Diligent clerk with proven track record in managing and organizing medical records. Successfully maintained accurate and confidential patient information, contributing to improved office efficiency. Demonstrated proficiency in data entry and electronic health records management.

Organized clerk trained in scheduling, patient medical records updating and insurance processes. Reliably completes accurate work and goes above and beyond to meet daily demands.

Healthcare professional with solid background in managing patient records and documentation. Known for precise record-keeping and maintaining confidentiality, contributing to streamlined operations. Focuses on collaboration and adaptability to meet evolving needs, ensuring accurate and efficient records management.

Organized clerk trained in scheduling, patient medical records updating and insurance processes. Reliably completes accurate work and goes above and beyond to meet daily demands.

Developed strong organizational and administrative skills in healthcare setting, managing sensitive information with accuracy and confidentiality. Familiar with electronic health record systems and medical terminology, ensuring efficient record management. Seeking to transition into new field, leveraging these transferrable skills to contribute effectively in different environment.

Diligent clerk with proven track record in managing and organizing medical records. Successfully maintained accurate and confidential patient information, contributing to improved office efficiency. Demonstrated proficiency in data entry and electronic health records management.

Organized clerk trained in scheduling, patient medical records updating and insurance processes. Reliably completes accurate work and goes above and beyond to meet daily demands.

Organized clerk trained in scheduling, patient medical records updating and insurance processes. Reliably completes accurate work and goes above and beyond to meet daily demands.

Reliable Medical Records Clerk with 30 years of experience receiving, routing, filing and delivering wide range of medical documentation. Energetic and focused with strong organizational skills.

Reliable Medical Records Clerk with 30 years of experience receiving, routing, filing and delivering wide range of medical documentation. Energetic and focused with strong organizational skills.

Polished professional manages multiple tasks, utilizes electronic medical record systems, and provides excellent customer service to patients and staff. Adheres to medical records policies and procedures to comply with HIPAA regulations. Track record of effectively troubleshooting issues and maintaining patient confidentiality.

Reliable Medical Records Clerk with 30 years of experience receiving, routing, filing and delivering wide range of medical documentation. Energetic and focused with strong organizational skills.

Offering solid foundation in administrative skills with readiness to learn and grow in healthcare environment. Contributes attention to detail and aptitude for learning medical terminology and electronic health record systems. Ready to use and develop organizational and data entry skills in clerk role.

Offering solid foundation in administrative skills with readiness to learn and grow in healthcare environment. Contributes attention to detail and aptitude for learning medical terminology and electronic health record systems. Ready to use and develop organizational and data entry skills in clerk role.

Offering solid foundation in administrative skills with readiness to learn and grow in healthcare environment. Contributes attention to detail and aptitude for learning medical terminology and electronic health record systems. Ready to use and develop organizational and data entry skills in clerk role.

Offering solid foundation in administrative skills with readiness to learn and grow in healthcare environment. Contributes attention to detail and aptitude for learning medical terminology and electronic health record systems. Ready to use and develop organizational and data entry skills in clerk role.

Meticulous Medical Records Clerk with 30-year history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations.

Offering solid foundation in administrative skills with readiness to learn and grow in healthcare environment. Contributes attention to detail and aptitude for learning medical terminology and electronic health record systems. Ready to use and develop organizational and data entry skills in clerk role.

Offering solid foundation in administrative skills with readiness to learn and grow in healthcare environment. Contributes attention to detail and aptitude for learning medical terminology and electronic health record systems. Ready to use and develop organizational and data entry skills in a clerical role.

Offering solid foundation in administrative skills with readiness to learn and grow in healthcare environment. Contributes attention to detail and aptitude for learning medical terminology and electronic health record systems. Ready to use and develop organizational and data entry skills in clerk role.

Offering solid foundation in administrative skills with readiness to learn and grow in healthcare environment. Contributes attention to detail and aptitude for learning medical terminology and electronic health record systems. Ready to use and develop organizational and data entry skills in a clerkrole.

Meticulous Medical Records Clerk with 30-year history processing medical records requests while delivering highest quality customer service. Builds rapport with staff and patients to foster smooth and effective department operations. Strong knowledge of Release of Information policies and procedures and HIPAA regulations.

Offering solid foundation in administrative skills with readiness to learn and grow in healthcare environment. Contributes attention to detail and aptitude for learning medical terminology and electronic health record systems. Ready to use and develop organizational and data entry skills in clerk role.

Offering solid foundation in administrative skills with readiness to learn and grow in healthcare environment. Contributes attention to detail and aptitude for learning medical terminology and electronic health record systems. Ready to use and develop organizational and data entry skills in clerk role.

Offering solid foundation in administrative skills with readiness to learn and grow in healthcare environment. Contributes attention to detail and aptitude for learning medical terminology and electronic health record systems. Ready to use and develop organizational and data entry skills in clerical role.

With a proven track record at Royal Perth Hospital, I excel in HIPAA compliance and patient confidentiality, showcasing strong data entry skills and exceptional customer service. My expertise in medical records management and ability to foster client relations have significantly enhanced operational efficiency and patient satisfaction.

Energetic clerk offering wealth of experience in editing and transcribing physician reports

. Offering strong foundation in data entry and coding standards, eager to learn and develop in dynamic environment. Brings solid understanding of medical terminology and strong computer skills, ensuring accurate and efficient data management. Ready to use and develop analytical and technical skills in clerical role. Methodical clerk provides administrative and clerical support to medical staff. Proven record of accurately organizing, filing and retrieving patient information. Experienced in coding medical records and entering data into patient databases. Diligent clerk with comprehensive knowledge in medical coding and billing systems. Demonstrated ability to accurately process and manage patient records, ensuring compliance with healthcare regulations. Proven skills in data entry and coding, consistently maintaining high levels of accuracy and attention to detail. Recent graduate with foundational knowledge in medical records and clinics with hands-on experience . Demonstrates strong teamwork, problem-solving, and time-management skills. Prepared to start career and make meaningful contributions with commitment and drive.

Overview

39
39
years of professional experience

Work History

Medical Transcriptionist

Royal Perth Hospital
07.2020 - Current
  • Corrected grammar, spelling, and syntax mistakes in medical records.
  • Accurately documented medical dictation to record patient care records.
  • Maintained high levels of confidentiality with sensitive patient information following HIPAA guidelines.
  • Enhanced accuracy of medical records by transcribing detailed physician dictations.
  • Reduced errors in medical reports by reviewing, editing, and proofreading transcripts for clarity and consistency.

Coding Clerk- Seconded

Royal Perth Hospital
11.2022 - 05.2024
  • Enhanced workflow efficiency by organizing and prioritizing coding tasks according to deadlines and urgency.
  • Supported audit preparation efforts, gathering necessary documentation and demonstrating adherence to established policies and procedures.
  • Contributed to team success by sharing expertise in specialized coding areas, mentoring junior staff members.
  • Ensured patient privacy and security by adhering to strict guidelines for handling confidential medical records and following HIPAA regulations.
  • Assisted management in developing annual goals for the department based on historical performance data analysis and future projections.
  • Boosted coder morale with an approachable demeanor that fostered teamwork while effectively managing competing priorities among team members.
  • Reviewed outpatient records and interpreted documentation to identify diagnoses and procedures.
  • Utilized active listening, interpersonal, and telephone etiquette skills when communicating with others.
  • Followed up with medical staff regarding missing information in patient records.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Scanned and uploaded medical records into electronic medical records system.
  • Tracked and monitored requests for medical records release.
  • Sorted and distributed incoming and outgoing medical records.

Relieving Clinic Clerk

Royal Perth Hospital
11.2014 - 07.2020
  • Scheduled patient appointments to maintain efficient clinic operations.
  • Organized medical records for improved patient data management.
  • Assisted in patient check-in process, enhancing clinic workflow.
  • Answered patient inquiries, providing timely and accurate information.
  • Filed documents to streamline record-keeping procedures.
  • Coordinated with medical staff to ensure patient needs were met.
  • Updated patient information in system to reflect current data.
  • Managed front desk operations, welcoming patients upon arrival.
  • Facilitated communication between departments for seamless patient care.
  • Verified patient insurance coverage, ensuring eligibility for services.
  • Prepared daily reports for clinic management, summarizing activities.
  • Maintained cleanliness of reception area to enhance patient experience.
  • Organized supplies inventory to support clinic functionality.
  • Responded to phone calls, directing inquiries appropriately.
  • Assisted with patient discharge process, ensuring all procedures were followed.
  • Entered patient data into system, maintaining accuracy and confidentiality.
  • Coordinated appointment rescheduling to accommodate patient needs.
  • Monitored waiting area to maintain a calm environment.
  • Used electronic systems to enter provider orders and retrieve test results.
  • Promoted a positive workplace culture by collaborating effectively with colleagues across various departments within the clinic setting.
  • Improved clinic efficiency by organizing and maintaining supplies inventory to meet daily operational needs.
  • Ensured patient privacy by adhering to HIPAA regulations in all recordkeeping tasks.
  • Supported clinical staff with administrative tasks, allowing them to focus on providing quality patient care.
  • Coordinated appointment scheduling, effectively managing a high volume of daily patient visits.
  • Maintained accurate medical records, enabling smooth communication between healthcare providers and patients.
  • Assisted in training new Clinic Clerks, sharing best practices for efficient workflow management and superior customer service skills.
  • Answered high volume of telephone calls and directed callers to appropriate personnel.
  • Enhanced patient satisfaction by providing efficient check-in and check-out processes.
  • Managed incoming calls efficiently, directing callers to appropriate personnel or responding to inquiries as needed.

Plastic Clinic Clerk

Royal Perth Hospital
02.2007 - 11.2014
  • Managed patient records for streamlined appointment scheduling and improved clinic operations.
  • Assisted medical staff to ensure efficient patient flow and reduce wait times.
  • Greeted patients and provided information, enhancing overall patient experience.
  • Coordinated with healthcare providers to facilitate timely communication and accurate documentation.
  • Scheduled appointments to maintain organized clinic operations.
  • Improved patient satisfaction by addressing inquiries and concerns promptly.
  • Updated patient information to ensure accurate medical records.
  • Collaborated with team members to support clinic efficiency and patient care.
  • Prepared and organized patient files, contributing to seamless clinic visits.
  • Assisted in administrative tasks for maintaining clinic workflow.
  • Enhanced record accuracy by verifying patient demographics and insurance details.
  • Facilitated communication between patients and medical staff to ensure effective service delivery.
  • Supported clinic operations by managing supply inventory and ordering necessities.
  • Provided clerical support for enhancing clinic's administrative functions.
  • Improved patient registration process by efficiently handling check-ins and check-outs.
  • Maintained confidentiality of patient information, ensuring compliance with privacy regulations.
  • Enhanced clinic's day-to-day operations by organizing and maintaining front desk activities.
  • Coordinated with various departments to improve overall clinic service delivery.
  • Used electronic systems to enter provider orders and retrieve test results.
  • Maintained accurate medical records, enabling smooth communication between healthcare providers and patients.
  • Provided exceptional customer service, addressing patient inquiries promptly and professionally via phone or email correspondence.
  • Managed incoming calls efficiently, directing callers to appropriate personnel or responding to inquiries as needed.
  • Supported clinical staff with administrative tasks, allowing them to focus on providing quality patient care.
  • Assisted in training new Clinic Clerks, sharing best practices for efficient workflow management and superior customer service skills.
  • Promoted a positive workplace culture by collaborating effectively with colleagues across various departments within the clinic setting.
  • Contributed to a welcoming environment by greeting patients warmly upon arrival at the clinic.
  • Ensured patient privacy by adhering to HIPAA regulations in all recordkeeping tasks.
  • Enhanced patient satisfaction by providing efficient check-in and check-out processes.
  • Answered high volume of telephone calls and directed callers to appropriate personnel.
  • Coordinated appointment scheduling, effectively managing a high volume of daily patient visits.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.

Ward Clerk

Royal Perth Hospital
03.2000 - 02.2007
  • Organized paperwork for doctors, nurses, and patients.
  • Assisted nursing staff with daily tasks, contributing to a well-organized and functional ward environment.
  • Documented latest information in computer system and printed paperwork.
  • Stored and retrieved permanent records on daily basis.
  • Contributed to a positive ward atmosphere through friendly interactions with patients, families, and staff members.
  • Maintained accurate patient records, ensuring confidentiality and adherence to HIPAA regulations.
  • Prepared necessary documentation for patient admissions and discharges, ensuring smooth transitions of care.
  • Supported office staff and operational requirements with administrative tasks.
  • Answered multi-line phone systems to manage incoming and outgoing calls for busy mulitple departments.
  • Skillfully managed multi-line phone system, directing calls to appropriate departments and taking messages when needed.
  • Enhanced patient experience by efficiently managing medical records, scheduling appointments, and coordinating with healthcare professionals.
  • Improved communication among team members by maintaining updated contact lists and facilitating meetings as needed.
  • Elevated overall effectiveness of the ward by consistently monitoring and updating patient boards, ensuring all pertinent information was visible to staff members.
  • Provided valuable assistance during emergency situations by quickly alerting appropriate medical personnel when necessary.
  • Maintained patient confidentiality in line with HIPAA regulations.
  • Answered telephone calls to offer office information, answer questions, and direct calls to staff.
  • Managed incoming calls and directed to appropriate department.
  • Maintained current and accurate medical records for patients.
  • Maintained rapport with physicians, nurse,s and other healthcare personnel.
  • Placed new supply orders, managed inventory and restocked clerical spaces.
  • Performed various administrative tasks by filing, copying and faxing documents.
  • Received and routed laboratory results to correct clinical staff members.
  • Greeted and interacted with patients to provide information, answer questions and assist with appointment scheduling.
  • Registered and verified patient records before triage with most up-to-date information.
  • Greeted visitors and initiated triage processes for clients to streamline patient flow.

Medical Records Clerk

Royal Perth Hospital
02.1997 - 03.2000
  • Ensured HIPAA compliance by adhering to strict confidentiality guidelines when handling sensitive patient information.
  • Maintained confidentiality of all medical records and sensitive information to comply with HIPAA regulations.
  • Processed medical records requests from outside providers according to facility, state, and federal law.
  • Scanned medical records in digital format for easy retrieval and accessibility.
  • Maintained patient confidence by keeping patient records information confidential.
  • Reviewed charts and flagged incomplete or inaccurate information.
  • Maintained patient records in compliance with security regulations.
  • Protected vital patient information through proper storage techniques and disaster recovery planning efforts.
  • Coordinated with IT department to resolve technical issues in electronic record systems, reducing downtime.
  • Responded to external requests for patient information, adhering to strict privacy regulations.
  • Streamlined patient record retrieval process, significantly reducing wait times for medical staff.
  • Managed record retention schedules, ensuring legal compliance and efficient use of storage space.
  • Utilized electronic medical record systems to store, retrieve and process patient data.
  • Sorted and distributed incoming and outgoing medical records.
  • Maintained accuracy, completeness, and security for medical records and health information.

Catering

Royal Perth Hospital
11.1985 - 02.1997
  • Utilized strong multitasking skills to manage multiple orders simultaneously without compromising quality or accuracy.
  • Maintained clean, trash-free workspaces to maximize productivity and safety.
  • Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
  • Restocked supplies and prepared additional ingredients during downtime for expected busy periods.
  • Maintained safety standards by properly handling food and adhering to sanitation guidelines.
  • Strictly followed sanitation and food safety guidelines as required by regulatory agencies and company.
  • Greeted customers at counter to fulfill requests and answer questions.
  • Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
  • Promoted a positive work environment through effective communication with colleagues and supervisors.
  • Prepared and served various food and drink items to customer specifications in fast-paced environments.
  • Made food according to standard recipes with requested changes for customer satisfaction.
  • Demonstrated versatility by quickly adapting to various roles within the food service environment as needed.
  • Developed and maintained positive relationships with customers to enhance service.
  • Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
  • Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
  • Delivered exceptional service by promptly addressing customer concerns and special requests.
  • Learned other teammates' work tasks to train as backup.
  • Operated dishwashing and sanitizing equipment according to manufacturer instructions.
  • Set up and broke down food service lines quickly to maintain service flow.

Education

High School Diploma -

Armadale Senior High School
Armadale, WA
12.1979

Skills

  • Customer service
  • Written and verbal communication
  • File organization
  • Data entry
  • Document scanning
  • Paperwork processing
  • Medical records management
  • Scheduling appointments
  • Medical office administration
  • Patient confidentiality
  • Supply ordering
  • Patient inquiries
  • Work well independently
  • Record maintenance
  • Filing procedures

Interests

  • Documenting and sharing travel experiences
  • Exploring famous landmarks, historical sites, and cultural attractions in a new destination
  • Music
  • Crafting and DIY Projects

Timeline

Coding Clerk- Seconded

Royal Perth Hospital
11.2022 - 05.2024

Medical Transcriptionist

Royal Perth Hospital
07.2020 - Current

Relieving Clinic Clerk

Royal Perth Hospital
11.2014 - 07.2020

Plastic Clinic Clerk

Royal Perth Hospital
02.2007 - 11.2014

Ward Clerk

Royal Perth Hospital
03.2000 - 02.2007

Medical Records Clerk

Royal Perth Hospital
02.1997 - 03.2000

Catering

Royal Perth Hospital
11.1985 - 02.1997

High School Diploma -

Armadale Senior High School

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Heather Young