Heather. B. Stabik
Brisbane,QLD
Summary
Professional Summary
I am a people person who thrives in assisting clients and making a difference in the company I work for.
Passionate about planning my work, adept at managing office operations and optimizing team productivity. Proficient at coordinating schedules, overseeing communication channels, and improving office workflows. Focusing on excellent organizational, software and communication abilities.
Overview
19
19
years of professional experience
Work History
Bookkeeping Administrative Assistant
Asia GC 88 Enterprises
01.2025 - Current
- Managed accounts payable and receivable processes to ensure timely payments and accurate financial records.
- Assisted in monthly reconciliations of bank statements to maintain financial integrity and accuracy.
- Implemented efficient filing systems for easy access to important financial documents, improving overall organization within the department.
- Coordinated communication between departments to streamline bookkeeping operations and resolve discrepancies.
- Developed filing systems for financial documents to enhance organization and retrieval efficiency.
- Implemented automated invoicing procedures to improve accuracy and reduce processing time.
Enrolments Officer, Workplace Health & Safety and Administration Officer
St Joseph's Primary School
01.2024 - 10.2024
- Coordinated and completed enrolment processes across multiple year levels, utilizing advanced student information systems to ensure seamless integration.
- Conceptualized and implemented a new vision for the school, driving forward its mission and objectives.
- Conducted comprehensive risk assessments and implemented safety policies, ensuring compliance with Australian workplace safety standards.
- Developed strong working relationships with colleagues, contributing to a positive work environment.
Grants Officer Short Contract
Queensland Government
01.2024 - 01.2024
- Analyzed and processed over 250 grant applications for flood victims utilizing specialized grant management software.
- Detected and mitigated fraudulent claims, implementing verification procedures to enhance integrity.
- Streamlined grant distribution processes by collaborating with stakeholders, reducing processing time by 10% using tailored automation tools.
- Negotiated favorable terms on awarded grants, maximizing financial support while minimizing administrative burden on staff members involved in implementation efforts.
HR & Policy Officer
St John's Anglican College
01.2022 - 01.2024
- Collaborated with HR team lead to implement contract changes, ensuring compliance with current policies and procedures.
- Assessed and improved existing HR applications, leading quality assurance efforts and personalizing features for better staff utilization.
- Streamlined onboarding processes, reducing new hire integration time by 15% through the development of comprehensive training modules and policy manuals while leveraging digital HR tools.
Customer Experience Officer
Fair Work Ombudsman
01.2018 - 01.2022
- Guided organizations and individuals in interpreting recent legislative updates during COVID-19 pandemic.
- Developed partnerships with key professional organizations, utilizing CRM systems to ensure all advice dispensed was in compliance with the latest legislations and protocols.
- Orchestrated high-volume workload in hybrid office setting, utilizing advanced scheduling software to ensure smooth operations.
- Enhanced customer satisfaction by promptly addressing concerns and providing effective solutions.
Case Manager
WorkCover Queensland
01.2011 - 01.2018
- Oversaw a caseload of personal injury claims, collaborating with cross-functional teams and utilizing claims management software to track each case from initial report to resolution.
- Conducted thorough assessments of clients'' situations, identifying issues, goals, and necessary interventions.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Case Manager
Allianz Insurance
01.2007 - 01.2011
- Conducted in-depth analysis and coordination of insurance claims using specialized case management software, ensuring strict adherence to policy guidelines.
- Develop and implement claims management strategies to improve service delivery and customer satisfaction.
- Collaborate with other departments and stakeholders to resolve complex claims issues and mitigate risks.
- Analyze claims data to identify trends and opportunities for process improvement.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Education
Fairwork Omudsman
01.2022
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WorkCover Queensland
01.2018
Bachelor of Arts - Psychology and Business
Griffith University
01.2004
Skills
- Work coordination
- Report writing
- Strategic planning
- Innovation and creativity
- Critical thinking
- Data entry
- Accuracy and precision
- Workplace health and safety
- Office management
Professional Summary
Professional Summary
Timeline
Bookkeeping Administrative Assistant
Asia GC 88 Enterprises
01.2025 - Current
Enrolments Officer, Workplace Health & Safety and Administration Officer
St Joseph's Primary School
01.2024 - 10.2024
Grants Officer Short Contract
Queensland Government
01.2024 - 01.2024
HR & Policy Officer
St John's Anglican College
01.2022 - 01.2024
Customer Experience Officer
Fair Work Ombudsman
01.2018 - 01.2022
Case Manager
WorkCover Queensland
01.2011 - 01.2018
Case Manager
Allianz Insurance
01.2007 - 01.2011
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WorkCover Queensland
Bachelor of Arts - Psychology and Business
Griffith University
Fairwork Omudsman