Heaven Alvarez
Blacktown
Summary
Enthusiastic and customer-focused individual with a positive attitude and a genuine passion for helping others. Quick learner with the ability to grasp company products and services efficiently. Eager to develop and apply strong communication and problem-solving skills while adapting to new challenges in a dynamic work environment. Highly adaptable and able to thrive in fast-paced settings, with a strong work ethic and willingness to go the extra mile to ensure customer satisfaction Dedicated to continuous learning and professional growth.
Overview
6
6
years of professional experience
Work History
Volunteer
Church Of Jesus Christ Of Latter Day Saints
01.2019 - 08.2024
- Assisted with special events and programs.
- Maintained clean, neat, and operational facilities to serve program needs.
- Supported engaging, fun, and smooth-running events by helping with organization and planning.
- Used strong interpersonal communication skills to convey information to others.
- Communicated with staff members to stay informed about volunteer opportunities and events.
- Coordinated with other volunteers to create a welcoming environment at worship services and special events.
- Volunteered at church-sponsored outreach events, providing polite, friendly representation.
Customer Service Cashier
Easter Show
03.2023 - 04.2024
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Met customer service goals and exceeded customer expectations.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Counted money in drawers at beginning and end of each shift.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
Babysitter
Church Members
01.2022 - 03.2024
- Played games, worked on puzzles, and read books to young children.
- Communicated positively with children and guardians.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Maintained a clean and organized environment to ensure the well-being of children under care.
- Reassured children when upset providing emotional support and stability.
- Handled conflicts between siblings effectively using conflict resolution techniques resulting in a more peaceful household.
Education
High School Diploma -
Mountain View Adventist College
Doonside, NSW09-2024
Skills
- Positive attitude
- Customer satisfaction
- Patience and empathy
- Teamwork and collaboration
- Patience and composure
- Organized and efficient
- Cash handling
- Following directions
- Attention to detail
- Customer focus
- Time management
- Adaptability and dependability
- Computer skills
- Customer service
Languages
English
Native or Bilingual
French
Native or Bilingual
Timeline
Customer Service Cashier
Easter Show
03.2023 - 04.2024
Babysitter
Church Members
01.2022 - 03.2024
Volunteer
Church Of Jesus Christ Of Latter Day Saints
01.2019 - 08.2024
High School Diploma -
Mountain View Adventist College
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