Heba Fakheralddine
Roxburgh Park,VIC
Summary
Adept at enhancing the lives of clients with disabilities, I leveraged my emotional support and health and safety awareness skills to foster resilience and independence. My background also includes providing exceptional customer service where I honed my documentation abilities and problem-solving skills. By Utilising both English and Arabic speaking background I’ve developed strong communication skills with my clients.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Disability Support Worker
Acent Care Services
Epping, VIC
01.2024 - Current
- Drove clients safely to social activities and appointments.
- Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
- Assisted clients in reaching personal goals through targeted skill-building activities and therapeutic interventions.
- Supervised youth in residential and community-based programs to minimize risks and offer support.
- Provided key emotional support to special needs youth.
Customer Service Representative
Bolero Factory Outlet
Broadmeadows, VIC
06.2022 - 02.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
Receptionist Administrator
Lalor Medical
Lalor, VIC
03.2021 - 11.2022
- Answered incoming calls, directing clients to individuals addressing specific needs.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled complaints and questions, and re-directed calls to other team members.
Education
Bachelor Of Nursing - Health Sciences
Victoria University
Saint Albans, VICVCE (Year 12) - Secondary School
Ilim College
Dallas, VIC12.2021
Skills
- Health and safety awareness
- Emotional Support
- Confidentiality and Privacy
- Mobility Assistance
- Behavioral support
- Transportation Assistance
- Life Skills Development
- Documentation abilities
Certification
- Certificate III in individual support (age and disability)
- First Aid and CPR
- 4 NDIS worker training modules
- Infection control
- NPS Medication Safety (version 3)
- NPS Type 2 Diabetes
Timeline
Disability Support Worker
Acent Care Services
01.2024 - Current
Customer Service Representative
Bolero Factory Outlet
06.2022 - 02.2023
Receptionist Administrator
Lalor Medical
03.2021 - 11.2022
Bachelor Of Nursing - Health Sciences
Victoria University
VCE (Year 12) - Secondary School
Ilim College