Xuexin (Clare) Han
Macquarie Park,NSW
Summary
I am fluent in Mandarin, Korean, and English, and bring 10 years of customer service experience, which allows me to communicate effectively with individuals from diverse backgrounds and provide a calm, supportive environment for patients. I have basic experience in venepuncture using both vacutainer and butterfly needle techniques(Currently in work placement). I have a solid understanding of infection control protocols, specimen handling, ECG procedures, and the safe transportation of biological samples. I am highly detail-oriented, able to perform well under pressure, and consistently maintain a professional and empathetic approach to patient care. I am reliable, well-organized, flexible, and hold a valid driver’s license.
Overview
14
14
years of professional experience
Work History
Supervisor/Cashier
Sushi Show(family owned)
03.2022 - 01.2025
- Greeted customers and responded to requests for information.
- Supported front-end procedures to keep items well-stocked to prevent shrinkage.
- Mentored employees in management of complicated sales, complex issues and difficult customers.
- Inventoried stock and placed new orders to maintain supplies for expected demand.
- Reconciled registers to prepare daily bank deposits.
Sushi Chef and Waitress
KYO Sushi restaurant
10.2021 - 03.2022
- Greeted customers, answered questions and recommended specials to increase profits.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Addressed concerns quickly to improve customer experience and escalated issues to management for resolution when necessary.
- Utilized POS system to total meal costs and add taxes for final bill calculation.
- Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
- Conversed with customers and explained different sushi menu items and what ingredients were used in preparation.
- Packaged and labeled various forms of sushi, sides and spring rolls for sale to customers.
Casino Table Games Dealer
The Star Casino
10.2015 - 09.2016
- Two major games (Baccarat and Blackjack)
- Greeted incoming guests with enthusiasm to promote fun, memorable and exciting experience.
- Dealing in VIP room environment and provide excellent customer service.
- Maintained enjoyable environment by entertaining and engaging players at tables.
- Responsible for opening and closing tables with verifying all cheque inventory.
- Exchanges currency for gaming chips.
- Pay or collects bets quickly and accurately according to departmental procedures.
- Performed functional game duties quickly by efficiently handling money and chips.
- Explained rules, took bets and delivered payouts to facilitate movement of games.
- Communicated with supervisors and managers about suspicious or unruly behavior from patrons.
Sales Associate
Bagel Fashion
11.2014 - 09.2015
- Open and close the store, including counting cash, opening and closing cash registers and creating daily assignment.
- Receive and process cash and credit payments for in-store purchase.
- Answered product questions with up-to-date knowledge of sales and promotions.
- Received and displayed product shipments on store retail shelves upon delivery.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
Waitress/cashier
Sushi Me
02.2011 - 01.2014
- Greeted customers, answered questions and recommended specials to increase profits.
- Restocked and cleaned counter and service stations throughout shifts.
- Cleaned establishment, printed sales reports, counted cash drawers and took inventory to prepare bar for next shift.
- Performed general cashiering duties and collected on tabs.
- Anticipated guest needs, refilled drinks to the refrigerator
- Explained menu items, describing ingredients and cooking methods upon request.
Education
Certificate III - Pathology
TAFE NSW
Granville, NSW08-2025
Advanced Diploma - Hospitality Management
TAFE NSW
Ryde, NSW11.2015
Skills
- Multiple languages speaker(Mandarin, korean, English)
- 10 years experiences in hospitality environment
- Venepuncture blood collection use vacutainer method and butterfly needle experience
- Specimen handling and labeling
- Knowledge of infection control and hygiene standards
- Perform to use ECG experience
- Safe handling and transportation of biological samples
- Strong attention to detail and accuracy
- Compassionate and professional patient care
- Excellent communication and interpersonal skills
- Ability to work under pressure in fast-paced environments
- Punctual, reliable, and highly organized
- Able to work independently and within a team
- Fast learner
- Flexible and can drive
Timeline
Supervisor/Cashier
Sushi Show(family owned)
03.2022 - 01.2025
Sushi Chef and Waitress
KYO Sushi restaurant
10.2021 - 03.2022
Casino Table Games Dealer
The Star Casino
10.2015 - 09.2016
Sales Associate
Bagel Fashion
11.2014 - 09.2015
Waitress/cashier
Sushi Me
02.2011 - 01.2014
Certificate III - Pathology
TAFE NSW
Advanced Diploma - Hospitality Management
TAFE NSW
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