Hector Perez
17 Gordon St
Summary
Dedicated Customer Service Specialist providing skills to prioritize and multi-task in fast-paced working environment. Successfully works as part of team to reach personal and business goals.
Overview
6
6
years of professional experience
Work History
Housekeeping Room Attendant
Sofitel Melbourne on Collins
11.2024 - Current
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Replaced used towels and other bathroom amenities such as shampoo, paper towels, and soap.
- Enhanced guest satisfaction by maintaining clean and well-stocked rooms in a timely manner.
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Slid beds, sofas, and other furniture aside to wipe down baseboards and remove dust and dirt from hard-to-reach areas.
- Provided exceptional customer service when interacting with guests during their stay, creating a positive impression of the hotel''s commitment towards excellence.
- Maintained a professional demeanor and appearance, following hotel policies regarding uniform and grooming standards.
- Disposed of trash and recyclables each day to avoid waste buildup.
- Assisted colleagues during peak periods or staff shortages, promoting teamwork within the department.
- Participated in regular inspections, continuously improving the overall cleanliness of assigned areas.
- Liaised with other departments to coordinate housekeeping requirements and resolve issues and concerns.
- Maintained pristine facilities through diligent housekeeping and regular maintenance tasks.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Upheld hotel's high cleanliness standards, conducted deep cleaning tasks as scheduled.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Changed bed linens and collected soiled linens for cleaning.
- Handled requests for extra linens, toiletries and other supplies.
- Rotated linens in storerooms and replenished when supplies ran low.
- Washed and put away kitchen dishes, utensils and glassware.
Housekeeping
Pullman Melbourne
04.2024 - 11.2024
- Enhanced guest satisfaction by delivering impeccable housekeeping services and maintaining a clean, welcoming environment.
- Improved overall cleanliness and sanitation standards by implementing efficient housekeeping processes and procedures.
- Communicated effectively with housekeeping staff to address guest needs promptly and efficiently.
- Coordinated housekeeping schedules to maintain high standards of cleanliness throughout the facility.
- Assisted in training new housekeeping team members, sharing best practices for optimal results.
- Maintained cleanliness and order in warehouse, adhering to rigorous housekeeping standards.
- Collaborated with the housekeeping team to ensure timely completion of room cleaning tasks.
- Maintained accurate records of housekeeping activities, including room status reports, work orders, and inspection results.
- Assisted in maintaining facility cleanliness by completing routine housekeeping tasks during overnight shifts.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Performed minor maintenance tasks, contributing to the upkeep of the facilities.
- Enhanced guest satisfaction by maintaining a clean and orderly hotel environment.
- Collaborated with team members to maintain inventory of supplies and linens for streamlined operations.
- Gathered linen supplies and organized linen closets for prompt room restocking.
- Reported found guest articles and merchandise damage to managers on duty.
- Refilled par stock of guest amenities and supplies in each housekeeping storage area.
- Restocked towels and amenities in bathrooms, bedrooms and kitchen spaces.
- Increased overall appearance of common spaces with thorough cleaning of carpets using industrial machinery as needed.
- Preserved a welcoming atmosphere for guests by regularly dusting, vacuuming, and polishing surfaces in shared spaces.
- Supported hotel staff efficiency with timely cleaning of meeting rooms, lobbies, and restrooms.
- Enhanced guest satisfaction by maintaining cleanliness and organization in all public areas.
- Handled hazardous cleaning supplies to remove dirt, dust, grease and film from surfaces according to proper procedures and labeling.
- Preserved cleaning equipment and reported maintenance deficiencies or irregularities to supervisor.
- Cleared rubbish and debris from lobby, elevators, stairways and hallways to uphold cleanliness standards.
- Maintained cleanliness of restrooms by washing down and properly sanitizing walls, floors and toilets.
Cleaner
Red box
06.2023 - 12.2023
- Cleaned bathrooms, including toilets, sinks, countertops, mirrors, and floors.
- Removed trash bags, broke down boxes and placed recyclable materials in designated disposal areas.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Sanitized frequented areas and equipment using approved supplies.
- Vacuumed carpeted areas and mopped solid surfaces with proper chemical solutions.
- Polished furniture to remove dust and dirt buildup.
- Emptied wastebaskets and replaced liners.
Housekeeping Room Attendant
Holiday Inn
04.2022 - 05.2023
- Cleaned guest rooms, including vacuuming carpets and dusting furniture.
- Sanitized bathrooms by scrubbing sinks, toilets, bathtubs, showers, floors, mirrors, walls and counters.
- Checked bathrooms, restocking towels, rugs and toiletries before guest check-in.
- Removed trash from rooms and replaced liners to wastebaskets.
- Furnished guests with clean linens and supplied rooms with toiletries.
- Reported guest issues, safety and maintenance concerns immediately to supervisor.
Assistant Manager
Veterinaria del Centro
01.2019 - 02.2022
- Customer Support
- Receive merchandise and pay suppliers
- Inventory control
- Help with financial statements
Education
Accountant -
EBC
12-2022
Skills
- Social Media Management
- Clerical Support
- Report Generation
- Supply Restocking
- Customer Relations
- Teamwork
- Work under pressure
- Leadership
- Adaptability
- Customer service
- Guest relations
Languages
Spanish
Native or Bilingual
English
Full Professional
Timeline
Housekeeping Room Attendant
Sofitel Melbourne on Collins
11.2024 - Current
Housekeeping
Pullman Melbourne
04.2024 - 11.2024
Cleaner
Red box
06.2023 - 12.2023
Housekeeping Room Attendant
Holiday Inn
04.2022 - 05.2023
Assistant Manager
Veterinaria del Centro
01.2019 - 02.2022
Accountant -
EBC
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