Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Hedieh Hossein

Narre Warren,VIC

Summary

Results-driven Senior Coordinator known for high productivity and efficient task completion. Specialize in project management, strategic planning, and team leadership. Excel in communication, problem-solving, and adaptability, ensuring seamless operations and successful project outcomes.

Overview

7
7
years of professional experience

Work History

call centre senior coordinator

Mobile Dental Clinic Australia
Heatherton , VIC
05.2023 - Current
  • Facilitated communication between clients and internal departments to enhance collaboration.
  • Organised sales documentation and reporting systems for improved accessibility.
  • Developed sales presentations and promotional materials to boost client engagement.
  • Trained new team members on sales processes and tools, ensuring seamless onboarding.
  • Evaluated business success through tracking KPIs and analysing call recordings.
  • Managed time efficiently to meet all deadlines and complete tasks promptly.
  • Assisted customers with inquiries using problem-solving skills to enhance satisfaction.
  • Coordinated communication between doctors, patients, and insurance providers for effective service delivery.

dental reception and assistant

Mint dental
Malvern , vic
11.2021 - 05.2023
  • Provided chair-side assistance during dental procedures, including passing instruments to the dentist and holding suction devices.
  • Took digital X-rays of teeth using radiographic equipment.
  • Prepared examination rooms by sterilising instruments and ensuring cleanliness.
  • Handled billing inquiries from insurance companies regarding claims submitted by the office.
  • Performed administrative duties such as scheduling appointments, answering telephones and updating patient records.
  • Supported new staff training on office protocols and patient interaction techniques.
  • Stocked inventory and ordered office and kitchen supplies.
  • Documented patient records with procedures performed and added notes taken to charts.

patient coordinator and dental assistant

Springvale dental clinic
victoria
07.2018 - 07.2021
  • Communicated with healthcare providers to ensure seamless patient transitions.
  • Organised patient follow-up reminders to enhance care continuity.
  • Facilitated communication between patients, families and healthcare providers.
  • Established strong work network by building professional relationships with physicians and fellow employees.
  • Collaborated with clinical and administrative staff to meet patient needs.
  • Provided administrative support for patient care staff.
  • Managed patient scheduling and coordinated appointments effectively.
  • Assisted patients with insurance verification and benefit information.
  • Communicated with patients to gather medical histories and update records accurately.
  • Handled patient inquiries and resolved concerns to ensure a positive experience.

Education

Certificate III in Pathology -

All Health Training
Vic
11-2020

High School Diploma -

Box Hill Institute of TAFE
Melbourne, VIC
12-2017

Skills

  • Problem solving
  • Effective communication
  • Team training
  • Attention to detail
  • Time management
  • Medical billing and coding
  • Proficient in various softwares
  • Patient reception management
  • First aid training

Languages

English
Native/ Bilingual
Persian
Native/ Bilingual
Dari
Professional
Turkish
Limited

Timeline

call centre senior coordinator

Mobile Dental Clinic Australia
05.2023 - Current

dental reception and assistant

Mint dental
11.2021 - 05.2023

patient coordinator and dental assistant

Springvale dental clinic
07.2018 - 07.2021

Certificate III in Pathology -

All Health Training

High School Diploma -

Box Hill Institute of TAFE

Similar Profiles

CREATE PROFILE
Hedieh Hossein