Hedieh Hossein
Wollert,VIC
Summary
Dedicated professional with extensive experience in managing dental front office operations, including patient scheduling and various administrative tasks. Strong organizational skills facilitate seamless office workflows and enhance the patient experience. Proven ability to communicate effectively and solve problems in a fast-paced dental environment, ensuring high levels of patient satisfaction and operational efficiency. Committed to fostering a welcoming atmosphere while upholding the highest standards of service.
Overview
7
7
years of professional experience
Work History
Dental Front Office Coordinator
Mobile Dental Clinics Australia
05.2023 - Current
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Answering over 70 incoming call everyday .
- Helped patients complete necessary medical forms and documentation.
- Answered telephone calls to offer office information, answer questions and direct calls to staff.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Increased office productivity by transcribing over 80 daily meetings and appointments and implementing organizational systems for documents.
- Provided excellent customer service to create positive experiences and build patient trust
- Scheduled, rescheduled, and cancelled appointments for dental patients.
- Developed and delivered training programs to enhance team performance and operational efficiency.
- Facilitated onboarding sessions for new hires, ensuring smooth integration into team dynamics.
Dental Reception / Assistant
Mint Dental
09.2021 - 05.2023
- Greeted guests in with friendliness and professionalism.
- Worked closely with manager to provide effective assistance for specific aspects of business operation.
- Answered incoming calls, processed requests and relayed messages to appropriate personnel.
- Assisted manager in all aspects of business operations.
- Worked closely with coworkers to strategically plan for company growth.
- Performed general chair-side duties for general dentistry, endo procedures and oral surgery.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms and restocked supplies to prep for next patient and maintain health and safety practices.
- Successfully assisted dentist by performing four-handed dentistry and other chair-side duties.
- Created dental impressions used for diagnostics, opposing models and study casts to make crowns, bridges and other dental prosthetics.
- Helped dentists restore teeth by applying permanent and temporary fillings and crowns.
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Managed patient scheduling and appointment confirmations to optimize daily operations.
- Assisted with front desk duties, providing exceptional customer service to patients and visitors.
Dental Front Office Receptionist
Springvale Dental
07.2018 - 09.2021
- Prepared insurance claim forms, explained benefits and outlined pricing details for procedures and services.
- Managed over 50 customer call every day .
- Greeted visitors and patients to determine needs, check appointments and direct accordingly.
- Scheduled, rescheduled and cancelled appointments for dental patients.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Understood dental terminology and insurance breakdowns to communicate with external stakeholders.
- Scheduled patient appointments in respective doctors' calendars and followed up with reminder phone calls.
- Received, recorded and addressed incoming and outgoing communication via telephone and email.
- Carried out front office duties utilizing data entry skills in framework of medical database.
- Organised patient files and streamlined operations to improve efficiency.
- Contacted hospitals to confirm patients medical histories and prevent inaccurate diagnoses and treatments.
- Received and routed laboratory results to correct clinical staff members.
- Scheduled, rescheduled and cancelled appointments for dental patients
- Secured sign-in sheets, dental charts and encounter forms to safeguard sensitive data and information
- Received and routed laboratory results to correct clinical staff members
- Completed administrative patient intakes with case histories, insurance information and mandated forms
Education
Certificate - First Aid
All Health And Training
Narre Warren, VIC06-2025
Certificate III - Pathology Collection
All Health And Training
Narre Warren, VIC12.2021
CERTIFICATE - Medical Reception And Billing
Chisholm Institute
Frankston, VIC03.2020
High School Diploma -
Boxhill Institute
02.2020
Skills
- Friendly, positive attitude
- Problem-solving
- Excellent Communication
- Dental software proficiency
- Office administration
- Friendly and outgoing
- Patient Care Standards
- Restorative Materials
Languages
Persian
Native or Bilingual
English
Native or Bilingual
Dari
Native or Bilingual
Turkish
Professional Working
Timeline
Dental Front Office Coordinator
Mobile Dental Clinics Australia
05.2023 - Current
Dental Reception / Assistant
Mint Dental
09.2021 - 05.2023
Dental Front Office Receptionist
Springvale Dental
07.2018 - 09.2021
High School Diploma -
Boxhill Institute
Certificate - First Aid
All Health And Training
Certificate III - Pathology Collection
All Health And Training
CERTIFICATE - Medical Reception And Billing
Chisholm Institute