Hedley Gordon
Overview
27
27
years of professional experience
Work History
Owner/manger
BOOK REVIEW
Sydney, NSW
06.1998 - 03.2025
- Analyzed performance metrics to identify areas for improvement and drive data-driven decision-making.
- Oversaw budget management processes, ensuring alignment with financial targets and resource allocation strategies.
- Managed and motivated employees to be productive and engaged in work.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
- Negotiated favourable terms with suppliers, cutting operational costs while maintaining quality of service.
- Achieved significant cost savings by renegotiating contracts with key vendors, without compromising service quality.
- Boosted employee morale and reduced turnover through development and implementation of comprehensive rewards and recognition program.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
Education
Bcom - Accounting
WITS
South Africa04-1975
Skills
- Customer relations
- Small business operations
- Relationship building
- Verbal and written communication
- Staff selection and training 80% success rate staff remain for over 10 years
Accomplishments
Successfully ran bookshops for over 28 years
Won award for small business of year 2000
Prior to this ran paper goods distribution warehouse
Allergies/Adverse Reactions
Nil known.
Current Medications
- .
Languages
English
Full Professional
Timeline
Owner/manger
BOOK REVIEW
06.1998 - 03.2025
Bcom - Accounting
WITS