Heejae Jin

Managing retail shopping centres in Sydney and Victoria

- Lachlan's Square Village, Macquarie Park NSW NLA 5,080sqm

- Wilton Plaza, NLA 1,500sqm

- Rosehill Village, NLA 7,000sqm

- Brooks Village, Lidcombe NLA 1,800sqm

- 40 Main Ave. Lidcombe

- Smithfield Square Shopping Centre 5,500sqm

- West Place Shopping Centre, Churchill VIC NLA 4,703sqm

- 64 Fitzroy Street, St Kilda VIC NLA 1,300sqm

• Liaise with solicitors on matter relating to providing initial instructions, lease and disclosure statement preparation, lease executions and collecting all relevant documents relating to the lease agreement.
• Liaise and report to Head of Property on portfolio management, capital improvement recommendations, tenancy mix and any other matters relating to overall performance of the portfolio.
  • Develop and implement a strategic review periodically on all properties in the portfolio and work with relevant team members to implement the same
• Liaise with solicitors on breach of lease, defaults and repossession of the property
• Responsible for arranging maintenance and repairs to properties which are to be carried out expeditiously, economically and to be an acceptable standard

AUSTRALIA SQUARE - TOWER | PLAZA | RETAIL

Premium A Grade office tower that offers 40 floors of office space, combine with a 13 floor plaza offering B+ grade and 21 Retail customers

Tower NLA 41,000sqm, Plaza NLA 9,800sqm, Retail 1,585 sqm

• Maintain positive landlord-tenant relationships, ensuring clear communication and prompt resolution of any disputes.
• Prepare detailed monthly reporting packs for owners
• Prepare and implement operating budgets
• Develop Retail promotions and marketing engagement
• Monitor all financial transactions relating to management buildings and ensure the proper authorisation of payments and collection of debts
• Review and analyse retailer performance including monthly sales reports, sales targets, and other associated retailer reporting
• Liaise with solicitors to facilitate the preparation of appropriate lease and licence documentation as approved
• Contribute to customer and retail-focused activities that cover the day to day management and operations of the centre
• Demonstrate and ability to delivery retail support strategies to drive increased sales, traffic and profitability
• Deal with centre incidents and emergencies in accordance with company procedures
• Control the collection and reconciliation of monies, including rentals, outgoings, and recoverable costs in conjunction with strict arrears management practices
• Drive positive behaviour in direct reports to promote ownership culture, diversity and an environment of cooperation
• Responsible and accountable for the overall performance of the property management and building services operations
• Maintain close liaison with owners, occupiers with all aspects of property management including leases activities to ensure compliance, lease renewals, rent reviews, preparation of lease and licence documentations

AUSTRALIA SQUARE - TOWER | PLAZA | RETAIL

Premium A Grade office tower that offers 40 floors of office space, combine with a 13 floor plaza offering B+ grade and 21 Retail customers

Tower NLA 41,000sqm, Plaza NLA 9,800sqm, Retail 1,585 sqm

• Arrears management including Tower, Plaza and Retail
• Manage and monitor Retail tenant sales figures
• Work closely with Lease admin team to ensure tenant records including Lease expiry/rent reviews, tenancy schedule, critical date report, market reviews, bank guarantee audit and all documents are finalised/placed in Source
• Prepare GPT monthly arrears report and Month end report including update of COVID deferral payment
• Complete GPT Capex submission form and overseeing minor capex projects
• Action within budget and timeframe
• Preparation/Review prelims and corresponding lease set-up documentation for all new Leases, licenses, renewals
• Assist PM & GM with monitoring arrears, monthly reporting, outgoing reconciliations
• Take responsibility for 100% accuracy with lease set up including tenancy schedule, tenancy charges (tenancy cleaning, common area cleaning)
• Reviewing P&L budgets and provide comments to Finance manager
• Assist Marketing Manager with Retail promotions at ASQ and communicating with Retail tenants for upcoming promotions
• Legal documentation – Review of the draft Lease documents and provide comments to Minter Ellison
• Drafting co-owners recommendation for lease renewals
• Establish, build and maintain strong relationships with customers
• Meeting all AP processing is performed with a focus on accuracy and in accordance with timelines – PO, GL codes and vendor set up process
• Customer’s point of contact for billing enquiries, day to day tenant correspondence.

ONE INTERNATIONAL TOWERS, BARANGAROO

Known as the largest building in Australia, approximately 110,000 (office & retail) part of the International Towers Sydney. Part of the management team who onboarded the new development and customers at One International Towers

• Assist with the preparation of submissions, presentations and reports as well as general correspondence
• Manage One International Towers Sydney social media – Instagram, Facebook
• Customer Service event planning/Lobby Activation
• Ensure all AP processing is performed with a focus on accuracy and in accordance with timelines
• Monitoring lease compliance, monitor the debtors' situation to ensure that any critical tenants are identified early and managed
• Meeting all reporting deadlines, whilst ensuring accuracy of all information prepared
• Project assistance to the Customer Relationship Manager as required
• Management of Ooh Media screens and creative image on lift screens & media screens
• Establish, build and maintain strong relationships with all client personnel
• Meeting all AP processing is performed with a focus on accuracy and in accordance with timelines
• Promote and deliver customer service excellence within my asset and actively support and promote all company initiatives
• Ensure that office equipment is serviced, maintained and up to date with OH&S standards on a regular basis.

420 GEORGE STREET. SYDNEY

31 Level building comprises over 37,000sqm NLA with floorplates averaging 1,200sqm

• Created a warm and welcome environment for all staff, visitors and guests
• Managed all aspects of the reception desk
• Onsite contact for all facilities related queries and manage any relevant administration tasks such as invoicing and purchase orders, and managing contractors
• Assist with the preparation of submissions, presentations and reports as well as general correspondence
• Provide support to GM/FM in respect of updating public liability insurance and bank guarantee documentation for tenants
• Property and corporate WHS program
• Attend tenant meetings
• Liaise with tenants and contractors in a professional manner
• Meeting all reporting deadlines, whilst ensuring accuracy of all information prepared.

• Provide a high level of administrative support to Head of Human Resources
• Office relations (contract – re contract of office lease), safety and security maintenance, lay out and desk relocation
• Manage of Assets and equipment – Purchase office furniture & equipment, office supplies, prints (name card, envelopes, ID card), Membership car maintenance
• Company Car maintenance – Mange of company car policy, car lease, parking lot
• Communication System manage – Telephone System maintenance, mobile phone control (calculation of monthly and annual expenditure)
• Answer all incoming calls, arrange mailing job, ordering stationeries.
• Finance & Procurement (Budget management, PO&vendor invoice processing, variance report)

• Answer all in-coming calls in the highest professional manners
• Arrange business trips (flight, accommodation, transportation)
• Sourcing Accommodation for Contracted Government Clients
• Arrange travel and meeting schedule
• Update business contact database and participate in contract negotiations needed
• Review the rates, inventory and manage accounting related process including accounts payable inquiries.

• Processing all booking reservations, amendments and cancellations made by telephone, fax, email or through the Central Reservation System (Opera)
• Providing professional and courteous customer service both in person and via phone or email
• Organizing and maintaining all written correspondence with guests
• Asserting knowledge of basic accounting procedures such as commissions and credit facilities.

• Assignment of guest rooms as well as issuing of registration card, welcome booklet, and key card
• Checking in VIP guests and escorting them to their allocated room
• Presenting guest with a copy of the bill prior to check-out and assisting with any queries
• Order Stationeries and food & beverage stock
• Organize and control expenses/make expense report.