Summary
Overview
Work History
Education
Skills
Languages
Personal Qualities And Abilities
Courses Completed
Timeline
Generic

HEEJAE JIN

Marsfield,NSW

Summary

Proactive, administrative professional with a history of supporting C-level leaders in fast- paced corporate environments. Recognised and valued as a discreet and knowledgeable assistant, with the ability to juggle and prioritise needs while ensuring speedy responses to logistics and business concerns. Reputable for developing, implementing, and communicating policies and objectives, handling unforeseen issues, and serving as a liaison to clients, internal staff, and external contacts.

Overview

16
16
years of professional experience

Work History

Property Manager – Office and Retail

DEXUS
02.2020 - Current
  • Manage daily tenant matters, respond to all incoming requests, assist in resolving issues
  • Collaborate with the Performance and CRM team to ensure all contracted deliverables
  • Negotiation of new leases and lease renewals
  • Review of P&L, capital expenditure budgets
  • Develop effective communication and customer relationship
  • Manage retail sales, occupancy cost and provide rental assistant/payment plans
  • Develop Retail promotions and marketing engagement
  • Review and analyse retailer performance including monthly sales reports, sales targets, and other associated retailer reporting
  • Prepare accurate budgets annually on a asset by asset (Tower, Plaza & Retail). Develop annual budget submissions for facility requirements and exercise control measures as necessary to ensure works are completed on time and within budget
  • Manage end to end make good process including new store, refit, defit of the premises
  • Work closely with the marketing team to influence tactical marketing and support initiatives to enhance category and precinct performance
  • Lease administrations – conducting the negotiations relating to rent reviews, lease renewals and leasing along with other tenant negotiations as required in a timely and professional manner
  • Monitor turnover Rents, Percentage Rent income, rent review dates, action rent increases, issue notices
  • Submit co-owner recommendation/approvals which details projected works, renewals, capex
  • Conduct meeting with Lease administration, AR and monitor arrears.
  • Monitor and develop policies and procedures to improve the performance of facilities department

Assistant Property Manager – Office and Retail

DEXUS
02.2020 - Current
  • Arrears management including Tower, Plaza and Retail
  • Manage and monitor Retail tenant sales figures
  • Work closely with Lease admin team to ensure tenant records including Lease expiry/rent reviews, tenancy schedule, critical date report, market reviews, bank guarantee audit and all documents are finalised/placed in Source
  • Prepare GPT monthly arrears report and Month end report including update of COVID deferral payment
  • Complete GPT Capex submission form and overseeing minor capex projects
  • Action within budget and timeframe
  • Preparation/Review prelims and corresponding lease set-up documentation for all new Leases, licenses, renewals
  • Assist PM & GM with monitoring arrears, monthly reporting, outgoing reconciliations
  • Take responsibility for 100% accuracy with lease set up including tenancy schedule, tenancy charges (tenancy cleaning, common area cleaning)
  • Reviewing P&L budgets and provide comments to Finance manager
  • Assist Marketing Manager with Retail promotions at ASQ and communicating with Retail tenants for upcoming promotions
  • Legal documentation – Review of the draft Lease documents and provide comments to Minter Ellison
  • Drafting co-owners recommendation for lease renewals
  • Establish, build and maintain strong relationships with customers
  • Meeting all AP processing is performed with a focus on accuracy and in accordance with timelines – PO, GL codes and vendor set up process
  • Customer’s point of contact for billing enquiries, day to day tenant correspondence.

Office & Lease Administrator

JLL (Lendlease Account)
08.2016 - 12.2019
  • Known as the largest building in Australia, approximately 110,000 (office & retail) part of the International Towers Sydney
  • Part of the management team who onboarded the new development and customers, One International Towers
  • Assist with the preparation of submissions, presentations and reports as well as general correspondence
  • Manage One International Towers Sydney social media – Instagram, Facebook
  • Customer Service event planning/Lobby Activation
  • Ensure all AP processing is performed with a focus on accuracy and in accordance with timelines
  • Budgets - prepare & manage codes allocated to me
  • Meeting all reporting deadlines, whilst ensuring accuracy of all information prepared
  • Project assistance to the Customer Relationship Manager as required
  • Management of Ooh Media screens and creative image on lift screens & media screens
  • Establish, build and maintain strong relationships with all client personnel
  • Meeting all AP processing is performed with a focus on accuracy and in accordance with timelines
  • Promote and deliver customer service excellence within my asset and actively support and promote all company initiatives
  • Ensure that office equipment is serviced, maintained and up to date with OH&S standards on a regular basis.

Corporate Administration

JLL
06.2015 - 07.2016
  • Created a warm and welcome environment for all staff, visitors and guests
  • Managed all aspects of the reception desk
  • Onsite contact for all facilities related queries and manage any relevant administration tasks such as invoicing and purchase orders, and managing contractors
  • Assist with the preparation of submissions, presentations and reports as well as general correspondence
  • Provide support to GM/FM in respect of updating public liability insurance and bank guarantee documentation for tenants
  • Property and corporate WHS program
  • Attend tenant meetings
  • Liaise with tenants and contractors in a professional manner
  • Meeting all reporting deadlines, whilst ensuring accuracy of all information prepared.

HR & General Affairs Team Assistant

PERNOD RICARD KOREA
11.2013 - 03.2015
  • Provide a high level of administrative support to Head of Human Resources
  • Office relations (contract – re contract of office lease), safety and security maintenance, lay out and desk relocation
  • Manage of Assets and equipment – Purchase office furniture & equipment, office supplies, prints (name card, envelopes, ID card), Membership car maintenance
  • Company Car maintenance – Mange of company car policy, car lease, parking lot
  • Communication System manage – Telephone System maintenance, mobile phone control (calculation of monthly and annual expenditure)
  • Answer all incoming calls, arrange mailing job, ordering stationeries.

Reservations Agent

THE HOTEL NETWORK
09.2011 - 07.2013
  • Answer all in-coming calls in the highest professional manners
  • Arrange business trips (flight, accommodation, transportation)
  • Sourcing Accommodation for Contracted Government Clients
  • Arrange travel and meeting schedule
  • Update business contact database and participate in contract negotiations needed
  • Review the rates, inventory and manage accounting related process including accounts payable inquiries.

Sales and Marketing

SHANGRI-LA HOTEL, SYDNEY
12.2008 - 08.2009
  • Processing all booking reservations, amendments and cancellations made by telephone, fax, email or through the Central Reservation System (Opera)
  • Providing professional and courteous customer service both in person and via phone or email
  • Organizing and maintaining all written correspondence with guests
  • Asserting knowledge of basic accounting procedures such as commissions and credit facilities.

Executive Lounge (Horizon Club) Front Desk Receptionist

SHANGRI-LA HOTEL, SYDNEY
10.2007 - 09.2011
  • Assignment of guest rooms as well as issuing of registration card, welcome booklet, and key card
  • Checking in VIP guests and escorting them to their allocated room
  • Presenting guest with a copy of the bill prior to check-out and assisting with any queries
  • Order Stationeries and food & beverage stock
  • Organize and control expenses/make expense report.

Supervisor

Max Brenner Chocolate Bar (Blacktown)
10.2007 - 09.2011
  • Supervising employees during daily operations and providing instruction should the need arise
  • Receiving, storing, and distributing goods upon delivery according to procedural guidelines
  • Overseeing and advising management in stock control matters
  • Assist making coffees, desserts and perform opening/closing tasks in absence of the branch manager.

Education

Business

TAFE NSW
Sydney, NSW

Advanced Diploma of Hospitality Management -

TAFE NSW – Northern Sydney Institute

Diploma of Hospitality Management -

Sydney International College

Interpreting and Translation, Japanese -

University of Western Sydney

Completed Higher School Certificate -

Cherrybrook Technology High School

Skills

  • MS Word
  • Excel
  • Customer Service
  • Time Management
  • Problem Solving
  • Active Listening
  • Sales Analysis
  • Communication Skills
  • Micros Opera PMS
  • YardiOne
  • MRI / CALA
  • Lease Administration

Languages

English
Korean
Japanese

Personal Qualities And Abilities

  • High standard of Customer Service
  • Flexible and enthusiastic attitude
  • Carrying out instructions under supervision and autonomously
  • Passion for challenging tasks
  • Enjoy working in dynamic teams
  • Creative thinker who uses imagination and initiative
  • Strong belief in my ability to meet challenges

Courses Completed

  • PCA Leasing Fundamentals (Commercial)
  • Retail Fundamental

Timeline

Assistant Property Manager – Office and Retail

DEXUS
02.2020 - Current

Property Manager – Office and Retail

DEXUS
02.2020 - Current

Office & Lease Administrator

JLL (Lendlease Account)
08.2016 - 12.2019

Corporate Administration

JLL
06.2015 - 07.2016

HR & General Affairs Team Assistant

PERNOD RICARD KOREA
11.2013 - 03.2015

Reservations Agent

THE HOTEL NETWORK
09.2011 - 07.2013

Sales and Marketing

SHANGRI-LA HOTEL, SYDNEY
12.2008 - 08.2009

Executive Lounge (Horizon Club) Front Desk Receptionist

SHANGRI-LA HOTEL, SYDNEY
10.2007 - 09.2011

Supervisor

Max Brenner Chocolate Bar (Blacktown)
10.2007 - 09.2011

Business

TAFE NSW

Advanced Diploma of Hospitality Management -

TAFE NSW – Northern Sydney Institute

Diploma of Hospitality Management -

Sydney International College

Interpreting and Translation, Japanese -

University of Western Sydney

Completed Higher School Certificate -

Cherrybrook Technology High School

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HEEJAE JIN