Heena Heena
Truganina
Summary
As engineering professional, brings wealth of experience in developing and maintaining cutting-edge systems that drive operational efficiency. Known for collaborative approach and results-driven mindset, consistently delivers high-quality solutions that meet evolving project requirements. Expertise includes system analysis, network management, and problem-solving, with focus on reliability and adaptability.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Infrastructure Engineer
ETHAN
11.2024 - Current
- Monitor and analyze security events from multiple sources to detect potential threats and vulnerabilities.
- Conduct security audits, identify risks, recommend corrective actions, and develop solutions for security issues.
- Investigate and respond to security incidents and breaches, ensuring timely mitigation.
- Implement security solutions and manage security crisis/incident response strategies.
- Document security activities and maintain records for compliance with audits, regulatory, and legal requirements.
- Assess vendors' and third-party security reports to ensure compliance with security best practices.
- Collaborate with business stakeholders, technology teams, and third-party vendors to remediate vulnerabilities.
- Resolved issues and escalated problems with knowledgeable support and quality service.
Service Desk Analyst
ETHAN
01.2024 - 11.2024
- Provided ITIL-compliant support for client incidents and service requests.
- Diagnosed hardware/software faults, ensuring timely resolutions to maintain IT performance.
IT Technician
InScope IT
10.2023 - 01.2024
- Conducted hardware diagnostics, security patches, and subsystem replacements.
- Installed and maintained IT systems to support operational efficiency.
Service Desk Analyst
Federal Group
04.2022 - 10.2023
- Delivered IT support across a dispersed network, ensuring security and compliance.
- Performed systems administration, security monitoring, and hardware/software diagnostics.
Property Management System Support Officer
Federal Group
01.2022 - 10.2022
- Supported the maintenance and configuration of property management systems.
- Designed training programs for system users to enhance security awareness and efficiency.
Receptionist
Wrest Point
02.2021 - 06.2022
- Provided administrative and operational support to staff and clients.
Team Leader
Hungry Jack’s Pty Ltd
05.2018 - 02.2021
- Managed team operations and ensured compliance with organizational standards.
Education
Bachelor’s Degree - Information and Communication Technology
University of Tasmania
01.2021
Skills
- IT Security Operations
- Threat Analysis
- Security Incident Response
- Crisis Management
- Windows server administration
- Vulnerability Assessments
- System Security Implementation
- System Security Maintenance
- Compliance
- Audit
- Regulatory Documentation
- Vendor Security Assessments
- Third-Party Security Assessments
- Technical Support
- Security Solutions Development
- System administration
Certification
- CompTIA A+ Core 1: Mobile Device Accessories & Network Connectivity
Timeline
Infrastructure Engineer
ETHAN
11.2024 - Current
Service Desk Analyst
ETHAN
01.2024 - 11.2024
IT Technician
InScope IT
10.2023 - 01.2024
Service Desk Analyst
Federal Group
04.2022 - 10.2023
Property Management System Support Officer
Federal Group
01.2022 - 10.2022
Receptionist
Wrest Point
02.2021 - 06.2022
Team Leader
Hungry Jack’s Pty Ltd
05.2018 - 02.2021
Bachelor’s Degree - Information and Communication Technology
University of Tasmania
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