Heena Arora
Melbourne,VIC
Summary
Reliable professional with background in customer-facing roles, excelling in highly productive environments where task efficiency is paramount. Skilled in accurate cash handling, inventory management, and customer service, ensuring smooth and efficient transaction processes. Possess strong communication skills, problem-solving abilities, and adaptability to meet diverse customer needs and enhance overall satisfaction. Committed to contributing positively to team dynamics through effective collaboration and support.
Overview
14
14
years of professional experience
Work History
Till Operator
The Harvest Store
Melbourne, South Morang, Victoria
06.2023 - 01.2025
- Greeted customers, answered inquiries and explained promotions in a friendly manner.
- Adhered to company policies regarding cash handling procedures.
- Processed payments accurately and efficiently using cash register.
- Verified prices, discounts and other information on receipts before handing them over to customers.
- Stocked shelves, rotated merchandise and replenished product as needed.
- Resolved customer complaints promptly while keeping management informed of any issues that arose during shifts.
- Processed returns and exchanges according to store policies.
- Handled all transactions with integrity and honesty.
- Identified customer needs and provided appropriate solutions quickly.
- Provided excellent customer service by maintaining positive attitude towards customers' needs.
- Maintained cleanliness of checkout area throughout shift.
- Preserved appearance of store by arranging and replenishing displays and merchandise racks.
Sandwich Artist
Subway, Plenty Road, Mernda
Melbourne , Mernda, Victoria
12.2022 - 11.2024
- Organized inventory for efficient restocking of products.
- Communicated effectively with co-workers regarding customer needs and concerns.
- Maintained cleanliness of work area throughout shift.
- Provided excellent customer service by addressing inquiries promptly and professionally.
- Followed established procedures for handling money transactions accurately.
- Assisted in the training of new staff members on proper sandwich-making techniques.
- Monitored temperature of freezers and coolers throughout shift.
- Checked expiration dates on products to ensure freshness of items served to customers.
- Ensured all menu items were prepared in accordance with health and safety standards.
- Completed opening, closing, and shift change tasks by following company guidelines.
- Used POS system and cash register to receive payments by cash, check, credit card, and voucher.
- Informed customers of regular deals or monthly specials to upsell orders.
Administrative Manager
GM Power Control & Switchgears
Chandigarh, India, Union Territory
06.2011 - 06.2022
- Oversaw the maintenance of office equipment, supplies, and facilities.
- Researched potential vendors to identify cost savings opportunities related to office supplies or services.
- Managed payroll processing activities including timekeeping data entry, benefits administration, garnishments, tax withholdings.
- Implemented new software programs designed to streamline operations within departments such as Human Resources or Accounting.
- Reviewed contracts prior to signing them in order to protect the interests of the organization.
- Assisted in the recruitment process by reviewing resumes and conducting interviews.
- Organized meetings between executives and outside vendors or clients.
- Reviewed and approved department reimbursement requests, recording transactions to maintain financial accountability.
- Evaluated and implemented new systems and procedures to maintain regulatory compliance.
- Managed purchase requisitions and approvals for all department equipment and supplies.
- Organized and maintained documents, files and records.
- Represented work unit at meetings or conferences to serve as liaison for requests or complaints.
Education
Post-Graduate Diploma in Computer Applications -
National Institute Electronics & Info Technology
Mohali Bypass, Phase-8, Sector 70, Sahibzada Ajit 01-2017
Bachelor of Arts -
Panjab University
Sector - 14, Chandigarh03-2012
High School Diploma -
Ishwar Singh Dev Samaj Senior Secondary School
Sector 21, Chandiagrh03-2009
Skills
- Customer service excellence
- Inventory management
- POS system proficiency
- Reliability and punctuality
- Professionalism and courtesy
- Patience and empathy
- Daily reporting
- Online orders preparation
- Issue resolution
- Cash handling and management
- Purchase assistance
Languages
English
Professional
Hindi
Professional
Punjabi
Professional
Timeline
Till Operator
The Harvest Store
06.2023 - 01.2025
Sandwich Artist
Subway, Plenty Road, Mernda
12.2022 - 11.2024
Administrative Manager
GM Power Control & Switchgears
06.2011 - 06.2022
Post-Graduate Diploma in Computer Applications -
National Institute Electronics & Info Technology
Bachelor of Arts -
Panjab University
High School Diploma -
Ishwar Singh Dev Samaj Senior Secondary School
Similar Profiles
Stephanie BrancatiStephanie Brancati
Customer Service at The Harvest StoreCustomer Service at The Harvest Store
Mark Rafael MissionMark Rafael Mission
Retail Worker at The Harvest Store, Plenty ValleyRetail Worker at The Harvest Store, Plenty Valley
Deidre FehseDeidre Fehse
Donation Manager/ Store Asst Manager at Harvest House Resale StoreDonation Manager/ Store Asst Manager at Harvest House Resale Store
Sunny NguyenSunny Nguyen
Team Projects or Group Work at High SchoolTeam Projects or Group Work at High School
Amer JaradaAmer Jarada
Senior OT/ICS Security Consultant at SISSenior OT/ICS Security Consultant at SIS