Heena Luthra
Epping,Vic
Summary
Experience delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data entry and database administration.
Overview
4
4
years of professional experience
Work History
Receptionist
Organic Growers Group
12.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Corresponded with clients through email, telephone, or postal mail.
- Handled cash transactions and maintained sales and payments records accurately.
- Scheduled office meetings and client appointments for staff teams.
- Managed over 50 customer calls per day.
Customer Service Representative
Coles
07.2019 - 12.2022
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Answered customer telephone calls promptly to avoid on-hold wait times
- Answered constant flow of customer calls with minimal wait times
- Offered advice and assistance to customers, paying attention to special needs or wants
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick- up
- Cultivated customer loyalty, promoted repeat business, and improved sales
- Fielded customer questions regarding available merchandise, sales, current prices, and upcoming company changes
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions
- Investigated and resolved customer inquiries and complaints quickly
- Communicated professionally with colleagues, freelancers, and clients.
- Increased sales by 10%.
Education
Certificate III in Sales Representative - Real Estate
Entry Education
Melbourne, VIC09.2023
M.D. - Masters of Professional Accounting
Charles Sturt University
Melbourne, VIC12.2021
BBA - Accounting And Business Management
Chandigarh University
India Punjab06.2018
Skills
- Professional Skills
- Exceptional organizational abilities and attention to detail, ensuring efficient management of
- Administrative tasks
- Strong communication skills, both written and verbal, facilitating effective correspondence with team
- Members and external stakeholders
- Proficient in utilizing various office software and tools, enhancing productivity and streamlining
- Administrative processes
- Demonstrated ability to multitask and prioritize workload, maintaining high level of productivity in fast-paced environment
- Proactive problem-solving skills, enabling quick resolution of issues and ability to adapt in new environment
- Changing circumstances
Timeline
Receptionist
Organic Growers Group
12.2022 - Current
Customer Service Representative
Coles
07.2019 - 12.2022
Certificate III in Sales Representative - Real Estate
Entry Education
M.D. - Masters of Professional Accounting
Charles Sturt University
BBA - Accounting And Business Management
Chandigarh University
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