Heena Pabla
Lightsview,South Australia
Summary
Self-motivated, hardworking and organized tradesperson with excellent communication skills. Very competent team player and creates high impact interactions with exemplary customer service abilities. Australian qualifications and experience. Resourceful and dedicated professional with a diverse background in hospitality, administration and customer service.
Overview
12
12
years of professional experience
Work History
Community service worker
Catherine house
11.2023 - Current
- Company Overview: Supported accommodation services for homeless women under Housing choices Australia Pty LTD
- As a community service worker provide a wide range of services including counseling, social support, and resource allocation to improve the quality of life for individuals, families, and communities in need
- The responsibilities include providing social services, counseling, and practical support, as well as advocacy for those in need
- Perform administrative duties, including answering calls, triaging client requests and managing maintenance requests
- Provide information and education about housing, finance and other welfare issues
- Connect clients to community services and support programs
- Provide mental health support
- Provide counselling and support navigating services
- Assisting in the healing process
- Developing independent living skills in clients
- Monitor client safety and wellbeing
- Participate in client handovers and effectively communicating client needs and issues
- Supported accommodation services for homeless women under Housing choices Australia Pty LTD
Chef Manager
Hotel Services Regis Aged Care
Burnside, South Australia, Australia
05.2017 - 07.2023
- Company Overview: Burnside South Australia
- As a kitchen manager oversees the kitchen's operations and manages all aspects of the dining experience
- Ensuring HACCP compliance
- Overseeing physical safety program and HACCP compliance
- Maximise profitability through identifying business development opportunities and impeccable budget management
- Effectively manage the site according to company policy and Superdry requirements, always ensuring exemplary standards
- Manage, train and develop the catering team to deliver outstanding service in line with legal, company and Superdry requirements
- Accurately produce, control and maintain all financial records for the account
- Oversight of day-to-day operations
- Executes the culinary function
- Handles administrative functions
- Assist with menu development and inventory management
- Provide a timely, efficient and effective service that involves preparation, service and delivery of food and drinks to residents
- Follow strict dietary restrictions to ensure residents received proper meals, including heart healthy and pureed
- Interacted with residents and offered assistance in dining room and cafe areas
- Burnside South Australia
Restaurant manager
Hotel Cornwall
Moonta, South Australia, Australia
07.2013 - 10.2015
- Company Overview: Moonta, 5558 South Australia
- Managing day-to-day operations
- Supervising staff
- Providing excellent customer service
- Ensuring food safety procedures are followed
- Managing finances
- Hiring and training staff members
- Ensuring that health and safety protocols are adhered to
- Keeping a meticulous record of income and expenses
- Ordering ingredients in the correct quantities for the kitchen staff
- Communicating with customers to receive feedback and manage complaints
- Moonta, 5558 South Australia
Education
Certificate 4 - Community Services
Celtic Training
Adelaide, South Australia01.2024
Diploma - Business Management
Adelaide College of Technology
Adelaide, South Australia01.2013
Diploma - Hospitality Management
Adelaide College of Technology
Adelaide, South Australia01.2011
Certificate III - Commercial cookery
Adelaide College of Technology
Adelaide, South Australia01.2010
Bachelors - computer science
Punjab Technical University
India01.2008
Skills
- Interactive
- Proactive
- Motivating
- Responsible
- Reliable
- Creative flair
- Challenge seeker
- Reading
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Community service worker
Catherine house
11.2023 - Current
Chef Manager
Hotel Services Regis Aged Care
05.2017 - 07.2023
Restaurant manager
Hotel Cornwall
07.2013 - 10.2015
Certificate 4 - Community Services
Celtic Training
Diploma - Business Management
Adelaide College of Technology
Diploma - Hospitality Management
Adelaide College of Technology
Certificate III - Commercial cookery
Adelaide College of Technology
Bachelors - computer science
Punjab Technical University