Heena Shrestha
Brisbane,QLD
Summary
Accomplished Registered Nurse with a proven track record at Everest Hospital, demonstrating exceptional patient support and effective communication. Skilled in infection control standards and team collaboration, I excel in delivering high-quality care and achieving patient satisfaction. My background also includes roles in customer service, enhancing my ability to provide empathetic and efficient service.
Overview
2025
2025
years of professional experience
Work History
Online Personal Shopper
Coles
Brisbane, QLD
07.2024 - Current
- Shopped at customer's chosen store, verified replacement items, selected freshest fruit, produce, and meat, and delivered groceries on-time to exact location specified.
- Listened to customer needs to identify and recommend best products and services.
- Processed refunds, returns and exchanges efficiently.
- Maintained positive relationships with grocery store personnel by being consistently professional and friendly.
- Informed customers about the availability and details of desired items accurately.
- Partnered with team members to provide quick and efficient service.
- Interacted with customers to ensure a seamless and satisfactory shopping experience.
Student Nurse
The prince charles hospital
Brisbane, QLD
12.2024 - 12.2024
- Provided comprehensive care by aiding patients with ADLs such as bathing, feeding, and mobility support.
- Operated a hoist to transfer patients, prioritizing their well-being and following established procedures.
- Monitored patient progress throughout their stay in the hospital setting.
- Monitored vital signs and reported abnormalities to the supervising nurse.
- Assisted with wound care management, including dressing changes and monitoring for signs of infection.
- Observed and communicated changes in patient's condition to registered nurse on duty.
- Developed individualized nursing plans based on assessment findings for assigned patients.
- Performed glucose testing and administered insulin under supervision.
- Read and understood patient assignment list and reviewed charts to check for special conditions.
Registered Nurse
Everest hospital
Kathmandu, Bagmati
08.2020 - 09.2023
- Administered patient care in both post-operative and general ward settings.
- Administered medications, tracked dosages, and documented patient conditions.
- Recorded patient condition, vital signs, recovery progress and medication side effects.
- Counseled patients and caregivers, providing emotional, psychological and spiritual support.
- Stocked clinical workstations and procedure rooms with necessary supplies.
- Demonstrated ability to work independently as well as collaboratively within a team environment.
- Updated charts throughout shifts with current, accurate information to maintain strict recordkeeping standards.
- Participated in multidisciplinary team meetings to discuss patient care plans.
- Advocated for patients by supporting and respecting basic rights, values, and beliefs.
Housekeeper
Meriton suites
Brisbane, QLD
- Returned vacant rooms to occupant-ready status by deep cleaning, changing linens, restocking inventory and removing trash.
- Used cleaning chemicals following proper guidelines.
- Employed deep-cleaning techniques for areas in need of additional sanitation.
- Replenished supplies such as drinking glasses and coffee cups in guest rooms.
- Provided information about hotel services upon request from guests.
- Cleaned bathrooms, including toilets, tubs, showers and sinks.
- Used appropriate personal protective equipment and supplies when handling hazardous waste or chemicals.
- Responded to requests from guests regarding housekeeping needs.
- Reported any maintenance issues or damage to supervisors immediately.
Education
Bachelor - Nursing
University of The Sunshine Coast
Moreton BayDiploma - Nursing
KITS College
NepalSkills
- Effective communication
- Patient support
- Infection control standards
- Team collaboration
- Punctual and reliable
- Patience and empathy
- Customer service expertise
- Decision-making
- Customer service
References
- Ruby Zhao (Clinical Facilitator)
- Work email: ruby.zhao@health.qld.gov.au
- Linda McAndrew (Coles Online Manager)
- Work email: linda.mcandrew@coles.com.au
- Neha Shrestha, new grad nurse
- Contact no: 0468608966
Timeline
Student Nurse
The prince charles hospital
12.2024 - 12.2024
Online Personal Shopper
Coles
07.2024 - Current
Registered Nurse
Everest hospital
08.2020 - 09.2023
Housekeeper
Meriton suites
Bachelor - Nursing
University of The Sunshine Coast
Diploma - Nursing
KITS College
Similar Profiles
Jye WeimerJye Weimer
Supervisor/ Service Department at ColesSupervisor/ Service Department at Coles
Dylan Delany De Aragao AzevedoDylan Delany De Aragao Azevedo
Team Member at ColesTeam Member at Coles
Nakshatra RavalNakshatra Raval
Store Team Member (Produce) at ColesStore Team Member (Produce) at Coles