Heena Siwas
Bundoora
Summary
Experienced and dedicated payroll processing professional with 6 years of experience handling both blue collar and white-collar payrolls. Proven track record providing payroll and expense reimbursement services to high-profile clients such as Ford, Nissan, Holden, BP Australia, Macutex, AECOM, Penfolds, Wolfblass, and more. I have paid and maintained payroll records for over 400 candidates weekly. Strong interpersonal skills and a positive attitude contribute to effective teamwork and independent work. Recognized for reliability, focus, and exceptional organizational abilities. Seeking opportunities to utilize existing skills and experience for further professional development.
Overview
11
11
years of professional experience
Work History
Payroll Officer
Bayside Group
04.2018 - Current
- High- volume payroll processing (Blue collar and white-collar clients)
- Ensured accurate and timely payroll delivery meeting strict deadlines for each payroll
- Communicated closely with clients and their representatives to resolve any payroll-related queries and discrepancies such as expense approval, odd hours of work, Bonus related queries
- Auditing and verifying employee timesheets and expense receipts
- For any new employee checking their award for minimum wages and conditions
- Setting up employee’s superannuation details and making sure super is calculated and paid timely into their nominated accounts
- Reported employee’s payroll information to the ATO through Single Touch Payroll (STP)
- Perform month-end and payroll reporting duties such as super calculations and balancing different internal reports, Workcover, child support and salary sacrifice reporting, saving leave accruals reports
- Assist in calculating and paying termination pay
- Completing invoicing and client reporting requirements after each payroll is completed with strict timelines
- Training junior staff on different payrolls and related tasks
- Managing Payroll inbox by responding to any candidates, clients, or internal office requests in timely and professional manner
Customer Service Team
Mcdonalds
02.2015 - 11.2017
- Order Processing- Taking accurate order in a fast timely manner
- Multitasking while also monitoring the quality of the delivered products
- Participated with other team members and managers to meet targets during my shift
- Managed cash register and EFTPOS Transactions
- Assists in the training of new employees
- Ensured items are well stocked
- Complete other assigned functions as necessary
Telemarketer
Acrospires Pty Ltd
06.2014 - 12.2014
- Make outbound calls to potential or existing customers to Offer products and service plans over the phone
- Handle customer objections or complaints by clarifying, emphasizing benefits and working around objections
- Explaining to customers why our product is best suited to them
- Sealed the contract with them after explaining to them the necessary details related to the contract by following a prepared script
- Document and update customer records based on interactions such as customer needed some time to think or wanted us to call at a different time – I would make a note of it so we don’t lose the potential customer
- Achieved weekly target sales or more
- Handling customer enquiries and questions
Education
Master's Degree - Professional Accounting, Master of Commerce, International Trade and Business
Deakin University
01.2017
Bachelor's Degree - Planning & Entrepreneurship Management
IIPM
01.2013
Global opportunity and Threat Analysis -
Nanyang Technological University
01.2012
Skills
- Excel Data Management
- DataPay Australia
- XERO
- Sage Concur
- Micropay
- Job beat
- Detail-Oriented Approach
- Clear Verbal and Written Communication
- Commitment To Continuous Learning
- Analytical and problem solving skills
- Supportive Team Participant
- Deadline-Oriented Planning
- Proficient in Mathematics
- Trend Analysis
- Client Relationship Focus
Timeline
Payroll Officer
Bayside Group
04.2018 - Current
Customer Service Team
Mcdonalds
02.2015 - 11.2017
Telemarketer
Acrospires Pty Ltd
06.2014 - 12.2014
Master's Degree - Professional Accounting, Master of Commerce, International Trade and Business
Deakin University
Bachelor's Degree - Planning & Entrepreneurship Management
IIPM
Global opportunity and Threat Analysis -
Nanyang Technological University
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