Heeni Gillett-Graham
Port Kennedy,WA
Summary
Motivated and reliable individual with experience across retail, fast-paced food service, and education support roles, including positions at Woolworths, McDonald’s, and Kura O Waharoa. Proven ability to work efficiently both independently and as part of a team to deliver high-quality customer service, maintain organised environments, and support daily operations. Strong communication skills, adaptability, and a positive attitude enable effective collaboration with team members and contribute to smooth, productive workplaces.
Overview
3
3
years of professional experience
Work History
Barista Trainee
Robert Harris
Matamata, New Zealand
01.2023 - 07.2023
- Maintained cleanliness and organization of workstations to ensure operational efficiency.
- Assisted customers with menu selections, providing exceptional service and product knowledge.
- Monitored inventory levels, restocking supplies as needed to prevent shortages.
- Enhanced team efficiency by assisting with inventory management and restocking supplies as needed.
- Developed strong rapport with customers, fostering repeat business and loyalty to the establishment.
- Maintained strict adherence to food safety guidelines, ensuring a clean and sanitary workspace at all times.
Retail Assistant
Woolworths
New Zealand, Matamata
02.2024 - 12.2025
- Facilitated customer product selection to optimize shopping experience.
- Oversaw daily inventory management tasks to guarantee stock availability and precision.
- Executed efficient operation of point-of-sale systems to streamline transaction processing.
- Facilitated collaboration among team members to uphold store cleanliness and organization standards.
- Navigated rapidly shifting priorities in dynamic retail environment to ensure seamless operations.
- Facilitated training sessions for new staff on operational procedures to enhance team effectiveness.
- Assisted customers in finding products. Provided recommendations based on individual needs. Facilitated a positive shopping experience.
- Organized and labeled merchandise, ensuring clear identification and arrangement by size and color.
- Restocked merchandise on sales floor and arranged shelves, racks, and bins for enhanced visual appeal.
- Ensured store environment remained tidy and organized to uphold cleanliness standards.
- Managed returns and exchanges in accordance with company policies, ensuring high levels of customer satisfaction.
- Facilitated training sessions for new employees to cultivate a skilled workforce.
Crew Member
McDonald's
New Zealand, Matamata
03.2024 - 12.2024
- Delivered exceptional customer service in fast-paced environment.
- Maintained cleanliness and organization of dining and kitchen areas.
- Collaborated with team members to ensure efficient order fulfillment.
- Assisted in training new crew members on operational procedures.
- Implemented best practices for food safety and quality assurance.
- Resolved customer complaints effectively, enhancing overall satisfaction.
- Worked front counter, drive-thru and other areas.
- Took orders, prepared meals, and collected payments.
- Worked well with teammates and accepted coaching from management team.
- Collaborated with team members to complete orders.
- Improved customer satisfaction by providing friendly and efficient service at the register.
- Kept food preparation area, equipment, and utensils clean and sanitary.
Assistant Teacher
Kura O Waharoa
New Zealand
02.2025 - 12.2025
- Orchestrated daily classroom activities to enhance curriculum delivery and foster student engagement.
- Facilitated the development of tailored education plans addressing diverse student needs.
- Executed behavior management strategies to cultivate a positive learning environment.
- Partnered with educators to design and develop instructional materials and lesson plans.
- Oversaw student progress and delivered constructive feedback to foster academic improvement.
- Facilitated student physical, mental, and social development through engaging classroom games and activities.
- Oversaw recess, lunch, and daily student intake and dismissal operations.
- Facilitated student engagement through proactive behavior modification and positive reinforcement strategies.
- Engaged in professional development initiatives to enhance teaching strategies and educational technology integration.
- Facilitated preparation of teaching materials and resources to enhance lesson execution.
- Implemented adaptive teaching strategies to enhance virtual learning environments.
Education
High School Diploma -
Te Wharekura O Te Rau Aroha
Ngarua, New Zealand 12.2025
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- Cash register operation
- Cash handling accuracy
- Order processing
- Payment processing
Languages
Maori
Native or Bilingual
Timeline
Assistant Teacher
Kura O Waharoa
02.2025 - 12.2025
Crew Member
McDonald's
03.2024 - 12.2024
Retail Assistant
Woolworths
02.2024 - 12.2025
Barista Trainee
Robert Harris
01.2023 - 07.2023
High School Diploma -
Te Wharekura O Te Rau Aroha