Heera Krishna Manandhar
Schofields,NSW
Summary
I aspire to engage in a demanding IT Support position, utilizing my technical expertise and customer service competencies. Committed to swift technical problem resolution, my goal is to enhance operational flow and amplify user contentment. Armed with adept troubleshooting skills and impactful communication, I am dedicated to fortifying the organization's triumph through dependable technical aid. I pledge to uphold outstanding support and elevate system efficiency by staying attuned to emerging technologies and honing my proficiencies. Enthusiastic about joining a vibrant IT support unit, I am driven to furnish efficient resolutions and bolster comprehensive productivity.
Overview
14
14
years of professional experience
Work History
Team Member
Primary Connect MonDC
01.2025 - Current
- Learned all required tasks quickly to maximize performance, Grow within the organisation by requesting to work in different area.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Assisted with inventory counts and stocking of merchandise.
- Contributed to team success by completing jobs quickly and accurately.
- Developed strong cooperative relationships with coworkers and managers.
Service Desk Analyst
Cybergeek
08.2023 - 01.2025
- Executing Windows OS installation, upgrade, and deployment procedures proficiently
- Providing IT assistance and resolving end-user technical concerns via phone, email, or in-person
- Addressing and effectively managing problems and errors reported by end users.
- Troubleshooting authentication issues and access-related problems in Active Directory
- Utilizing efficient ticketing systems to handle and process support requests seamlessly.
- Expertly assembling, disassembling, configuring, and upgrading computer systems as required
- Integrating Active Directory seamlessly with other IT systems, such as email and application servers
- Monitoring the operational efficiency and accessibility of Office 365 services consistently
- Guiding users in document sharing, version management, and access rights within Office 365
- Managing Azure user accounts, access permissions, and password resets
- Diagnosing technical issues remotely using tools like TeamViewer and other remote connection applications.
- Expertise in creating, configuring and managing virtual machines with Hyper-V environments.
- Establishing efficient file server infrastructure using Hyper-V manager, enabling centralized storage and seamless access for users.
- Extensive experience with Amazon EC2 instance, creating and managing virtual servers for diverse applications.
- Utilizing various AWS services to design, deploy and manage scalable and reliable cloud solutions.
Store Manager – Part-time
Delisse cafe
03.2023 - 01.2024
- Supervising café staff, ensuring efficient operations, and maintaining exceptional customer service.
- Managing inventory levels, ordering supplies, and overseeing stock rotation procedures
- Implementing and enforcing safety protocols, ensuring a safe workplace environment
- Creating staff schedules, optimizing labor costs, and monitoring employee performance
- Promoting sales through effective merchandising and promotional strategies
- Conducting staff training programs to enhance skills and product knowledge.
- Analyzing sales data to identify trends and adjust strategies accordingly.
- Collaborating with the management team to achieve revenue and profit goals.
Wholesale Manager/Venue Manager – Part-time
Tuga Pastries
01.2021 - 02.2023
- Managed venue logistics to maintain a welcoming environment for customers and staff.
- Cultivated strong relationships with suppliers to ensure quality product availability.
- Implemented cost-effective inventory management, reduced waste and optimized stock levels.
- Hired and trained new staff members regarding company standards and policies.
- Developed marketing strategies to boost sales, utilizing local promotions and events.
- Assessed market trends and customer feedback to refine product offerings.
- Achieved revenue targets by strategically pricing products and maximizing sales channels.
- Monitored the security of the venue and reported any suspicious activity to the security head.
Head Barista – Part-time
Village on Cloey
03.2011 - 11.2020
- Managed daily café operations ensuring high-quality coffee and service standards.
- Trained and supervised barista team and fostered a cohesive and skilled workforce.
- Developed innovative coffee recipes and seasonal beverage offerings for the menu.
- Maintained inventory levels and ordered supplies to meet customer demands efficiently.
- Provided exceptional customer service, addressed inquiries and resolved issues promptly.
- Ensured compliance with food safety regulations and upheld cleanliness standards.
- Took customer orders for coffee and beverages and customized them based on customer preferences.
- Maintained cash registers and processed payments by accurately handling cash.
Education
Professional Year - undefined
Performance Education
Sydney, NSW01.2013
Masters - information system
University of Ballarat
Sydney, NSW01.2012
Skills
- Hardware & Network: Installation, Configuration, Assembly, Maintenance, Upgrade
- Operating Systems: Windows 10/11, Windows server 2019, MacOS
- Cloud Technologies: Office365, MS Azure, SharePoint, MS Teams, AWS
- Databases: SQL Server, Relational Databases, Active Directory
- Applications: MS Office365, Desktop App, Adobe Creative Cloud
- Ticketing: OS Ticketing, Zendesk, Freshdesk, ServiceNow
- Backup Technologies: Windows Backup, Office365 Backup
- Networking: DHCP, DNS, TCP/IP, Router, Switches
- Salesforce
Language
English: Native Proficiency
Timeline
Team Member
Primary Connect MonDC
01.2025 - Current
Service Desk Analyst
Cybergeek
08.2023 - 01.2025
Store Manager – Part-time
Delisse cafe
03.2023 - 01.2024
Wholesale Manager/Venue Manager – Part-time
Tuga Pastries
01.2021 - 02.2023
Head Barista – Part-time
Village on Cloey
03.2011 - 11.2020
Professional Year - undefined
Performance Education
Masters - information system
University of Ballarat
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