HEERMA SEEDOYAL
Self-employed
Essendon North,VIC
Summary
PERSONAL SUMMARY
I am a conscientious and committed professional with strong interpersonal skills who enjoys new challenges. I possess a great client service ethic and I am an effective communicator. Due to my tertiary education and work history, I have excellent administrative and organisational skills. I can work independently as well as part of a team. Multilingual, award-winning customer service employee with solid written and oral communication skills. Highly trained and experienced in conflict resolution and dealing with clients from diverse cultural backgrounds.
Overview
15
15
years of professional experience
8
8
years of post-secondary education
4
4
Language
Work History
Beautician /Certified Massage Therapist
Self-employed
Cheltenham, VIC
2018.01 - Current
- Created memorable customer experiences, adding bonus services such as head and neck massages during appointments.
- Supported reception desk, receiving phone calls, entering appointments and collecting payments for services rendered.
- Kept work areas, tools and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Developed and deepened customer relationships by building loyalty and promoting referrals to increase customer base by 70%.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Processed payments, entering sales in register for prompt customer service.
- Recorded notes for future reference about customer preferences and services delivered.
- Grew sales with great work ethic, individualized beauty care plans and positive attitude.
Disability Support Worker
SJOG Accord
Melbourne
2017.01 - 2017.12
- Prepared nutritious meals to meet individual dietary needs for clients.
- Maintained safety with tidy, clean and hazard-free home environments.
- Drove clients safely to social activities and appointments.
- Designed individualized plans detailing daily activities and needs for patients.
- Worked with children and parents to closely monitor and record social, behavioral and academic growth.
- Entertained, conversed and read aloud to keep patients mentally alert.
- Adhered to company requirements for patient interactions and care standards.
- Provided high level of physical support by lifting, adjusting and moving clients.
- Monitored client vital signs, administered medications and tracked behaviors to keep healthcare supervisor well-informed.
- Conferred with supervisor to discuss patient condition and medical care.
- Kept detailed daily logs with care actions, patient behaviors and incidents.
- Provided assistance in daily living activities by dressing, grooming, bathing and toileting patients.
- Cleaned house, ran errands, managed laundry and completed weekly grocery shopping.
Lifestyle Coordinator/Officer
Marlborough Age Care
Melbourne
2016.06 - 2016.12
- Helped clients set and achieve health and wellness goals.
- Demonstrated safe and correct forms for each exercise and piece of equipment.
- Provided individual health coaching to help clients optimize personal choices.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Resolved conflicts and negotiated mutually beneficial agreements between parties.
- Handled several calls per day to address customer inquiries and concerns.
- Carried out day-day-day duties accurately and efficiently.
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Developed team communications and information for meetings.
- Led projects and analyzed data to identify opportunities for improvement.
PSA – Personal Care Assistant
Hammond Care
Melbourne
2014.05 - 2016.05
Refugee Support Worker
Wesley Mission Victoria
Melbourne
2013.10 - 2014.08
Rostering Officer/Intake Officer
Calvary Silver Circle
Melbourne
2013.08 - 2014.04
Disability Support Worker
Marillac Ltd
Melbourne
2011.06 - 2013.07
Coordinator Youth Refugee Program
Anglicare Vic
Melbourne
2012.08 - 2013.04
Disability Support Worker
Scope, Ash Care
Melbourne
2011.08 - 2013.04
Personal Assistant / Office Manager / Business Administration, Administrative Officer
Darnee Fashions
Melbourne
2010.01 - 2011.05
- During my time in England I worked part time as a Team Leader at KFC while studying for 1 year then worked at the post office part time for 2 years
- I then worked part time at William Hill betting shop for 1year
- After completing my studies I worked at The Metropolitan Housing Services as The Head Of Operations Personal Assistant for 1year fixed term full,
- Y last job in London was at a hearing aid company working full time for 6 months as an
Education
Advance Diploma of Marketing - undefined
South Pacific Institute
2014.01 - 2015.01
Diploma of Business Management - undefined
South Pacific Institute
2011.01 - 2012.01
Diploma - Community Welfare
Lonsdale Institute Australia
2009.01 - 2011.01
Aged Care Certificate III - undefined
Bachelor Degree of Business - Administration, Finance
Australasian Lawrence Aged Care College, Brooks University
2005.01 - 2008.01
Intensive English Course IES - One full year course - undefined
Guildhall College
2004.01 - 2005.01
Skills
Word Processing, Excel, Sage, Foxpro (Data Processing)Outlook express – PTP Software - Eureka SoftwareGroupwise – Spoccnet – MWorld – Multiview – Pericles - Winges Scale ProgrammesCTS System – Goldcare - Visual Leader Pos
Hot Stone Massage
Massage techniques
Scalp massage techniques
Massage therapy
Trigger Point Massage
Decision Making
Interpersonal Communication
Organization and Time Management
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
There is a powerful driving force inside every human being that, once unleashed, can make any vision, dream, or desire a reality.
Tony Robbins
Timeline
Beautician /Certified Massage Therapist
Self-employed
2018.01 - Current
Disability Support Worker
SJOG Accord
2017.01 - 2017.12
Lifestyle Coordinator/Officer
Marlborough Age Care
2016.06 - 2016.12
PSA – Personal Care Assistant
Hammond Care
2014.05 - 2016.05
Advance Diploma of Marketing - undefined
South Pacific Institute
2014.01 - 2015.01
Refugee Support Worker
Wesley Mission Victoria
2013.10 - 2014.08
Rostering Officer/Intake Officer
Calvary Silver Circle
2013.08 - 2014.04
Coordinator Youth Refugee Program
Anglicare Vic
2012.08 - 2013.04
Disability Support Worker
Scope, Ash Care
2011.08 - 2013.04
Disability Support Worker
Marillac Ltd
2011.06 - 2013.07
Diploma of Business Management - undefined
South Pacific Institute
2011.01 - 2012.01
Personal Assistant / Office Manager / Business Administration, Administrative Officer
Darnee Fashions
2010.01 - 2011.05
Diploma - Community Welfare
Lonsdale Institute Australia
2009.01 - 2011.01
Bachelor Degree of Business - Administration, Finance
Australasian Lawrence Aged Care College, Brooks University
2005.01 - 2008.01
Intensive English Course IES - One full year course - undefined
Guildhall College
2004.01 - 2005.01