Heeryeong (Evette) Lee
Loganholme,Australia
Summary
Experienced professional with a strong background in customer interactions and service solutions. Demonstrates expertise in conflict resolution, communication, and problem-solving to ensure optimal customer satisfaction and loyalty. Collaborative team player who excels at adapting to changing needs and consistently focuses on achieving results through efficient and empathetic service. Recognized for reliability and a proactive approach in meeting both customer and organizational goals.
Overview
16
16
years of professional experience
Work History
Dealer/Floor Manager
The Star Brisbane
11.2008 - Current
- Monitor gaming tables and staff performance
- Ensuring that all gaming policies, rules and procedures are adhered to
- Providing exceptional guest services to create memorable experiences
- Coaching and mentoring staff
- Conflict resolution
- Providing a safe environment for all staff and guests
- Effective communication skills, including writing and speaking
- Ability to interact with people from different cultures and background
- Excellent knowledge of Casino Rules and Regulations
- Calm and resourceful under pressure
- Ability work in a team, or alone as required
- High level of attention to detail
- Continuously honed dealing skills to maintain a high level of proficiency in various casino games, increasing versatility and adaptability in response to changing customer preferences.
- Bilingual; Proficient in both written and verbal communication in English and Korean
- Greeted guests warmly, fostering a positive atmosphere conducive to repeat patronage and customer loyalty.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Ensured accurate financial transactions by adhering to strict cash handling policies and maintaining meticulous records.
- Monitored gaming tables closely, identifying potential issues or disputes and resolving them promptly to uphold casino standards.
- Coordinated with floor supervisors regularly regarding table assignments and breaks, ensuring smooth transitions and consistent dealer coverage.
- Assisted in the training of new dealers, sharing expertise on game rules and procedures for an efficient onboarding process.
Education
Master of Commerce - Professional Accounting
Griffith University
01.2010
Bachelor of Business - Hotel Management
Griffith University
01.2007
Diploma of Hospitality - Hotel Management
Sarina Russo Schools Australia
01.2005
Skills
- Effective Communication
- Conflict Resolution Skills
- Technical Proficiency
- Gaming Equipment Use
- Understanding Casino Regulations
- Regulatory Compliance for Table Games
- Microsoft Office Proficiency
- Customer Support Expertise
- Effective Time Management
- Coaching and Development
Special Achievements
- Nominated for Excellent Guest Service 2018,2020
- 2018 Croupier of the year Championships Finalist
- 2018 Representative for the Croupier of the year Championships in Hobart
Timeline
Dealer/Floor Manager
The Star Brisbane
11.2008 - Current
Bachelor of Business - Hotel Management
Griffith University
Diploma of Hospitality - Hotel Management
Sarina Russo Schools Australia
Master of Commerce - Professional Accounting
Griffith University
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