Heeyeon Roh
Mackay,QLD
Summary
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
6
6
years of professional experience
Work History
Assistant Manager
The Real Korea
04.2024 - Current
- Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.
Team Leader Manager
Wara Sushi
07.2023 - 04.2024
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
Beauty Advisor
The Face Shop
02.2023 - 06.2023
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Educated customers on proper product usage techniques, fostering confidence in their ability to replicate results at home.
- Maintained an organized and visually appealing product display, resulting in increased customer interest and engagement.
- Processed payments, entering sales in register for prompt customer service.
Retail Sales Assistant
Xexymix
02.2023 - 06.2023
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Handled incoming phone calls professionally, addressing customer inquiries or directing them appropriately within the store.
- Built strong relationships with customers, resulting in repeat business and referrals.
Merchandiser
French More
01.2022 - 01.2023
- Updated pricing and signage to complete product displays and educate customers.
- Managed inventory levels with regular monitoring, ordering, and stock replenishment for optimal product availability.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Verified products appeared at correct locations in proper quantities.
- Completed efficient store resets to prepare store for special promotions and seasonal updates.
Retail Merchandiser
DKTec Engineering
11.2018 - 12.2021
- Answered customer questions regarding store merchandise, department information, and pricing.
- Updated pricing and signage to complete product displays and educate customers.
- Established strong vendor relationships to maintain and support business.
- Negotiated advantageous vendor relationships for additional marketing support or exclusive product offerings instore.
Merchandiser
Wannash
07.2018 - 09.2018
- Updated pricing and signage to complete product displays and educate customers.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Verified products appeared at correct locations in proper quantities.
Education
Bachelor of Arts - Fashion Design
Gachon University
South Korea07.2018
No Degree - General English / Cambridge FCE
Saint Giles Brighton
The United Kingdom01.2017
Skills
- Money Handling
- Customer Relations
- Team motivation
- Product and service knowledge
- Staff Training and Development
- Staff Supervision
- Staff Management
- Sales Strategies
Korean
Bilingual (Fluent in English / Native speaker of Korean)
Languages
Korean
Native or Bilingual
English
Full Professional
Timeline
Assistant Manager
The Real Korea
04.2024 - Current
Team Leader Manager
Wara Sushi
07.2023 - 04.2024
Beauty Advisor
The Face Shop
02.2023 - 06.2023
Retail Sales Assistant
Xexymix
02.2023 - 06.2023
Merchandiser
French More
01.2022 - 01.2023
Retail Merchandiser
DKTec Engineering
11.2018 - 12.2021
Merchandiser
Wannash
07.2018 - 09.2018
Bachelor of Arts - Fashion Design
Gachon University
No Degree - General English / Cambridge FCE
Saint Giles Brighton
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