Heeji Kim
Sydney,NSW
Summary
Nationality - Republic of Korea
Visa type - Working Holiday , Visa expiry date - 25/02/2025
Date of birth - 24/09/1997
Age - 26
Education - University Republic of Korea associate degree
Overview
7
7
years of professional experience
Work History
Hairstylist
HAEYOOM
SYDNEY, NSW
03.2024 - 06.2024
- ALWAYS SAME WAYS PROFESSIONAL.
Hairstylist
HAIR SALON
Gyeonggido, Republic Of Korea
11.2023 - 02.2024
- ALWAYS SAME WAYS PROFESSIONAL.
Hairstylist
Chahong
Seoul, Republic Of Korea
03.2019 - 09.2023
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Performed chemical treatments such as perms and relaxers.
- Applied highlights, lowlights or other coloring techniques.
- Maintained cleanliness of work station by sanitizing tools and equipment between uses.
- Assisted other stylists with busy periods in the salon.
- Educated clients on proper home hair care maintenance techniques.
- Recommended products to clients based on their individual needs.
- Upsold additional services when appropriate to increase sales volume.
- Attended trade shows and educational seminars to stay up-to-date on current trends in hairstyling.
- Developed relationships with new clients through referrals from existing customers.
- Advised clients on how to maintain their haircuts between visits.
- Organized scheduling of appointments throughout the day.
- Participated in team discussions regarding marketing strategies for the salon.
- Pursued continuing education and training to stay up to date with new trends and techniques.
- Sanitized workstations and salon equipment to reduce risk of infection.
- Pre-booked future appointments to increase repeat business.
- Cultivated strong value-added relationships with customers by delivering accurate service and product knowledge to drive earnings.
- Recommended treatment and styling products to customers to meet current needs or resolve specific concerns.
- Selected hair colors, products and services based on customer preference and individually designed hair care plan.
- Followed trends in hairstyling techniques to increase customer satisfaction and attract new demographics.
- Sold conditioner, shampoo, hair treatment and styling products to educate clients on proper hair care.
- Followed updated techniques to color and treat hair and produce consistent results.
- Recommended hair styles to compliment clients' facial features and coloring.
- Colored, cut and installed extensions according to style photos and client specifications.
- Designed and recommended home hair care regimens and treatments to meet individual customer needs.
- Performed special hair treatments, scalp massages and updated styling techniques to modernize and streamline services.
- Mentored new staff to enhance personal growth and increase productivity.
- Employed styling techniques and hair product routines specifically tailored to Afro-textured hair.
- Scheduled client appointments.
- Customized styles, services and products to suit client needs and maintain customer satisfaction.
- Responded to customer inquiries by phone, email and in person.
- Ordered, displayed and maintained supplies.
- Updated and maintained customer information records and beauty services provided.
- Developed new styles and techniques.
- Analyzed patrons' hair and other physical features to determine and recommend beauty treatment or suggest hair styles.
- Trained or supervised other hairstylists, hairdressers and assistants.
Gym Supervisor
Gym
Gyeonggido, Republic Of Korea
01.2018 - 12.2018
- Conducted regular inspections of equipment, reporting any damaged or worn items for repair or replacement.
- Maintained cleanliness standards throughout the facility by regularly cleaning equipment and floors.
- Analyzed customer feedback surveys to identify areas needing improvement within the facility.
- Resolved customer complaints in a timely manner to prevent further issues from arising.
- Oversaw recreation and fitness center activities, maintained security, safety and cleanliness of facilities, greeted members and guests and set up and tore down gym equipment.
- Responded immediately and expertly to emergencies inside facility and in surrounding area, kept facility free from unauthorized entry, enforced gym guidelines and documented accidents.
- Cleaned and sanitized locker room to complete station assignments, wiping down gym equipment and restocking supplies.
- Answered phones, issued equipment and completed guest check-in.
- Used POS system to assist with new membership cards, change of address and billing questions.
- Returned equipment to proper locations and re-racked weights, equipment and accessories.
- Settled disputes or helped solve other customer concerns.
- Helped recruit, hire and train department employees.
Staff Member
Juicy
Gyeonggido, Republic Of Korea
01.2018 - 07.2018
- Communicated effectively with customers regarding their inquiries or complaints.
- Coordinated employee schedules and maintained accurate timekeeping records.
- Participated in the planning of special events and promotions for the organization.
- Managed inventory levels by monitoring stock levels and ordering supplies when needed.
- Tracked budget expenses related to staffing activities.
- Met incoming customers pleasantly and offered support and service.
- Responded to customer queries and complaints to promote overall satisfaction.
- Completed regular and thorough cleaning of equipment, floors and furniture.
- Collaborated with staff teams to achieve work goals and adhere to deadlines.
- Managed safe and efficient serving of customer foods.
- Trained newly hired employees regarding company policies and operations.
- Processed payments, issued receipts and provided change.
- Answered phone calls and routed correspondence to appropriate staff members.
- Managed customer transactions and balanced cash registers after shifts.
- Tracked inventories and notified supervisors of material quantities to prevent shortages.
- Operated and performed preventative maintenance on company equipment.
- Collected and coded various documents to prepare for filing, storage and processing.
- Identified needs of customers promptly and efficiently.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Oversaw quality control to identify inconsistencies and malfunctions.
Restaurant Hall Staff Member
T.G.I.F restaurant
Gyeonggido, Republic Of Korea
02.2017 - 09.2017
- Greeted guests upon their arrival and provided them with menus.
- Assisted in seating arrangements for large parties and special events.
- Managed reservations for multiple tables simultaneously.
- Provided excellent customer service to all patrons of the restaurant.
- Ensured that all orders were taken accurately and promptly relayed to kitchen staff.
- Performed daily side work duties such as restocking silverware, condiments, and other supplies as needed.
- Checked on customers throughout their meal to ensure satisfaction with their order.
- Responded to customer inquiries regarding menu items, ingredients, and preparation methods.
- Resolved any customer complaints in a timely manner while ensuring guest satisfaction.
- Processed payments from customers using cash registers or point-of-sale systems.
- Trained new employees on proper food handling techniques and customer service standards.
- Supported serving staff in delivering accurate and well-presented food orders.
- Stocked service stations with ice, napkins and straws.
- Greeted guests with friendliness and professionalism.
- Greeted frequent visitors by name and explained new promotions.
Skills
- Flexible, adaptable
- Friendly, kindly but professional
- Reliable, neat and meticulous personality
- Fast learner and hard working
Timeline
Hairstylist
HAEYOOM
03.2024 - 06.2024
Hairstylist
HAIR SALON
11.2023 - 02.2024
Hairstylist
Chahong
03.2019 - 09.2023
Gym Supervisor
Gym
01.2018 - 12.2018
Staff Member
Juicy
01.2018 - 07.2018
Restaurant Hall Staff Member
T.G.I.F restaurant
02.2017 - 09.2017
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