Summary
Overview
Work History
Education
Skills
Timeline
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HEHEA TUIPULOTU

Maddington,WA

Summary

A highly efficient customer service member with a proven track record in thriving within fast-paced and challenging environments. Demonstrated ability to quickly adapt and learn, utilising acquired knowledge with skill and efficiency. Committed to delivering exceptional customer experiences while focusing on problem-solving and resolving issues promptly. Dedicated team player who consistently exceeds expectations and contributes to the organisation's overall success.

Overview

2
2
years of professional experience

Work History

Crew Member

McDonald's
10.2019 - 06.2021
  • Courteously greeted customers, accurately processing orders and payments whilst maintaining an organised system
  • Thrived in high volume environments by implementing quick and accurate order taking
  • Collaborated and communicated effectively with kitchen staff for timely order preparation and service, minimising wait times and increasing customer satisfaction
  • Maintained a clean and organised environment, improving safety for food handling and efficiency
  • Thorough knowledge of menu and company policies aided in addressing customer issues and concerns.

Warehouse assistant

Amazon
  • Effectively communicated with team members to increase picking and packing times, whilst preventing errors
  • Created productive, detailed plans to solve current and prospect problems, increasing efficiency
  • Maintained an organised environment enabling excellent and efficient performance
  • Performed excellently in a fast paced environment, accurately picking and packing 400+ packages per hour, no errors.

Voice Pick Packer

Metcash
  • Met time standards set by the company
  • Communicated effectively with team members to increase accuracy and efficiency in picking and packing orders
  • Performed work duties safely
  • Experienced in handling an electric pallet jack
  • Experienced in wrapping pallets in a neat and effective manner, allowing shipments to be delivered safely without damage to the product
  • Constructed sturdy, well structured pallets that endured transportation
  • Ensured pallets met the standard set.

Education

High School Diploma -

Thornlie Senior High School
Perth, Western Australia
10.

Skills

  • Customer service
  • Communication skills (verbal & written)
  • Technical proficiency
  • Conflict resolution
  • Multitasking
  • Time management
  • Adaptable
  • Team oriented
  • Customer focused
  • Strong interpersonal skills
  • Teamwork and Collaboration
  • Problem-Solving

Timeline

Crew Member

McDonald's
10.2019 - 06.2021

Warehouse assistant

Amazon

Voice Pick Packer

Metcash

High School Diploma -

Thornlie Senior High School

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HEHEA TUIPULOTU