Heidi Benson
Geelong,VIC
Summary
Proven Building Designer with a track record of delivering aesthetically appealing and sustainable designs for Harbison Design Group. Expert in AutoCAD and Building Modeling, coupled with exceptional problem-solving abilities and client relations skills. Enhanced project efficiency through innovative design solutions, demonstrating a strong commitment to continuous improvement and client satisfaction.
Caring, compassionate & hardworking individual with priors years of Nursing experience in a diverse major healthcare organization. Adept at maintaining detailed care plans and coordinating patient care through interdisciplinary collaboration. Previous demonstrated expertise in physical, psychosocial, developmental and educational aspects of nursing care for a range of patients and families.
Analytical and strategic, with excellent problem-solving and time management skills. Organized, efficient, and always willing to go extra mile to meet expectations.
Overview
37
37
years of professional experience
Work History
Building Designer
Harbison Design Group
03.2006 - Current
- Liased with clients to undertake full briefs of proposed works
- Liased with additional consultants throughout the full process
- Prepared, consulted with and lodged applications at Town Planning Departments
- Developed Design and Full Working Drawings for a range of projects (including domestic & commercial)
- Delivered aesthetically appealing designs that met client expectations while adhering to budgetary constraints.
- Optimized space utilization for improved occupant comfort and productivity through effective layout planning.
- Reviewed engineering & additional consultant drawings to determine final design parameters.
- Improved accessibility within buildings by designing inclusive spaces compliant with Accessible Home & Liveability Home guidelines.
- Expedited project timelines by utilizing advanced design software, such as AutoCAD and SketchUp, for efficient drafting and modeling tasks.
- Boosted client satisfaction rates through clear communication of progress updates and prompt resolution of any concerns or issues throughout projects'' lifecycle.
- Incorporated client feedback into iterative design process, fostering positive relationships and repeat business opportunities.
- Ensured structural integrity by coordinating closely with engineers in the development of detailed construction documents.
- Enhanced building functionality by incorporating sustainable design principles and materials.
- Reduced construction costs through value engineering analysis and strategic material selection.
- Evaluated and implemented new materials and construction techniques, staying at the forefront of industry advancements.
- Streamlined permitting processes by maintaining strong relationships with local authorities and adhering to regulatory requirements.
- Collaborated with multidisciplinary teams, ensuring seamless project execution from concept to completion.
- Conducted thorough site analyses for informed decision-making on optimal building orientation, positioning, and impact on surrounding context.
- Documented architectural planning and design of residential and commercial structures.
- Researched zoning laws and building codes to verify conformance with regulatory agencies.
- Reviewed technical drawings developed by CAD technicians and drafters.
- Maintained quality control standards and procedures for accurate and precise measurements, illustrations and documentation.
- Conducted pre-planning research for new construction and renovations to buildings
- Refined conceptual designs into detailed plans by adding floor plans, elevations and section drawings.
- Produced detailed drawings and specifications used by contractors and engineers to build projects.
- Assessed building site suitability based on topography, zoning and access to utilities.
- Assessed energy efficiency of building designs and made recommendations to improve performance.
Nurse (Division 2)
Barwon Health
01.1990 - 12.2016
- Performed accurate documentation of patient assessments, interventions, and outcomes in compliance with regulatory standards.
- Performed routine wound care and dressing changes on schedule.
- Remained calm during high-stress, critical situations, demonstrating sustained focus and problem-solving in real-time.
- Educated patients on disease management, self-care techniques, and wellness strategies to improve long-term health outcomes.
- Improved patient satisfaction ratings by delivering compassionate and personalized care.
- Implemented infection control measures that significantly reduced hospital-acquired infections.
- Utilized strong clinical judgment in prioritizing patient needs during high-stress situations, ensuring optimal outcomes.
- Collaborated with interdisciplinary teams for optimized patient treatment plans and outcomes.
- Updated patient charts regularly to keep records current and support accurate treatments.
- Promoted a safe and comfortable healing environment by addressing patient concerns promptly and professionally.
- Supported new nursing staff members, fostering teamwork and improving unit efficiency.
- Maintained up-to-date knowledge on emerging trends in nursing practice to enhance effectiveness in delivering quality care.
- Increased quality of care by participating in ongoing professional development opportunities such as workshops, conferences, and online courses.
- Provided emotional support to patients'' family members during critical incidents, strengthening overall trust in the healthcare team.
- Consistently adhered to strict safety guidelines while performing invasive procedures.
- Created an efficient shift handover process which improved continuity of care between nursing shifts.
- Streamlined communication between patients, families, and healthcare providers to ensure comprehensive understanding of care plans.
- Expedited discharge processes by coordinating with various departments for timely completion of required paperwork.
- Advised patients and caregivers of proper wound management, discharge plan objectives and safe medication use.
- Managed patients recovering from medical or surgical procedures.
- Communicated with healthcare team members to plan, implement and enhance treatment strategies.
- Educated family members and caregivers on patient care instructions.
- Evaluated patient histories, complaints, and current symptoms.
- Explained course of care to patients and caregivers in easy-to-understand terms.
- Observed and documented patient factors such as diets, physical activity levels, and behaviours to understand conditions and effectively modify treatment plans.
- Recorded details regarding therapies to keep patient charts updated.
- Implemented care plans for patient treatment after assessing physician medical regimens.
- Equipped patients with tools and knowledge needed for speedy and sustained recovery.
- Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
- Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
- Conducted ongoing monitoring and evaluations of behaviours and conditions.
Retail Assistant
Kmart
09.1987 - 12.1989
- Used POS system to process sales, returns and gift card activations.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Actively engaged customers to provide general assistance and information on store merchandise.
- Interacted with customers proactively, identifying needs and offering suitable product recommendations.
- Handled returns and exchanges professionally, adhering to company policies while prioritizing customer satisfaction.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customers.
- Boosted customer satisfaction by providing exceptional service and addressing inquiries efficiently.
- Demonstrated flexibility by adapting to various roles within the retail environment as needed.
- Processed transactions accurately, balancing cash registers at the end of each shift.
- Balanced and organized cash register by handling cash and counting change.
- Assisted customers with prompt and polite support.
- Provided exceptional support during peak hours by managing long queues and multitasking effectively under pressure.
- Resolved customer complaints professionally, maintaining a positive brand image.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Listened to customer needs and desires to identify and recommend optimal products.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Prioritized helping customers over completing other routine tasks in store.
- Developed strong rapport with customers and created positive impression of business.
- Monitored customers for signs of security concerns and escalated issues to management.
- Delivered energetic responses to customers by going above and beyond to serve needs.
Social Welfare Assistant
The Salvation Army
03.1987 - 09.1987
- Enhanced overall program effectiveness by conducting needs assessments and providing tailored support to clients.
- Supported families & individuals in crisis through active listening, empathetic communication, and helpful referrals to appropriate services.
- Maintained accurate records of client interactions
- Demonstrated cultural sensitivity while working with diverse client populations, fostering trust and rapport during interactions.
- Assisted in conducting needs assessments to identify key areas of service needs.
- Provided support to social service clients in navigating available resources.
- Developed and maintained accurate records of programs and services.
- Improved clients' coping with routine life activities such as food budgeting
Education
Building Design
Gordon Tafe
Geelong, VIC12.2006
Higher School Certificate
Geelong High School
Geelong, VIC12.1986
Skills
- Motivated self-starter, with good problem solving skills & teamwork collaboration
- Time Management, reliability, attention to detail & excellent communicator
- Professional, with active listening, decision making & time management skills
- Compassionate care & health promotion with excellent clinical documentation
- Empathy, Inclusion and emotional awareness & intelligence
- High level of autonomy & problem solving
- Design & Construction documentation with high level of AutoCAD & 3D modelling proficiency
- Building Code & Planning Zone competency
- Consultant and colleague facilitation & assistance
Timeline
Building Designer
Harbison Design Group
03.2006 - Current
Nurse (Division 2)
Barwon Health
01.1990 - 12.2016
Retail Assistant
Kmart
09.1987 - 12.1989
Social Welfare Assistant
The Salvation Army
03.1987 - 09.1987
Building Design
Gordon Tafe
Higher School Certificate
Geelong High School
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