HEIDI BOLEWSKI
Googong,NSW
Summary
Seasoned facilities team member with hands-on experience in cleaning, stocking and maintaining in Hotel/Airbnb/Domestic and Restaurant facilities. Takes pride maintaining tidy, clean and sanitized spaces for optimal safety, comfort and professionalism. Team-oriented, punctual and hardworking.
Brings strong problem-solving skills and proactive approach to new tasks. Known for adaptability, creativity, and results-oriented mindset. Committed to making meaningful contributions and advancing organizational goals. Known for reliability and adaptability, with swift capacity to learn and apply new skills.
Overview
2026
2026
years of professional experience
Work History
Store Service Assistant & Tailoring Administration
ADFA & RMC - Ventia
01.2022 - 12.2025
- Greeted and Listened to Defence Personelle needs and desires to identify and recommend optimal products.
- Prioritised & Delivered services to Clients locations within specific timeframes.
- Demonstrated a high level of initiative and creativity while tackling difficult tasks.
- Established and maintained professional relationships with members to increase trust and rapport.
- Remained calm and composed in tense situations involving angry or upset members.
- Used in-store system to locate inventory and place special orders for members.
- Delivered energetic responses to members in-store and by telephone, going above and beyond to serve needs writing up Tailoring work order slips and inputting into a computer system & cold calls.
- Worked very closely alongside Tailors particularly after Graduations adhering to guidelines of mass DryCleaning, pre-treating uniforms & deciding on what was & wasn't 'saviourable' for future Defence Graduations & Ceremonies.
- Monitored members for signs of security concerns and escalated issues to management.
Private Residential House & Airbnb Cleaner
Self-Employed
2020 - 2022
- Engaged with homeowners and Airbnb hosts to clarify needs and preferences for optimizing checklist development
- Properly cleaning and disinfecting kitchens, bathrooms, showers, toilets, fixtures, and appliances, following safety protocols for equipment and chemicals.
- Keen eye for detail in dusting & deep cleaning ceiling fans, lights, picture frames, décor, tables, chairs, gaming & home cinema area, & doors.
- Polished and cleaned glass doors, windows, mirrors, and other commonly used surfaces, ensuring professional appearance.
- Executed removal of rubbish and debris from premises. Performed vacuuming, mopping, and steam cleaning of floors to ensure hygiene.
- Conducted routine deep spring and vacation cleans alongside supplementary tasks, delivering outstanding outcomes by utilizing strategic time management and streamlined cleaning methods to fulfill deadlines.
- Notifying clients of relevant deterioration damage and potential safety hazards.
- Stocked soaps, toilet paper, and condiments consistently. Watered plants to sustain optimal growth conditions. Facilitated laundry processes to achieve cleanliness goals. Performed dog walking tasks to promote animal health. Delivered dependable home and pet sitting during client trips.
Assistant Store Manager/Relief Store Manager
Red Rooster
2002 - 2006
- Supervised and evaluated staff to help improve skills, achieve daily objectives, and attain advancement.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Analyzed customer feedback and implemented strategies to improve customer experience.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Cultivated and strengthened lasting client relationships using strong issue resolution & dynamic communication skills.
Cashier/Kitchen & Shift Supervisor
Red Rooster
1998 - 2002
- Addressed customer needs and made product recommendations to increase sales.
- Restocked and organized merchandise in front lanes.
- Worked with floor team and managers to meet wide range of customer needs.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
Salad Bar & Buffet Supervisor
Sizzler
1997 - 1998
- Set up and broke down buffet station at beginning and end of shift.
- Maintained compliance with company policies and procedures for food safety, sanitation, and quality.
- Coordinated kitchen activities with front-of-house staff for seamless and service.
Customer Service & Phone Operator
Pizza Hut
1997 - 1998
- Responded to customer inquiries with patience and positivity to establish excellent first impression.
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
Receptionist & Housekeeping
Grosvenor Holiday Apartments
1996 - 1997
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Kept reception area clean and neat to give visitors positive first impression.
- Provided clerical support to company employees by copying, faxing, and filing documents.
School Holidays Trail Tour Guide & Farm Yard Hand
Brumby Bobs Horse Ranch
1993 - 1996
- Developed engaging and informative scripts, guiding tour members through attractions.
- Conducted general clean up of entire yard and facilities to maintain safe working environment.
During Childhood Live-in Hotel Janitorial Services
Coral Towers
01.1985 - 01.1992
- Worked well in a team setting, providing support and guidance.
- Participated in team projects, demonstrating an ability to work collaboratively and effectively.
- Developed strong organizational and communication skills through coursework and volunteer activities.
- My parents had me very involved in their Holiday Apartment business, instilling looking after others needs, happiness and awareness from an early age, hanging out and helping the Grounds, Maintenance & Pool men and also the Cleaning ladies through the building. (38 rms)
Education
School -
Blackheath & Thornburgh Boarding College
Charters Towers, QLD12-1995
Skills
- Native/Bilingual English
- Attention to Detail
- Customer Service
- Physical Stamina
- Reliability, Flexible & Adaptable
- Housekeeping & Deep Cleaning
- Recycling and Waste Management
- Multitasking with Organization
- Sanitation Practices
- Health and Safety Compliance
- Professional Appearance
- Collaborative & Proactive
- Data confidentiality
- Workload management
- Mail distribution
Timeline
Store Service Assistant & Tailoring Administration
ADFA & RMC - Ventia
01.2022 - 12.2025
During Childhood Live-in Hotel Janitorial Services
Coral Towers
01.1985 - 01.1992
Private Residential House & Airbnb Cleaner
Self-Employed
2020 - 2022
Assistant Store Manager/Relief Store Manager
Red Rooster
2002 - 2006
Cashier/Kitchen & Shift Supervisor
Red Rooster
1998 - 2002
Salad Bar & Buffet Supervisor
Sizzler
1997 - 1998
Customer Service & Phone Operator
Pizza Hut
1997 - 1998
Receptionist & Housekeeping
Grosvenor Holiday Apartments
1996 - 1997
School Holidays Trail Tour Guide & Farm Yard Hand
Brumby Bobs Horse Ranch
1993 - 1996
School -
Blackheath & Thornburgh Boarding College