Heidi Corrick

Strategic Planning and Execution: Develop and implement regional business strategies aligned with overall company objectives. Identify growth opportunities, market trends, and potential threats within the region.

Business Development: Generate new business opportunities through market analysis, prospecting, and networking. Build and maintain strong relationships with key stakeholders, including clients, partners, and local authorities. Lead negotiations and contract discussions to secure new business.

Market Analysis and Reporting: Conduct in-depth market research to understand regional dynamics, customer needs, and the competitive landscape. Provide regular reports and updates to senior management on regional performance, challenges, and opportunities.

Customer Relationship Management: Ensure high levels of customer satisfaction by addressing issues promptly and effectively. Develop and implement strategies to enhance customer engagement and loyalty.

Oversaw client's account inception, focusing on managing relationships, coordinating novated leasing program launch, and facilitating smooth handoff to Relationship Management team.

Client Relationship Management: Develop and maintain strong, multi-tiered relationships with key external stakeholders. Ensure the successful launch and rollout of the novated leasing program.
Cross-Departmental Collaboration: Work closely with Business Development, Education & Awareness, Relationship Management, and Novated Client business units to ensure a unified approach.
Client Needs and Contractual Obligations: Understand and uphold the client's needs and contractual obligations. Identify and resolve any concerns or issues proactively.
Onboarding and Implementation: Adhere to the onboarding and implementation processes, ensuring all requirements and responsibilities are met.
CRM and Meeting Management: Maintain and update client information in Dynamics.
Schedule and conduct regular meetings with clients, as agreed.
Seamless Handover: Ensure a smooth transition of the client to the Relationship Management team at the one-year anniversary of the program's commencement.
Product Cross-Selling: Identify and leverage cross-sell opportunities to benefit the wider Business Development team.

Transitioned from Relationship Manager to Business Development Manager in early 2019, focusing on the Queensland and Northern Territory market while assisting a colleague in New South Wales.

Achieving Sales Targets: Take ownership of individual sales targets to contribute to profitable new business acquisition.

Sales Strategy Development: Develop and implement a sales strategy for the Queensland and Northern Territory markets. Collaborate with the broader Sales Team to attract new prospective clients, with progress and results presented biannually.

Prospect Interaction and Proposal Management: Engage with prospects, prepare and present proposals, and manage negotiations and facilitation of service agreements.

CRM Management: Maintain a targeted prospect list in Microsoft CRM. Ensure all active opportunities are up to date, with accurate reporting on the Sales stage.

Onboarding and Handover: Oversee the timely onboarding process for new clients, ensuring a smooth handover to the relevant Relationship team.

Third-Party Relationships: Develop and maintain relationships with third-party lenders, such as CBA, to support business objectives.

Managed the contractual relationship with Procurement, departmental and agency contacts within Queensland Government as nlc Client Relationship Manager during the inception of a new government arrangement for Salary Packaging Novated Leasing Services (SOA QGP0026-16).

Portfolio Management and Risk Reduction: Take contractual responsibility for a designated portfolio of clients, ensuring their needs and expectations are met. Monitor and manage risks to ensure compliance with Queensland Government Standard Offering Arrangements and other Service Level Agreements (SLAs) with corporate clients, including KPIs.

Market Expertise and Relationship Building: Maintain a comprehensive understanding of the Queensland market, including industry trends, competitor activities, opportunities, and threats. Develop and maintain strong, balanced relationships with key decision-makers, ensuring they are well-informed about how nlc services can benefit their business.

Issue Resolution and Process Improvement: Ensure client issues are accurately understood, referred to the appropriate service owner within nlc, and resolved promptly to minimize risk. Work with internal teams to identify and address trends in customer complaints, recommending improvements to systems and processes as needed.

Documentation and Reporting: Keep detailed records of account reviews and maintain the Client Relationship Management (CRM) system with updated information. Present portfolio performance results at monthly team meetings to provide insights and updates.

Business Development and Lead Generation: Foster novated leads and drive sales through regular employee communication and education programs. Identify and pursue opportunities to expand nlc’s services within your client portfolio, including both consumer and corporate products.

Specialized in RemServ's Queensland Government relationship and portfolio, the largest salary packaging contract in Australia. Built key stakeholder relationships to drive revenue outcomes by identifying mutually beneficial opportunities.

As Customer Education Manager, autonomously delivered quality workplace presentations and face-to-face service to drive leads and sales. Developed/maintained a pipeline of Human Resource/Employer contacts, planned/scheduled field activities, delivered workshops/presentations, and generated leads/sales in North Queensland.