Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic
Heidi Czudek

Heidi Czudek

Nairne,SA

Summary

I am a dedicated individual with a strong passion for nurturing and engaging with young children. Twelve years of customer service experience at the Lobethal Bakery has fostered strengths in communication skills, relationship building and team work. While I have little experience in education, I do recognise the value of positive relationships with colleagues, students and parents. I will strive to create a safe classroom environment where every student feels valued, respected and encouraged.

Overview

12
12
years of professional experience
1
1
Certification

Work History

Sales Assistant/Barista

Lobethal Bakery
Lobethal, SA
01.2013 - Current
  • Provided customer service by answering questions, resolving problems, and responding to complaints in a timely manner.
  • Performed cashier duties such as scanning items, processing payments, and issuing receipts or change due.
  • Provided excellent customer service to clients in person and over the phone.
  • Managed daily sales floor operations, ensuring optimal customer service and satisfaction.
  • Built and maintained relationships with peers and upper management to drive team success.
  • Handled customer complaints and issues, resolving them efficiently to maintain positive relationships.

Student Support Officer/School Receptionist

Mount Torrens Christian School
Mount Torrens, SA
02.2022 - 12.2023
  • Provided administration and classroom support.
  • Delivered the curriculum to students individually or in small groups.
  • Helped in the organisation and running of special school events.
  • Supported students with disabilities or additional needs.
  • Organised meetings and events for staff, students and parents in collaboration with other members of the administration team.
  • Responded promptly to emails from staff, students, parents or external contacts regarding queries or requests for information.
  • Answered incoming calls and responded to inquiries from staff, students, parents and external agencies in a professional manner.
  • Managed records associated with student admissions, transfers, withdrawals and absences.
  • Coordinated timetabling arrangements including class allocations and room bookings.
  • Updated online resources related to school administration activities including websites or social media accounts.
  • Monitored, tracked and recorded student attendance data to ensure compliance with school policies.
  • Provided support to teaching staff in relation to administrative tasks such as ordering supplies or preparing documents for meetings.
  • Prepared agendas for meetings and took minutes during sessions.
  • Pleasantly welcomed visitors, answered phone calls, and maintained front reception desk.

Education

Bachelor of Education - Primary

Curtin University
Perth, WA
07-2025

SACE Stage 2 -

Mount Torrens Christian School
Mount Torrens, SA
12-2020

Skills

  • Effective communication
  • Team collaboration
  • Customer service
  • Event coordination
  • Administrative support
  • Sales expertise
  • Relationship building
  • Time management
  • Problem solving
  • Organisation
  • Adaptability and flexibility
  • Reliability and responsibility
  • Safety and cleanliness standards

Certification

  • Working with Children Check (completed 2025)
  • South Australian Responding to Abuse and Neglect (RAN) (completed 2025)
  • First Aid Training: St Johns (completed 2023)

Timeline

Student Support Officer/School Receptionist

Mount Torrens Christian School
02.2022 - 12.2023

Sales Assistant/Barista

Lobethal Bakery
01.2013 - Current

Bachelor of Education - Primary

Curtin University

SACE Stage 2 -

Mount Torrens Christian School

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Heidi Czudek