Heidi Davis
Cranbourne East
Summary
Dynamic crew member with a proven track record in delivering exceptional customer service. Skilled in problem-solving and multitasking, enhancing workflow efficiency while improving customer satisfaction.
Overview
4
4
years of professional experience
Work History
Crew Member
McDonald's
Leongatha, VIC
10.2021 - Current
- Worked front counter, drive-thru and other areas
- Delivered exceptional customer service in fast-paced environment.
- Operated cafe equipment and maintained cleanliness standards.
- Collaborated with team to ensure efficient order preparation and fulfillment.
- Assisted in resolving customer complaints with professionalism and empathy.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Collaborated with team members to complete orders.
- Cleaned and maintained all areas of restaurant to promote clean image.
- Became familiar with products to answer questions and make suggestions.
- Operated cash register to ring up final bill and process various forms of payment.
- Achieved recognition for exceptional customer service, highlighting importance of customer interactions.
Education
Marketing
RMIT University
Melbourne, VIC2029
High School Diploma -
Leongatha Secondary College
Leongatha10-2024
Skills
- Customer service
- Teamwork and collaboration
- Multitasking and organization
- Time management
- Problem-solving
- Clear communication
- Cash handling
- Cleaning
- Attention to detail
- Customer engagement
- Interactive communication skills
- Flexible schedule
Timeline
Crew Member
McDonald's
10.2021 - Current
Marketing
RMIT University
High School Diploma -
Leongatha Secondary College