Heidi Dayman
Albany,WA
Summary
Self-motivated professional with strong customer service skills and ability to perform under pressure. Demonstrated dependability and trustworthiness while managing multiple tasks with a calm presence. Seeking to re-enter workforce after focusing on family commitments and eager to connect with new people.
Overview
3
3
years of post-secondary education
7
7
years of professional experience
Work History
Customer Service Assistant
North Road IGA/Coles
Albany
01.2001 - 01.2005
- Provided customer service by addressing inquiries and resolving issues, enhancing customer satisfaction.
- Point of sale
- Money handling
- Stock ordering
- Conducted staff training sessions, improving employee skills and performance for better service delivery.
- Created employee rosters, ensuring adequate staffing levels to meet customer demand.
Customer Service Cashier
Video Easy
Albany , Wa
01.1998 - 01.2000
- Managed cash transactions accurately during shifts.
- Processed returns and rentals of DVDs for customers.
- Ensured cleanliness and organization of store environment to enhance customer experience.
- Executed opening and closing procedures to ensure smooth daily operations.
- Assisted and served customers in-store to address inquiries and enhance satisfaction.
- Operated cash register efficiently for customer transactions.
- Processed customer transactions at the point of sale.
- Keeping store tidy
- Returning/releasing dvds
Customer Service Cashier
McDonalds
Albany, Wa
01.1998 - 01.2000
- Processed customer transactions efficiently at the point of sale.
- Cleaned store regularly to maintain a welcoming environment for customers.
- Handled cash and credit transactions accurately during sales.
- Operated the cash till efficiently during customer transactions.
- Money handling
- Till work
- Cleaning of store
Waitress
Rookleys
01.1998 - 09.1998
- Barrister Work
- Prepared food items according to restaurant recipes and standards, ensuring consistent quality and presentation.
- Cleaned tables promptly after customers left to maintain a tidy dining area.
- Handled cash register transactions accurately during busy service hours, contributing to smooth service and customer satisfaction.
- Refilled stock items regularly to ensure availability for customers.
- Opened and closed the frontend area to ensure readiness for service.
- Resolved customer complaints professionally, enhancing overall dining experience and customer loyalty.
- Opening/closing of frontend
- Customer complaints
Education
No Degree - Everything
NASHS
Albany , Wa 02.1996 - 01.1999
Skills
- Excellent customer service
- Customer service excellence
- Inquiry resolution
- Complaint handling
- Complaint resolution
- Cash management
- POS operations
- Payment processing
- Transaction management
- Refund processing
- Store management
- Customer relationship management
- Customer engagement
- Sales management
- Employee development
- Staff onboarding
- Employee coaching
- Conflict management
- Conflict mediation
- Proactive communication
- Communication skills
- Verbal communication
- Flexibility
- Time management
- Excellent time management
- Work prioritization
- Attention to detail
- Highly organized
- Teamwork skills
- Information management
- Service marketing
- Problem solving
- Transaction documentation
- Policy adherence
- Teamwork skills
- Transaction documentation
Hobbies and Interests
- Spending time with family
- Walking
- Riding
- Fishing
- Four-wheel driving
- Photography
- Exploring
- Music
- Animals
- Beaches
- Love learning new things
Personal Information
Date of Birth: 03/21/84
Timeline
Customer Service Assistant
North Road IGA/Coles
01.2001 - 01.2005
Customer Service Cashier
Video Easy
01.1998 - 01.2000
Customer Service Cashier
McDonalds
01.1998 - 01.2000
Waitress
Rookleys
01.1998 - 09.1998
No Degree - Everything
NASHS
02.1996 - 01.1999