Heidi Dempster
Mackay,QLD
Summary
Dynamic retail professional with extensive experience at Woolworths Supermarket, excelling in customer service and team collaboration. Proven ability to enhance customer engagement and resolve complaints effectively. Skilled in inventory management and sales floor organisation, consistently contributing to operational success and a positive shopping environment. Reliable and responsible, with a flexible schedule.
Overview
23
23
years of professional experience
Work History
Retail Assistant
Coles Supermarket
05.2025 - Current
- Assisted customers with product selections, enhancing overall shopping experience.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Educated customers on product features and benefits, leading to informed purchase decisions.
- Maintained cleanliness and organisation of sales floor, ensuring appealing presentation of merchandise.
- Enhanced store appearance through diligent merchandising and regular upkeep of displays.
- Replenished sales floor merchandise and organized shelves, racks, and bins for optimal appearance.
- Processed transactions accurately using point-of-sale system, promoting efficient check-out experiences.
- Wrapped, boxed and weighed bakery department products.
- Assisted in training new employees, contributing to the development of a knowledgeable workforce.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Efficiently performed stocktaking tasks resulting in accurate inventory counts assisting the store''s overall operational success.
Retail Assistant Manager
Woolworths Supermarket
11.2019 - 05.2025
- Collaborated with team members to achieve daily operational goals and maintain high service standards.
- Trained new staff on customer service protocols and operational procedures for consistency in performance.
- Implemented inventory management practices to reduce stock discrepancies and improve replenishment processes.
- Assisted with hiring, training and mentoring new staff members.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
- Fostered a positive work environment, promoting teamwork and open communication among staff members.
- Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
- Managed staff performance through regular feedback and structured training programs.
- Improved staffing during busy periods by creating employee schedules.
- Contributed to a welcoming atmosphere through courteous interactions with both customers and fellow staff members.
- Used in-store system to locate inventory and place special orders for customers.
- Addressed customer complaints professionally, resolving issues promptly to retain loyalty and satisfaction.
- Engaged in friendly conversation with customer to better uncover individual needs.
- Developed strong rapport with customers and created positive impression of business.
- Monitored compliance with health and safety regulations, maintaining a secure shopping environment for customers and employees.
- Excellent communication skills, both verbal and written.
Storeperson
Mullings Fasteners
01.2005 - 03.2006
- Picked stock according to order sheets and prepared for transport.
- Restocked shelves and helped customers locate desired items.
- Received and checked incoming goods for damage and discrepancies with paperwork.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Sorted and delivered materials to different work areas and staff.
Delicatessen Assistant
Woolworths Group
09.2002 - 01.2005
- Assisted in maintaining cleanliness and organization of delicatessen displays.
- Provided exceptional customer service, guiding patrons in product selection.
- Operated slicing equipment to prepare deli meats and cheeses efficiently.
- Developed product knowledge to enhance customer engagement and satisfaction.
- Opened new inventory and rotated stock by dates to maintain freshness.
- Listened carefully to customer instructions and prepared orders according to those preferences.
Education
Mackay North State High School
Mackay, QLDPioneer State High School
Mackay, QLD11-2004
Skills
- Customer service
- Customer assistance
- Patience and empathy
- Time management capabilities
- Flexible schedule availability
- Sales floor organisation
- Team cooperation
- Strong communication and interpersonal skills
- Complaint handling
- Upselling strategies
- Customer engagement
- Reliable and responsible
Accomplishments
- Woolworths- Customer service excellence award 2023
- Woolworths - Team member of the month award 2024 and 2025
- Woolworths - Nominee for Team Member of the year award 2024
Timeline
Retail Assistant
Coles Supermarket
05.2025 - Current
Retail Assistant Manager
Woolworths Supermarket
11.2019 - 05.2025
Storeperson
Mullings Fasteners
01.2005 - 03.2006
Delicatessen Assistant
Woolworths Group
09.2002 - 01.2005
Mackay North State High School
Pioneer State High School
References
Ms. Tamara Rettke
Department Manager
Woolworths Mackay
Ph: 0438 858 710
Ms. Michelle Dyt
Department Manager
Woolworths Mackay
Ph: 0437 734 433
Mrs. Colleen King
Colleague
Woolworths Mackay
Ph: 0428 627 944