Heidi De Villiers
East Gosford,NSW
Summary
Well-qualified Beauty therapist familiar with skills and abilities needed to succeed. Possessing strengths in task prioritization and customer service. Ready to leverage training and experience to take on new professional challenges. My passion is all things skin care health and wellbeing . My philosophy is to become the best version of ourselves which i apply to my work ethic encourage clients the same and design treatments to satisfy their needs and concerns and bring out the best versions of themselves. I work well in a team, have managed salons and trained therapist i think its important to learn from each other and encourage one another.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Senior Beauty Therapist
Nerinas Face & Body
2023.05 - Current
- Processed payments, entering sales in register for prompt customer service.
- Trained new staff in product knowledge and customer service protocols.
- Identified skin and hair needs of customers to provide assistance in choosing best products.
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
- Helped customers feel relaxed and comfortable through conversation and personal reputability.
- Helped clients achieve desired looks for daily wear and special events by designing makeup strategies for each scenario.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Provided pre- and post-service consultations to accurately assess clients' needs.
- Increased revenue through effective customer service and inventory management.
- Answered phone calls and emails to schedule client appointments.
- Demonstrated thorough knowledge of all salon products and services.
Business Owner & Operator
Retreat Beauty Salon
2015.02 - 2021.03
- Organized and attended trade shows and special events to showcase products, network with other businesses and attract new customers.
- Introduced new methods, practices, and systems to reduce turnaround time.
Beauty Therapist
Nerinas Bellezza
2006.02 - 2012.05
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal repeatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
- Promoted additional products and services to increase sales numbers and revenue with diverse selection.
- Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
- Handled stocking and cleaning of both therapeutic workspaces and front office.
Beauty Therapist
Escape Skin Body Beauty
2005.06 - 2006.01
- Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
- Helped customers feel relaxed and comfortable through conversation and personal repeatability.
- Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
- Scheduled customer appointments and rearranged individual time slots to meet demand.
Education
High School Diploma -
M Technology High School
Sydney, NSW12.1996
Skills
- Salon Policies and Procedures
- Skin analysis
- Sales proficiency
- Facials and Chemical Treatments
- Relationship Building and Management
- Manicures and Pedicures
- Facials and Chemical Treatments
- Relationship Building and Management
- Salon Policies and Procedures
- Manicures and Pedicures
- Lash and eyebrow maintenance
- Relationship Building and Management
- Salon Policies and Procedures
- Manicures and Pedicures
Certification
- [Area of certification], [Company Name] - [Timeframe]
- Apprenticeship
- 3 years
- Licensed
- Angel face
- Just beautiful completed my apprenticeship
In my free time i love walking the gym sound bowl healing watching my kids do sports and family .
- I also love the beach bike rides meditation friends and family.
Timeline
Senior Beauty Therapist
Nerinas Face & Body
2023.05 - Current
Business Owner & Operator
Retreat Beauty Salon
2015.02 - 2021.03
Beauty Therapist
Nerinas Bellezza
2006.02 - 2012.05
Beauty Therapist
Escape Skin Body Beauty
2005.06 - 2006.01
High School Diploma -
M Technology High School
- [Area of certification], [Company Name] - [Timeframe]
- Apprenticeship
- 3 years
- Licensed
- Angel face
- Just beautiful completed my apprenticeship
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