Heidi Drummond

Contract Consulting Capacity

• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
• Implemented systems and procedures to increase sales.
• Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy. Coached and mentored.
• Resolved problems with customers to maintain relationships and increase return customer base.

Self Employed - All tasks associated with running small business

• Supervised day-to-day operations of small business.
• Supervised operations staff and kept employees compliant with company policies and procedures.
• Developed systems and procedures to improve operational quality and team efficiency.
• Led hiring, onboarding and training of new hires to fulfill business requirements.
• Developed and maintained relationships with external vendors and suppliers.
• Increased profit by streamlining operations.
• Exceeded sales quotas and increased profitability through effective sales strategy and business planning.

• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Performed gap analysis to identify areas of improvement.
• Generated ad-hoc reports to evaluate specific business requirements.
• Provided technical support for troubleshooting analytics and reporting issues.

Contract Role - worked on projects at News Limited.

• Performed gap analysis to identify areas of improvement.
• Collaborated with stakeholders to define project objectives and criteria.
• Interacted with internal customers to understand business needs and translate into requirements and project scope.
• Conducted interviews with key business users to collect information on business processes and user requirements.

• Managed network and system performance, conducting troubleshooting, and maintenance.
• Conferred with executives to advise and plan for short-term and long-term IT system upgrade needs.
• Interacted and negotiated with vendors, outsourcers and contractors to secure products and services.
• Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
• Communicated with executive team to maximise development efficiencies and resolve technology issues.
• Coordinated technical training and personal development classes for staff members.

• Updated training coursework and requirements according to group and technology changes.
• Compiled IT training and assessment resources based on understanding of technical processes and skills-development needs.
• Provided coaching and mentoring to employees.