Heidi Freier
Summary
As a successful business owner of The Picnic Portal, I have improved customer satisfaction and increased online sales through innovative marketing strategies and exceptional customer service. I am skilled in building relationships and paying attention to detail. I have successfully implemented time management practices to significantly improve operational efficiency and service quality without compromising work standards. While being a business owner, this work is part-time as my main passion lies in retraining as an Early Childhood Educator. This has led me in a new direction, and I am eager to learn and improve myself.
Overview
5
5
years of professional experience
Work History
Business Owner
The Picnic Portal
11.2020 - Current
- Established strong customer relationships through excellent communication and attentive service.
- Strengthened company reputation by consistently meeting or exceeding customer expectations in terms of quality products/services offered.
- Prepared bank deposits and handled business sales, returns, and transaction reports.
- Consulted with customers to assess needs and propose optimal solutions.
- Boosted online sales by implementing effective marketing strategies and optimizing website content.
- Created engaging social media content to increase brand awareness and attract new customers.
- Implemented effective time management practices that allowed timely completion of tasks without compromising work quality.
Educator
Kingscliff Mini School
01.2019 - Current
- Built relationships and communicated with parents to provide best learning environment for children.
- Collaborated with colleagues to develop and revise curriculum, enhancing learning experience.
- Established strong relationships with parents through regular communication, fostering a supportive network for student success.
- Implemented classroom management techniques that fostered a positive and inclusive learning environment for all students.
Receptionist at Physiotherapist
Kingscliff Beach Physiotherapy
01.2019 - 09.2022
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.
- Improved appointment scheduling system, reducing wait times and increasing client satisfaction.
Education
Diploma - Diploma of Early Childhood Education And Care
Kool Kids Training College Pty Ltd
01.2024
Skills
- Customer Service
- Customer Relations
- Attention to Detail
- Driven and Determined
- Relationship Building
- Team Collaboration and Leadership
Hobbies
- Pilates
- Surfing
- Pottery
- Spending time with my family and enjoying beach activities with them
Timeline
Business Owner
The Picnic Portal
11.2020 - Current
Educator
Kingscliff Mini School
01.2019 - Current
Receptionist at Physiotherapist
Kingscliff Beach Physiotherapy
01.2019 - 09.2022
Diploma - Diploma of Early Childhood Education And Care
Kool Kids Training College Pty Ltd
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