Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heidi Germon

Ballarat,VIC

Summary

Dynamic and compassionate professional with a proven track record at Buddiescan, adept in disability awareness and problem-solving. Excelled in enhancing client quality of life and operational efficiency, evidenced by a significant increase in client satisfaction. Skilled in both personal care and strategic business management, fostering growth and positive change.

Overview

9
9
years of professional experience
1
1
Certification

Work History

Disability Support Worker

Buddiescan
09.2019 - Current
  • Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
  • Enhanced quality of life for clients with physical and intellectual disabilities through compassionate care and assistance.
  • Drove clients safely to social activities and appointments.
  • Developed strong interpersonal relationships with clients, earning their trust and respect through consistent empathy and understanding.
  • Supported clients in maintaining a clean living space by assisting with household tasks such as laundry, meal preparation, and general tidying.
  • Maintained safety with tidy, clean, and hazard-free home environments.
  • Kept detailed daily logs with care actions, patient behaviors, and incidents.
  • Delivered exceptional personal care services, including bathing, dressing, grooming, and feeding assistance.
  • Prepared nutritious meals to meet individual dietary needs for clients.
  • Provided high level of physical support by lifting, adjusting, and moving clients.
  • Cleaned house, ran errands, managed laundry, and completed weekly grocery shopping.
  • Provided emotional support to clients during challenging times, fostering resilience and coping skills.
  • Communicated regularly with family members about client progress, addressing any concerns or questions promptly.

Depot Supervisor

Star Track Express
12.2017 - 09.2019
  • Coached, developed and trained current team members to reach business metrics.
  • Initiated new program tracking and compliance with existing SOPs.
  • Promoted a culture of continuous improvement by encouraging staff feedback on current practices and potential improvements.
  • Maintained a safe working environment by enforcing safety regulations and conducting regular inspections of equipment and facilities.
  • Managed a team of warehouse personnel, providing guidance and support to ensure smooth daily operations.
  • Improved customer satisfaction ratings through proactive communication regarding shipment updates or delays.
  • Resolved conflicts between team members diplomatically, fostering a positive work environment conducive to collaboration and productivity.
  • Ensured timely delivery of goods by coordinating transportation schedules and monitoring driver performance.
  • Oversaw routine maintenance of vehicles, machinery, and equipment to prevent breakdowns and extend service life.
  • Optimized depot layout for maximum efficiency, enabling faster processing of incoming shipments and outgoing deliveries.
  • Managed staff hiring, training and supervision.
  • Located and resolved problems with team production and performance to maintain consistent quality levels.
  • Kept accurate and detailed records of personnel progress and productivity.
  • Reviewed documentation such as invoices and shipping paperwork for accuracy and compliance.
  • Oversaw loading and unloading of packages in warehouse.
  • Created and implemented strategies for improving operational efficiency and accuracy.

Owner of a Restaurant

Sole Trader
11.2015 - 12.2017
  • Managed day-to-day business operations.
  • Developed and maintained strong relationships with clients, resulting in repeat business and referrals.
  • Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
  • Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
  • Managed financial aspects of the business, including budgeting, financial reporting, and tax preparation.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
  • Trained and motivated employees to perform daily business functions.
  • Implemented marketing strategies to increase brand awareness and attract new customers.
  • Negotiated contracts with suppliers for better pricing and terms, reducing overall costs for the business.
  • Achieved financial growth with strategic planning, cost control measures, and targeted marketing efforts.
  • Enhanced operational efficiency and productivity by managing budgets, accounts, and costs.
  • Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
  • Ensured regulatory compliance by staying abreast of industry-related changes and implementing necessary policies or procedures as needed.
  • Mentored staff members on best practices in customer service and sales techniques, leading to increased performance levels.
  • Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
  • Improved team productivity by introducing innovative project management tools and techniques.
  • Managed purchasing, sales, marketing and customer account operations efficiently.
  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Assisted in recruiting, hiring and training of team members.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Recruited, hired, and trained initial personnel, working to establish key internal functions and outline scope of positions for new organization.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
  • Monitored daily cash discrepancies, inventory shrinkage and drive-off.

Education

Personal Trainer in Fitness - Personal Trainer

University of Ballarat
Ballarat, VIC

Aged Care. - Aged Care Certificate 4

Maryborough High School
Maryborough, VIC
10-2019

Skills

  • Daily living assistance
  • Problem-solving
  • Housekeeping and meal preparation
  • Personal care
  • Independent living support
  • Disability awareness
  • Client confidentiality
  • Incident reports
  • Documentation and reporting
  • Disability services
  • Mobility support
  • Meal planning
  • Health and safety
  • Daily living requirements
  • Household chores
  • Creative thinking
  • Risk assessments
  • Transportation assistance
  • Personal growth support
  • Client transportation
  • Elderly care
  • Feeding assistance
  • Medication organization
  • Grooming support
  • Housekeeping skills
  • Nursing home care assistance
  • First aid and CPR
  • Medication schedules
  • Health meals and snacks

Certification

  • Food Handler Certification (FHC) - State or County Health Departments.
  • First Aid Certification - American Red Cross or St John Ambulance.
  • [State] Driver's License
  • First Aid Certification
  • ServSafe Food Handler's Certification

Timeline

Disability Support Worker

Buddiescan
09.2019 - Current

Depot Supervisor

Star Track Express
12.2017 - 09.2019

Owner of a Restaurant

Sole Trader
11.2015 - 12.2017

Personal Trainer in Fitness - Personal Trainer

University of Ballarat

Aged Care. - Aged Care Certificate 4

Maryborough High School

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Heidi Germon