Summary
Overview
Work History
Education
Skills
Certification
Timeline
Hi, I’m

Heidi Gerritsen

Baldivis,WA
Heidi Gerritsen

Summary

At Crown Casino Perth, I excelled as a Casino Croupier for 16 years leveraging strong mathematical skills and exceptional customer service to enhance gaming experiences.

My ability to perform quick mental calculations and maintain composure under pressure led to improved efficiency and guest satisfaction. I played a key role in team training, contributing to a culture of integrity and outstanding service.

Overview

16
years of professional experience
1
Certification

Work History

Crown Casino Perth

Casino Croupier
03.2008 - Current

Job overview

  • Demonstrated strong multitasking abilities by simultaneously managing multiple games while ensuring compliance with casino policies.
  • Participated in regular professional development trainings to stay current on industry trends and improve job performance.
  • Contributed to the casino''s reputation for exceptional service by consistently receiving positive feedback from guests and management.
  • Demonstrated flexibility by adapting to changes in scheduling or game assignments as required by casino operations.
  • Developed rapport with regular patrons, fostering loyalty through personalized interactions and recognition of preferences.
  • Improved teamwork and communication among fellow croupiers through active participation in team meetings and activities.
  • Assisted in staff training for improved guest interactions and knowledge of casino policies.
  • Promoted responsible gambling practices through ongoing communication with guests regarding their play habits and limits.
  • Increased efficiency by accurately managing bets, distributing winnings, and collecting losses within the allotted time frame.
  • Sustained a clean and organized work environment, adhering to established cleanliness standards for the gaming floor.
  • Maintained game integrity through vigilant observation of players and adherence to gaming regulations and procedures.
  • Collaborated with security personnel to identify potential threats or instances of cheating at gaming tables.
  • Facilitated a welcoming environment for novice players, providing clear explanations of game rules and betting procedures.
  • Addressed guest concerns promptly, resolving issues efficiently while maintaining a courteous demeanor throughout interactions.
  • Ensured accurate record keeping by meticulously tracking all buy-ins, wins, losses, and other relevant transactions.
  • Supported fellow croupiers in handling large groups or complex situations, resulting in seamless gameplay transitions.
  • Contributed to the overall success of the casino by consistently delivering high-quality gaming experiences for guests.
  • Enhanced customer experience by providing exceptional service during table games and maintaining a friendly atmosphere.
  • Maximized player satisfaction with timely resolution of disputes and clarification on game rules.
  • Assisted management in implementing marketing initiatives that successfully attracted new clientele to the casino floor.
  • Collected and distributed losing and winning bets by calculating odds and payouts.
  • Dealt and conducted Type games by shuffling and distributing cards while giving players prompts to play.
  • Monitored game table for signs of cheating or other criminal activities by observing body language and behaviors of gamblers.
  • Explained rules, variations and betting structures of games such as Type, Type and Type.
  • Maintained personable and professional demeanor when dealing with ill-mannered or dishonest casino-goers.
  • Maintained fast game pace by handling chips, cards, money, and gaming equipment efficiently.
  • Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
  • Prepared players to join games by explaining rules and exchanging money for chips.
  • Welcomed customers and established immediate rapport to encourage gameplay.
  • Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
  • Dealt cards and compared hands to determine winners of games such as blackjack.
  • Applied standard or special rules to games based on pre-agreed game rules.
  • Controlled equipment such as roulette wheels to run games.
  • Trained new dealers in rules and operation of different games.
  • Maintained rules for games and identified instances of cheating, notifying security team.
  • Complemented player numbers to reach minimum levels for play of different games.
  • Received and documented patrons' wagers prior to beginning games.
  • Worked with dealer team to run larger games such as craps and baccarat.

Education

Safety Bay Senior High School
Safety Bay, WA

Year 11

University Overview

Skills

  • Strong mathematical skills
  • Patience and composure
  • Team player attitude
  • Effective Multitasking
  • Integrity and Honesty
  • Detail-oriented mindset
  • Reliable and punctual
  • Exceptional customer service
  • Outstanding interpersonal skills
  • In-depth game knowledge
  • Solid Decision Making
  • Good personal grooming
  • High Level of Concentration
  • Positive attitude under pressure
  • Efficient money handling
  • Understanding gaming regulations
  • Quick mental calculations
  • Excellent customer service
  • Cash handling expertise
  • Hand-Eye Coordination
  • Stress Tolerance
  • Perceptiveness
  • Logical reasoning
  • Calculating payouts
  • Guest service
  • Dealer training
  • Table game rules
  • Loss and winning computations
  • Gaming commission regulations
  • Wager management
  • Fraud Detection
  • Currency Exchange
  • Conflict Mediation

Certification

Certificate 111 in Hospitality

Timeline

Casino Croupier
Crown Casino Perth
03.2008 - Current
Safety Bay Senior High School
Year 11

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Heidi Gerritsen