Heidi Hernandez

Motivated all-rounder seeking full-time or part-time opportunities in an energetic team! A Hardworking and flexible team player with many years of experience in a well-rounded variety of roles including hospitality, retail, and health. Friendly candidate with a passion for providing excellent customer service and facilitating guest satisfaction. Organized and dependable with proven success at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Team Management

• 6 months front of house team supervisor experience coordinating a team of 6 servers.
• Payroll and rota management
• Cash handling
• Stock checks and management
• Training new team members

Front of House Food Service

• Running sections and working as a team in busy restaurants
• Greeting guests and providing an enjoyable dining experience
• Maintaining a clean and safe working environment for staff and guests
• Promoting and upselling specials

Food Safety

• Increased workplace safety by reporting potential hazards to supervisor
• Adhered to company safety regulations and food hygiene policy

Beverage Preparation

• Barista and hot drink preparation
• Alcoholic beverage preparation including wines, cocktails and tapped beers, ales and stouts.
• Following RSA guidance (certified)

Sales and Customer Service

• Providing a bespoke shopping experience for customers in an independent jewellery shop

Events Management

• Involved in the smooth running of a busy food truck at music festivals and sporting events

• Driving License
• Blue Card
• Police Check
• RSA Certificate