Heidi Jones
Erskine,WA
Summary
Senior Dermal Therapist experienced in treatment planning and patient rapport building. Enhanced patient care through effective documentation and ethical practices, leading to improved therapy outcomes. Managed a clinic, demonstrating strong business acumen while balancing team performance with customer service and operational goals.
Overview
1
1
Certification
12
12
years of professional experience
Work History
Manager Silk
Westfarmers
Whitfords, WA
03.2026 - Current
- Managed day-to-day clinic operations, ensuring efficient scheduling, workflow and high standards of client service.
- Oversaw client consultations, treatment planning and service delivery to ensure personalised, professional care.
- Led and supported team members through guidance, mentoring, training and performance support.
- Coordinated team responsibilities and appointments to maximize clinic efficiency and client experience.
- Maintained high standards of clinical hygiene, infection control, documentation and workplace procedures.
- Managed clinic stock, supplies and ordering to support smooth daily operations.
- Handled client enquiries, feedback and concerns to strengthen client relationships and enhance retention.
- Supported sales, promotions and business development initiatives to drive clinic performance and growth.
Clinic Manager Clear Skin Clinic
Westfarmers
Fremantle, WA
02.2026 - 04.2026
- Managed day-to-day clinic operations, ensuring efficient scheduling, workflow and high standards of client service.
- Oversaw client consultations, treatment planning and service delivery to ensure personalised, professional care.
- Handled client enquiries, feedback and concerns, strengthening client relationships and promoting retention.
- Coordinated team responsibilities and appointments to maximize clinic efficiency and client experience.
- Led and mentored team members through training and performance support, fostering professional development and team cohesion.
- Maintained high standards of clinical hygiene, infection control, documentation and workplace procedures.
- Managed clinic stock, supplies and ordering to support smooth daily operations.
- Supported sales, promotions and business development initiatives to contribute to clinic performance and growth.
Dermal Therapist
Lime Tree Clinic
09.2024 - 01.2025
- Assessed client needs during therapy sessions at Lime Tree Clinic.
- Developed treatment plans for clients
- Documented clinical notes following clinic standards and confidentiality rules.
- Collaborated with clinicians on integrated care for Lime Tree Clinic patients.
- Maintained accurate records in clinic systems for ongoing care.
- Created documentation including assessment notes, treatment plans, progress notes.
Senior Dermal Therapist
Everything Skin
03.2017 - 09.2024
- Cultivated rapport with clients, enhancing trust and communication to optimize therapy outcomes.
- Maintained comprehensive case notes and documentation, facilitating progress tracking and continuity of care across providers.
- Established clear boundaries with clients, maintaining ethical practice standards while preserving the therapeutic relationship.
- Created tailored treatment plans to address individual patient needs. Assisting the doctor with patients’ care.
Owner
Self Employed Beauty Clinic
05.2014 - 10.2016
- Managed day-to-day business operations.
- Hired trained, and managed a high-performing team of employees dedicated to achieving company goals.
- Trained and motivated employees to perform daily business functions.
- Established a positive workplace culture that fostered employee engagement, collaboration, and loyalty.
- Oversaw daily operations, ensuring all tasks were completed accurately and efficiently by team members.
- Increased customer satisfaction by implementing efficient business processes and providing exceptional service.
- Developed foundational processes for business operations, enhancing workflow consistency.
- Fostered strong relationships with clients to boost retention rates, conducting regular feedback sessions.
- Consulted with customers to assess needs and propose optimal solutions.
- Cultivated strong client relationships that improved retention rates through regular feedback sessions.
- Executed targeted marketing campaigns that elevated brand awareness through social media and digital platforms.
Education
Accredited - Dermal Science And Beauty Therapy
Penal Secondary Private School
Trinidad And TobagoSkills
- Treatment Planning
- Clinical documentation
- Documentation standards
- Client confidentiality
- Patient Monitoring
- Operational Efficiency
- Clinic operations
- Project Coordination
- Time Management
- Leadership Development
- Building rapport
- Relationship Building
- One-on-one sessions
- Excellent Communication
- Problem-Solving
- Emotional awareness
- Attention to Detail
Certification
Police Clearance
Laser Safety Officer
Medical Plasma Lift
Maintain Infection Control
Design and Provide Cosmetic Tattooing
Dermal Science
Medical receptionist
Diploma of Beauty Therapy
Skills
- Decision-Making
- Administration and management
- Problem-solving abilities
- Goal Setting
- Time management abilities
- Adaptability
- Decision-Making
- Administration and management
- Problem-solving abilities
- Goal Setting
- Time management abilities
- Adaptability
Timeline
Manager Silk
Westfarmers
03.2026 - Current
Clinic Manager Clear Skin Clinic
Westfarmers
02.2026 - 04.2026
Dermal Therapist
Lime Tree Clinic
09.2024 - 01.2025
Senior Dermal Therapist
Everything Skin
03.2017 - 09.2024
Owner
Self Employed Beauty Clinic
05.2014 - 10.2016
Accredited - Dermal Science And Beauty Therapy
Penal Secondary Private School