Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Heidi Lawson

Greenvale,VIC

Summary

Highly efficient receptionist/team member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.

Overview

2
2
years of professional experience
1
1
Certification

Work History

Team Member

WHSmith
09.2023 - Current
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Contributed to team success by completing jobs quickly and accurately.
  • Learned all required tasks quickly to maximize performance.
  • Worked different stations to provide optimal coverage and meet production goals.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Developed strong cooperative relationships with coworkers and managers.
  • Assisted with inventory counts and stocking of merchandise.

Receptionist

Carla Lawson Hair Extensions
01.2022 - Current
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Responded to inquiries from callers seeking information.
  • Resolved customer problems and complaints.
  • Restocked supplies and submitted purchase orders to maintain stock levels.
  • Scheduled office meetings and client appointments for staff teams.

Pharmacy Assistant

My Chemist
08.2022 - 06.2023
  • Greeted customers and responded to questions with friendly, knowledgeable assistance.
  • Kept pharmacy counter and related areas clean, neat and organized.
  • Received incoming supplies and stocked in correct locations.
  • Answered telephones and provided information about order status, store hours and pharmacy procedures.
  • Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
  • Trained new pharmacy staff on computer system and drug management protocols.
  • Greeted customers at counter and provided excellent customer service.
  • Completed cash register transactions by handling credit and cash payments using pharmacy register system.

Education

Bachelor of Business - Marketing

Victoria University
Melbourne, VIC
11.2025

Skills

  • Organisation
  • Scheduling
  • Customer Service
  • Transaction Handling
  • Verbal and Written Communication
  • Greeting and Seating Clients
  • Tech-Savvy
  • Time Management
  • Product Knowledge

Certification

S2/S3 Certification in Pharmacy Medications

Currently studying a bachelors degree in business with a major in marketing and minor in innovation

Timeline

Team Member

WHSmith
09.2023 - Current

Pharmacy Assistant

My Chemist
08.2022 - 06.2023

Receptionist

Carla Lawson Hair Extensions
01.2022 - Current

Bachelor of Business - Marketing

Victoria University

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Heidi Lawson