Heidi Lawson
Greenvale,VIC
Summary
Highly efficient receptionist/team member well established in fast-paced and challenging environments. Eager to learn with aptitude for applying new knowledge with skill and efficiency.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Team Member
WHSmith
Melbourne Airport, VIC
09.2023 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Contributed to team success by completing jobs quickly and accurately.
- Learned all required tasks quickly to maximize performance.
- Worked different stations to provide optimal coverage and meet production goals.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
- Developed strong cooperative relationships with coworkers and managers.
- Assisted with inventory counts and stocking of merchandise.
Receptionist
Carla Lawson Hair Extensions
Melbourne, VIC
01.2022 - Current
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Kept reception area clean and neat to give visitors positive first impression.
- Answered phone promptly and directed incoming calls to correct offices.
- Responded to inquiries from callers seeking information.
- Resolved customer problems and complaints.
- Restocked supplies and submitted purchase orders to maintain stock levels.
- Scheduled office meetings and client appointments for staff teams.
Pharmacy Assistant
My Chemist
Broadmeadows, VIC
08.2022 - 06.2023
- Greeted customers and responded to questions with friendly, knowledgeable assistance.
- Kept pharmacy counter and related areas clean, neat and organized.
- Received incoming supplies and stocked in correct locations.
- Answered telephones and provided information about order status, store hours and pharmacy procedures.
- Assisted pharmacist by filling prescriptions for customers and responding to patient questions regarding prescription and medication-specific issues.
- Trained new pharmacy staff on computer system and drug management protocols.
- Greeted customers at counter and provided excellent customer service.
- Completed cash register transactions by handling credit and cash payments using pharmacy register system.
Education
Bachelor of Business - Marketing
Victoria University
Melbourne, VIC11.2025
Skills
- Organisation
- Scheduling
- Customer Service
- Transaction Handling
- Verbal and Written Communication
- Greeting and Seating Clients
- Tech-Savvy
- Time Management
- Product Knowledge
Certification
S2/S3 Certification in Pharmacy Medications
Currently studying a bachelors degree in business with a major in marketing and minor in innovation
Timeline
Team Member
WHSmith
09.2023 - Current
Pharmacy Assistant
My Chemist
08.2022 - 06.2023
Receptionist
Carla Lawson Hair Extensions
01.2022 - Current
Bachelor of Business - Marketing
Victoria University