Summary
Overview
Work History
Education
Skills
Certification
Volunteering
Hobbies
References
Timeline
Generic

Heidi Lee

Melbourne,VIC

Summary

Dedicated and compassionate disability support worker and aspiring teacher. Skilled at promoting inclusivity and client-centered care. Possesses outstanding interpersonal, organizational, and communication skills.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Online Plant Business Owner

Heirlooms By Heidi
06.2023 - Current
  • Researched plant care of 200+ plant varieties, e-commerce marketing tools, plant photography, social media platforms, wholesale nurseries, and skills necessary to operate online plant business.
  • Documented all business expenses including cost of goods, overhead, labor, shipping, and materials, accurately.
  • Established positive ongoing relationships with customers, and consistently maintained first-class quality of plants and service.
  • Rated Top Seller with 100% Positive Reviews on Ebay.

NDIS Disability Support Worker

Flexi Support
06.2022 - Current
  • Providing in-home care to individuals with disabilities and aged care clients.
  • Assisting with personal hygiene, domestic duties, exercise, meal preparation, companionship, and more.
  • Conducted regular assessments of client needs to identify potential areas of growth or improvement within their care plan structure.
  • Demonstrating empathy, patience, attention to detail, and passion for helping others.
  • Maintained detailed records of patient progress, documentation of services, and case notes.
  • Received positive feedback from 5+ clients for high level of integrity and care.

Pharmacy Assistant

Chemist Warehouse
08.2016 - 04.2022
  • Demonstrated professionalism when handling sensitive patient situations, preserving confidentiality at all times.
  • Managed inventory, restocked shelves, operated POS system, and completed administrative tasks in fast-paced retail environment.
  • Responded to customer inquiries regarding medications, dosages, and potential side effects with empathy and patience.
  • Commended for demonstrating excellent customer service by customers.

Maths and English Private Tutor

Ezy Math Tutoring
05.2018 - 09.2021
  • Created individual lesson plans for students aged 11 - 21 based on their learning capacity every week.
  • Assisted students with comprehension of materials and practice questions in sessions ranging from 1 - 3 hours.
  • Taught students with learning disabilities.
  • Traveled 10km+ to various locations to provide tutoring sessions to students in need or accommodated for regional students via video call.
  • Updated parents on student's progress after each lesson.

Education

Bachelor of Science/Master of Secondary Teaching - Mathematical Modelling

Deakin University
Burwood, Australia
10.2024

VCE -

Canterbury Girls' Secondary College
Canterbury, Australia
11.2014

Skills

  • Written and Oral Communication
  • Well-versed in NDIS, Healthcare, and Education
  • Compassion, Patience, and Resilience
  • Team Collaboration and Leadership
  • Emotionally Intelligent and Active Listener
  • Enthusiasm and Proactive Attitude
  • Committed to Lifelong Learning and Development
  • Administration, Proficiency in Technology such as Microsoft Office, Zoom, and Teams
  • Problem-solving and Creative Thinking abilities
  • Time Management, Attention to Detail, and Organization

Certification

  • Valid NDIS Worker Screening Check
  • Valid Working With Children Check
  • Valid CPR and First Aid Check
  • Valid National Police Check
  • Triple vaccinated for Covid-19


Volunteering

  • Taught English to adult learners in groups of 5 - 10 on a fortnightly basis.
  • Facilitated lesson plans and social events with other volunteers.
  • Taught lessons on numerous topics including travel, restaurants, sports, looking for work, public transport, and Australian slang.

Hobbies

  • Badminton
  • Cooking
  • Opshopping
  • Gardening
  • Brazilian Jiu Jitsu


References

Available upon request.

Timeline

Online Plant Business Owner

Heirlooms By Heidi
06.2023 - Current

NDIS Disability Support Worker

Flexi Support
06.2022 - Current

Maths and English Private Tutor

Ezy Math Tutoring
05.2018 - 09.2021

Pharmacy Assistant

Chemist Warehouse
08.2016 - 04.2022

Bachelor of Science/Master of Secondary Teaching - Mathematical Modelling

Deakin University

VCE -

Canterbury Girls' Secondary College

Similar Profiles

CREATE PROFILE
Heidi Lee