Heidi Mafileo
Truganina
Summary
Versatile and dependable professional with hands-on experience in voice picking, makeup assistance, store and crew support, youth leadership, and packing. Known for a strong work ethic, attention to detail, and the ability to seamlessly adapt to diverse environments. Demonstrates excellent communication and problem-solving skills, with a proven ability to collaborate effectively within teams and deliver exceptional results under pressure. Committed to contributing positively to organizational success while continuously learning and growing in new roles.
Overview
6
6
years of professional experience
Work History
Crew Team Member
Kiwi Pacific Store
01.2025 - Current
- Worked well with teammates and accepted coaching from management team.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Took orders, prepared meals, and collected payments.
- Maintained a clean and organized workspace, ensuring a positive environment for both staff and customers.
- Operated register to process payments and collect cash payment for order totals.
- Increased overall efficiency by promptly restocking supplies as required during shifts.
Assistant Makeup Artist
Beauty By Blessings
06.2020 - Current
- Maintained a clean and organized workspace, adhering to strict hygiene standards for the safety of all clients.
- Developed strong relationships with clients by being attentive to their needs and providing exceptional customer service.
- Assisted lead makeup artist in preparing clients for photo shoots, ensuring a professional and efficient process.
- Setting up makeup stations & packing everything up at the end of the day.
- Expanded clientele base through positive word-of-mouth referrals by consistently delivering high-quality services.
Youth Leader
Enjoy Church
02.2019 - Current
- Served as a positive role model for young individuals, demonstrating responsible decision-making skills and ethical behavior.
- Collaborated with other Youth Leaders to create a safe and inclusive environment for all participants.
- Coached, instructed and supervised participating youths through collaborative efforts with like-minded, creative, and poised team members.
- Coordinated and led weekly youth meetings, facilitating conversations and activities to promote team building and leadership development.
- Empowered young people by offering them opportunities to lead group discussions or present on topics they were passionate about.
- Organized and facilitated youth retreats and workshops to promote personal growth and self-awareness.
Voice Picker
Bevchain
08.2024 - 01.2025
- Accurately picked orders using voice picking system, ensuring customer satisfaction and timely delivery of products.
- Exhibited excellent multitasking abilities by managing multiple orders simultaneously, ensuring timely and accurate order fulfillment.
- Maintained a clean and organized work environment, promoting safety and efficiency in the warehouse.
- Consistently met or exceeded the rate per hour of 160.
- Tugger operating & pallet jack.
- Consistently demonstrated a strong work ethic and commitment to meeting customer expectations, resulting in positive feedback from supervisors and colleagues.
Store Team Member
Best & Less
04.2024 - 08.2024
- Maintained general knowledge of departments to help customers quickly locate products and merchandise.
- Increased customer satisfaction by providing exceptional service and promptly addressing concerns.
- Organized and recovered shelves, put away returns, and cleaned spills and messes to maintain high standards throughout sales floor.
- Cleaned counter areas, floor and restrooms to meet safety and sanitation regulations.
- Maintained a clean and organized store environment, ensuring optimal shopping experience for customers.
- Resolved customer complaints professionally, demonstrating empathy and commitment to excellent service.
- Used computer and point of sale system knowledge to process transactions, perform product lookups and verify inventory availability.
- Used cash register to tally purchases, collect payment and execute fast and friendly check-out experiences.
Pick Packer
Kuhne + Nagel
09.2023 - 04.2024
- Reduced packing time for orders by efficiently organizing and assembling packages in line with company standards.
- Ensured timely shipment of products by prioritizing urgent orders and coordinating with warehouse team members.
- Increased customer satisfaction by carefully inspecting items for damages or defects before packaging and shipping.
- Minimized product returns due to incorrect shipments by double-checking packed items against order specifications prior to dispatching parcels.
- Sustained a clean and safe working environment by adhering to safety protocols and maintaining an organized workspace.
- Supported inventory control efforts by accurately labeling packages, updating bin locations, and tracking item movements within the warehouse.
- Printed labels, packaged boxes, and loaded into outbound containers.
Barista
Derrimut Cafe
04.2023 - 09.2023
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Enhanced customer satisfaction by efficiently preparing and serving high-quality beverages.
- Assisted in inventory management to maintain adequate stock levels and reduce wastage.
Education
High School Diploma -
St Albans Secondary High School
Saint Albans, VIC10-2024
Skills
- Multitasking and organization
- Punctual & very dependable
- Attention to detail
- Problem-solving
- Efficient leaner & able to adapt to any environment
- Verbal and written communication
- Safety awareness
- Picking accuracy
- Adaptability to technology
- Speed and efficiency
- Professionalism and etiquette
Timeline
Crew Team Member
Kiwi Pacific Store
01.2025 - Current
Voice Picker
Bevchain
08.2024 - 01.2025
Store Team Member
Best & Less
04.2024 - 08.2024
Pick Packer
Kuhne + Nagel
09.2023 - 04.2024
Barista
Derrimut Cafe
04.2023 - 09.2023
Assistant Makeup Artist
Beauty By Blessings
06.2020 - Current
Youth Leader
Enjoy Church
02.2019 - Current
High School Diploma -
St Albans Secondary High School
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