Heidi Marshall

Dynamic professional with a proven track record in client relationship management and strategic planning, exemplified during my tenure at OPEN COLLEGES where I exceeded sales targets by 110%. Skilled in negotiation and team leadership, I excel in driving continuous improvement and achieving exceptional results through effective communication and relationship building.

• Personnel Management
• Instructional Skills
• Motivation
• NLP – Neuro Linguistic Programming
• Dealing with Difficult Customers
• Phone Handling Techniques
• Certified Travel Consultant (CTC)
• 3.5 years experience in retail travel consulting
• Friendly, outgoing and responsive personality
• Enthusiastic, conscientious and hardworking
• Team player
• Ability to work from home unsupervised whilst maintaining and achieving sales targets

• Renee Schofield, Area Manager Bakers Delight, 0431 597 087
• Tammii Suprano, Team Leader, 0408393501
• Manish Castelino, International Manager ICON Business Group, 0413 835 842
• Brendan Torrazzi, AlertForce Director/Founder, 0405 176 778
• Miles Tilly, Open Colleges Team Leader, 0434857709

• Top novice for 3 separate months in Flight Centre Blast area
• Awarded Million Dollar consultant for Flight Centre
• Being promoted within 10 months to Team Leader
• Constantly meeting and exceeding own targets and work goals
• Awarded ‘Team Member of the Month’ on three occasions
• Awarded “Top Sales Achiever” in 2 separate months, also 2 second place in two quarters in a financial year

• Extremely target driven and naturally comfortable negotiating with customers.
• A self-starter who is able to proactively pursue profitable growth opportunities to facilitate the achievement of set targets, customer service levels and KPI’s.
• Outstanding communication skills and able to liaise and mix well with a broad cross section of individuals and teams.
• Excellent client service credentials, delivering a service that is dedicated, constant and outstanding.
• Over 5 years’ experience within a customer service/sales environment. Majority of employment has been in phone contact centres.
• Ability to facilitate training. Not only prepare and develop different training, but also responsible for presenting to teams.
• Successful in achieving corporate objectives, through the delivery of both long and short term strategic plans and by developing and nurturing strong working relationships within the industry.
• Demonstrated ability in leading and developing specialised teams, ensuring an environment of continuous improvement and creating opportunities for growth.
• Dedicated to promoting excellence in customer service in order to achieve performance benchmarks.
• Highly developed written and oral communications skills. Experienced in preparing and presenting sales and operational training programs to a broad range of audiences.

• Certificate III in Travel.
• Certificate III in Fitness.

• Gym enthusiast
• Running
• Reading
• Beach