Heidi Mielke
Chittering
Overview
24
24
years of professional experience
1
1
Certification
Work History
Haulage/Underground Truck Operator
Goldfields – Agnew Gold Mine
07.2024 - Current
- Operating Epiroc MT65 Underground truck
- Complete daily toolbox meetings
- Follow all procedures for a safe operating environment
- Complete JHA's, take 5's and Hazard reports as required
- Housekeeping completed to the highest standards
- Maintained high safety standards through daily vehicle inspections and adherence to company protocols and reported any maintenance issues
- Managed paperwork efficiently by submitting all documents promptly upon completion of each shift
- Adapted to changing conditions due weather, work available or machine breakdowns
Haulage – Heavy Plant Machine Operator
MLG Oz – Agnew Gold Mine
10.2022 - 03.2024
- Operating Cat 773F and 777F Dump Truck, Hino FM2628 Long Water Cart, Cat 773D Water Cart, Cat 960M, 980H, 980 Next Gen, 982M, 988K, 988K XE Front End Wheeled Loaders. Equipment operated but not limited to a Terex Finlay Screen 693plus and Radial Stacker TS50 Edge
- Good working knowledge of Loadrite
- Complete daily toolbox meetings
- Follow all procedures for a safe operating environment
- Complete JHA's, take 5's and Hazard reports as required
- Housekeeping completed to the highest standards
- Maintained high safety standards through daily vehicle inspections and adherence to company protocols and reported any maintenance issues
- Managed paperwork efficiently by submitting all documents promptly upon completion of each shift
- Adapted well to switching between machines to fulfill requirements for the efficient daily operations
- Trained new employees on proper machine operation, ensuring adherence to company standards and safety guidelines
- Demonstrated adaptability by quickly learning how to operate new machinery and implementing newly introduced processes
- Operated various types of machinery, contributing to the successful completion of diverse projects or roles
Self Employed
Doggy Wash and Works
08.2022 - 09.2023
- Mobile dog wash. Full hydro bath, dry, de-shed, groom and nails
- Followed client requests with regards to specific clips
- Worked effectively in different situations with regards to the dogs own behavioural issues or sensitivities
- Worked flexible hours across weekends and holidays
- Managed time efficiently as had a few clients booked on the same days
- Spoilt dogs with treats 🥰
Farm Manager
Private Family Run/owned Farm
01.2019 - 09.2023
- General Farm Hand on Beef Cattle Farm
- Operating tractors, HR truck and excavator (Volvo EC55B Pro)
- Day to day feeding schedules due to seasonal requirements
- Livestock husbandry
- Basic medical treatment, vaccinations
- Hand raising orphaned calves
- Transporting cattle to stockyards/abattoir
- Fence repairs and maintenance
- Seeding, cutting seasonal grass paddocks
Reception/Accounts Receivable
GEOvet
07.2015 - 08.2022
- Front of house, meet and greet clients and receptionist across 3 vet practices Busselton, Capel & Nannup).
- Handled incoming calls with regards to booking appointments, medication orders and food orders.
- Handled payments and explanations of cost breakdown to clients.
- Large animal drug orders, consumables (needles, syringes, bandaging).
- Demonstrated administration of medications ie: tablets, liquids or creams.
- Advised on preventive pest treatments ie: flea and worming.
- Scheduled appointments with appropriate veterinarians according to client/patient requirements. ie: ACL injuries, skin issues, gut issues, basic annual vaccinations.
- Assisted in basic nurse procedures like correct holding procedures for nail trims, collecting blood samples, worming tablets.
- Strong customer service relations and empathy in times of sadness with diagnoses or loss of family pet.
- Arranging all after pet loss arrangements ie: cremations, vessels to hold ashes etc.
- Full time role based on a 9-day fortnight, changed to part time work to enable more farm work.
- Worked effectively in fast-paced environments, especially when emergencies arose.
- Skilled at working independently and collaboratively in a team environment.
- Excellent communication skills, both verbal and written.
- Passionate about learning about new medications, foods and stocked/new products and committed to continual improvement.
- Accounts receivable, monthly statement run.
- Emailing and posting monthly statements as per client requirements.
- Setting up payment plans ie: VetPay, direct debits or scheduled card payments.
- Managed time efficiently in order to complete all tasks within deadlines.
Café Assistant and Barista
Bruny Island Berry Farm
10.2013 - 04.2015
- Berry Farm Location.
- Seasonal position due to location encompassing food handling and preparation.
- Greeted clients/tourists in with friendliness and professionalism.
- All cafe duties, including baking sweet and savoury delights.
- experimenting with new recipies
Self Employed
His and Hers Bruny Island
07.2013 - 04.2015
- Self Employed/Garden Service and Maintenance. All aspects of gardening.
Delivery Co-ordinator
Tynan Motors Pty Ltd
02.2013 - 05.2013
- Fleet Department Delivery Co-ordinator, Co-ordinating all aspects of new vehicle deals including ordering, handover and invoicing.
Customer Service Supervisor
Aero-Care Pty Ltd
11.2011 - 02.2013
- Customer Services Supervisor for Tiger Airways. Supervision of commercial airline operation from check-in to boarding and managing on time critical commercial flight schedules.
Tour Manager
Heron Airlines Travel
06.2009 - 04.2012
- All aspects of administration, reception and tour management including aircraft and crew bookings and briefings, invoicing and collecting payments.
Charter Sales Manager
Execujet Flight Operations
03.2001 - 10.2003
- Quoting and invoicing private and high-end corporate clients on charter flights. All administration duties including answering calls and on-line enquiries.
Education
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Fourways High School
Skills
- Proven ability to work in supervisory roles
- Exceptional customer service and client liaising skills
- Proven ability to work under pressure and meet deadlines
- Self-motivated and proactive
- Positive and friendly attitude
- Passionate, conscientious, and particular about attention to detail
- Displays initiative
- Excellent interpersonal skills
- Hardworking, honest and reliable
- Dedicated
- Take pride in my work and appearance
- Approach problem solving in a logical manner to resolve an issue
- Supervisory and planning experience
- Excellent analytical, clerical and computer administration skills
- Well organised with a planned approach to all commitments
- Conversant in Microsoft Windows, Word and Excel
Certification
- WA Drivers License, R-E HR
- RIIMP0321F Wheel loader.
Timeline
Haulage/Underground Truck Operator
Goldfields – Agnew Gold Mine
07.2024 - Current
Haulage – Heavy Plant Machine Operator
MLG Oz – Agnew Gold Mine
10.2022 - 03.2024
Self Employed
Doggy Wash and Works
08.2022 - 09.2023
Farm Manager
Private Family Run/owned Farm
01.2019 - 09.2023
Reception/Accounts Receivable
GEOvet
07.2015 - 08.2022
Café Assistant and Barista
Bruny Island Berry Farm
10.2013 - 04.2015
Self Employed
His and Hers Bruny Island
07.2013 - 04.2015
Delivery Co-ordinator
Tynan Motors Pty Ltd
02.2013 - 05.2013
Customer Service Supervisor
Aero-Care Pty Ltd
11.2011 - 02.2013
Tour Manager
Heron Airlines Travel
06.2009 - 04.2012
Charter Sales Manager
Execujet Flight Operations
03.2001 - 10.2003
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Fourways High School
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