Summary
Overview
Work History
Education
Skills
Timeline
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Heidi Millier

Heidi Millier

Summary

Professional nurse and Community Officer with strong background in emergency care, possessing critical skills in patient assessment, triage, and acute care management. Known for reliable team collaboration and adaptability in high-pressure environments, resulting in efficient and effective patient outcomes. Skilled in communication, problem-solving, and maintaining composure under stress, ensuring optimal care delivery.

Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Professional nurse with strong background in emergency care, possessing critical skills in patient assessment, triage, and acute care management. Known for reliable team collaboration and adaptability in high-pressure environments, resulting in efficient and effective patient outcomes. Skilled in communication, problem-solving, and maintaining composure under stress, ensuring optimal care delivery.

Overview

5
5
years of professional experience

Work History

Emergency Department Nurse

Latrobe Regional Hospital
01.2023 - Current
  • Decreased wait times for patients by efficiently triaging and prioritizing cases based on severity and urgency.
  • Reduced the risk of complications by closely monitoring vital signs, administering medications, and ensuring proper intervention when necessary.
  • Improved patient outcomes by providing high-quality emergency nursing care in a fast-paced medical environment.
  • Administered life-saving interventions including CPR, defibrillation shocks, or advanced airway management techniques during cardiac emergencies.
  • Conducted thorough physical assessments on incoming patients to accurately identify potential injuries or illnesses requiring immediate attention.
  • Provided critical support during emergency procedures such as intubations, central line placements, and rapid sequence inductions.
  • Assisted physicians in performing diagnostic tests such as EKGs, ultrasounds, CT scans, or X-rays to determine appropriate treatment plans for patients.
  • Mentored and guided new nursing staff members, offering constructive feedback to help them develop their skills and adapt to the fast-paced Emergency Department environment.
  • Enhanced overall patient experience through effective communication and compassionate care during emergency situations.
  • Provided emotional support to grieving families after traumatic events or unexpected loss of loved ones while maintaining a professional demeanour at all times.
  • Collaborated with case managers and social workers to connect patients with resources such as substance abuse treatment programs or mental health services.
  • Educated patients and their families on various health topics to promote understanding and empower individuals to take control of their health outcomes.
  • Participated in quality assurance initiatives aimed at reducing medication errors or improving infection control practices within the department.
  • Assisted in the development of departmental policies and procedures by providing input on best practices based on personal experience and professional expertise.
  • Streamlined workflow processes within the Emergency Department by identifying areas for improvement and implementing innovative solutions to increase efficiency.
  • Collaborated with interdisciplinary healthcare teams to develop comprehensive treatment plans for complex medical conditions.
  • Maintained accurate documentation of all patient interactions, assessments, treatments, and interventions in accordance with hospital policies and regulations.
  • Served as a patient advocate during care conferences, ensuring that each individual''s unique needs were considered when determining appropriate treatment plans.
  • Demonstrated excellent critical thinking skills while managing multiple high-acuity patients at once, making quick decisions under pressure to optimize patient outcomes.
  • Continuously updated knowledge on current best practices in emergency nursing through professional development opportunities, journal reviews, and attending conferences.
  • Teamed on trauma and emergency interventions involving serious head injuries, gunshot wounds, and thoracic trauma.
  • Answered codes quickly and orchestrated efficient, skilled medical care.
  • Communicated openly and collaboratively with all healthcare staff to organize successful patient care.
  • Administered medications via oral, IV, and intramuscular injections and monitored responses.
  • Collaborated with physicians to quickly assess patients and deliver appropriate treatment while managing rapidly changing conditions.
  • Delivered important IV and venous medications to control symptoms and provide effective treatments.
  • Educated patients and answered questions about health condition, prognosis, and treatment.
  • Educated family members and caregivers on patient care instructions.
  • Quickly responded to situations impacting safety and security to unit, actualizing crisis prevention interventions to control and de-escalate situations.
  • Provided skilled, timely and level-headed emergency response to critically-ill patients.
  • Communicated with healthcare team members to plan, implement and enhance treatment strategies.
  • Delivered high level of quality care to diverse populations while overseeing patient admission and triaging based on acuity and appropriate department admission.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Evaluated patient histories, complaints, and current symptoms.
  • Implemented care plans for patient treatment after assessing physician medical regimens.
  • Equipped patients with tools and knowledge needed for speedy and sustained recovery.
  • Conducted ongoing monitoring and evaluations of behaviours and conditions, and updated clinical supervisors with current information.
  • Led teams in driving successful patient outcomes by prioritizing standard of care and best practices.
  • Monitored patient reactions after administering medications and IV therapies.
  • Explained course of care and medication side effects to patients and caregivers in easy-to-understand terms.
  • Observed and documented patient factors such as diets, physical activity levels, and behaviours to understand conditions and effectively modify treatment plans.
  • Reported findings to quality departments after conducting routine restraint audits and worked with team to devise corrective actions for deficiencies.
  • Sustained quality standards by performing routine medication audits and upholding internal and industry best practices.
  • Leveraged feedback and process improvement opportunities to create safer and healthier environment and increase patient satisfaction.
  • Offered exceptional care and support to individuals recovering from acute incidents and dealing with chronic conditions.
  • Recorded details regarding therapies to keep patient charts updated.
  • Facilitated therapeutic communication, conflict resolution and crisis intervention by redirecting negative behaviours and helping patients regain or improve coping abilities.
  • Documented treatments delivered, medications and IVs administered, discharge instructions, and follow-up care.
  • Managed patients recovering from medical or surgical procedures.
  • Used first-hand knowledge and clinical expertise to advocate for patients under care and enacted prescribed treatment strategies.
  • Promoted patient and family comfort during challenging recoveries to enhance healing and eliminate non-compliance problems.
  • Conveyed treatment options, diagnosis information and home care techniques to patients and caregivers to continue care consistency.
  • Collaborated with leadership to devise initiatives for improving nursing satisfaction, retention and morale.
  • Participated in evidence-based practice project implementation, nursing competency development and nursing simulation activities.
  • Performed frequent checks on life support equipment and made necessary adjustments to preserve optimal patient conditions.
  • Investigated and resolved issues affecting hospital operations and patient care.

Ambulance Community Officer

Ambulance Victoria
06.2020 - Current
  • Enhanced community engagement by organizing and implementing various outreach programs.
  • Streamlined event coordination processes by developing efficient systems for scheduling, budgeting, and logistics management.
  • Facilitated effective communication between residents and local government officials, addressing concerns and promoting transparency.
  • Collaborated with city officials on infrastructure improvements, enhancing public spaces and amenities for resident use.
  • Established a robust volunteer program, recruiting dedicated individuals to support various community events and activities.
  • Assisted in the development of grant proposals, securing funding for essential community programs and services.
  • Conducted thorough needs assessments to identify areas of improvement within the community, informing strategic planning efforts.
  • Increased awareness of available resources by conducting informative presentations and workshops for the community members.
  • Developed strong relationships with local organizations for collaborative events, boosting community participation.
  • Created and managed a comprehensive database of community resources, streamlining access to services for residents.
  • Evaluated program effectiveness using data analysis techniques to inform future planning efforts and ensure continued success in meeting objectives.
  • Resolved conflicts among residents through mediation techniques fostering a harmonious living environment in the community.
  • Championed public health initiatives by coordinating with healthcare providers to facilitate accessible wellness programs for residents.
  • Promoted inclusivity within the community through targeted outreach efforts aimed at diverse populations.
  • Supported work of managers and staff with administrative assistance on clerical needs and business correspondence.
  • Responded promptly and effectively to out-of-hours emergencies such as maintenance needs and criminal incidents.
  • Maintained open communication with tenants to proactively handle questions and complaints.
  • Led tours to highlight property features to prospective tenants and answer questions.
  • Coordinated special meetings and events to inform and engage tenants, resulting in improved relations and housing satisfaction.
  • Coordinated and managed volunteer activities for community service projects.
  • Approached issues proactively to best meet current and future community needs.
  • Facilitated community outreach to expand participation and support.
  • Helped clients navigate social services system and access needed resources.
  • Coordinated with different service providers to meet clients' individual needs.
  • Kept case files updated, accurate and aligned with requirements.
  • Took active role in patient and family planning process, detailing instructions, and responding appropriately and effectively to questions and concerns.
  • Supported clients through development of new life skills, obtaining resources and transitioning back to society.
  • Intervened in crisis situations to obtain support for clients and reduce escalation or recurrence risks.

Education

Full ATP - Community Officer

Ambulance Community Modules
Victoria

Diploma - Nursing

Partners in Training
Sale, VIC
10-2001

Skills

  • Triage assessment
  • Trauma nursing
  • Airway management
  • Fracture management
  • Intravenous therapy
  • Electronic medical records
  • Family support
  • Healthcare ethics
  • Patient stabilization
  • Cardiac monitoring
  • Quality improvement
  • Emergency care
  • Mental health assessment
  • Discharge planning
  • Obstetric emergencies
  • Pediatric advanced life support
  • Seizure management
  • Poisoning treatment
  • Advanced cardiac life support
  • Cultural history
  • Vital signs monitoring
  • Compassionate care
  • Privacy and confidentiality
  • Patient assessments
  • Medication administration
  • Medical records management
  • Regulatory compliance
  • Charting and clinical documentation
  • Emergency triage
  • Advanced cardiovascular life support
  • Compassionate and caring
  • Patient condition monitoring
  • Teamwork
  • Teamwork and collaboration
  • Problem-solving
  • Medication and IV administration
  • Time management
  • Attention to detail
  • Problem-solving abilities
  • Multitasking
  • Multitasking Abilities
  • Basic life support
  • Reliability
  • Excellent communication
  • Critical thinking
  • Strong clinical judgment
  • Direct patient care
  • CPR certification
  • Organizational skills
  • Team collaboration
  • Active listening
  • Effective communication
  • Adaptability and flexibility
  • Creative problem solving
  • Decision-making
  • Dementia care
  • Patient and family advocacy
  • Patient care assessment
  • Patient education
  • Certified in CPR/AED
  • Monitoring vital signs
  • Electronic health records
  • Relationship building
  • Clinical documentation
  • Blood draw and sample collection
  • Physical assessment
  • Vitals monitoring
  • Clear patient communication
  • Wound care
  • Pain management
  • Critical care nursing
  • Team building
  • Safety protocols
  • Delegation and motivation
  • Task prioritization
  • Self motivation
  • Advanced cardiovascular life support (ACLS)
  • Infection control
  • Health promotion
  • CPR/AED
  • Accurate documentation
  • Interpersonal skills
  • Analytical thinking
  • Care coordination
  • Documentation
  • Goal setting
  • Geriatric care
  • Professionalism
  • Interpersonal communication
  • Collecting vitals
  • Training staff
  • First aid
  • Patient advocacy
  • Group and individual instruction
  • Intake and discharge
  • Diabetes management
  • Time management abilities
  • Continuous improvement
  • Adaptability

Timeline

Emergency Department Nurse

Latrobe Regional Hospital
01.2023 - Current

Ambulance Community Officer

Ambulance Victoria
06.2020 - Current

Full ATP - Community Officer

Ambulance Community Modules

Diploma - Nursing

Partners in Training

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Heidi Millier