Heidi Mitchell
Melbourne ,VIC
Summary
I thrive in meeting new people and forming new relationships on a daily basis. I see myself as an old soul who can get along with people of all ages. I perform best in face paced environments and always ensure I am giving my absolute best. My ultimate mission is devoted to making everyone I work with/meet feel comfortable in my presence. I am empathetic and understand that different people have different needs. I admire my self confidence and the ability to put myself out there into the unknown.
Overview
8
8
years of professional experience
Work History
Cafe All Rounder
Virgo Espresso
Melbourne, VIC
05.2024 - Current
- Memorising regular customers coffee orders.
- Managing multiple tasks at once such as clearing and wiping tables, putting through orders, helping other work colleague's in their section.
- Making coffee
Teachers Assistant
Hope Early Learning Centre
Melbourne
05.2024 - 07.2024
- Kept classrooms clean, neat, and properly sanitised for student health.
- Monitoring students in the classroom whilst maintaining roll of the leader.
- Supported student learning.
- Worked with lead teacher to keep track of attendance and learning progress of the children.
Wait Staff Member
Blue Tongue Wine Bar
Victoria
11.2023 - 05.2024
- Working quickly and accurately under pressure whilst maintaining a polite and friendly attitude towards customers.
- Assisted other work colleagues in very busy times.
- Greeted guests at the door and memorising where they are sat.
- Multitasking.
Wait Staff Member
Donovan’s
Melbourne
01.2020 - 10.2023
- Communicated memorised daily specials to customers.
- Developed positive relationships with regular customers through friendly conversation and making them feel welcomed.
- Demonstrated knowledge of wine selection, pairings and vintages.
- Arranged place settings with clean tablecloths, napkins and tableware mid service, preparing for incoming guests.
Retail Supervisor
Woolworths
Melbourne, VIC
03.2018 - 12.2020
- Experience with money handling such as counting money in cash registers to ensure the amounts are correct.
- Training staff on specific job requirements.
- Supervising.
- Resolved customer disputes professionally using problem solving skills.
- Working in a fast, high pressure environment.
Farm Hand
Good Wood Roses
Melbourne, VIC
06.2016 - 07.2017
- Involved assisting in preparation and processing orders.
- Cultivating flowers and other plants.
- Working well in all weather conditions whilst doing intensive work such as lifting, shovelling, etc.
Education
Year 12 -
Emerald Secondary College
Emerald, VIC11.2020
Skills
- Effective Stress Management
- Customer Engagement
- Effective Upselling Techniques
- Building New Connections
Accomplishments
- Fostering children
Timeline
Cafe All Rounder
Virgo Espresso
05.2024 - Current
Teachers Assistant
Hope Early Learning Centre
05.2024 - 07.2024
Wait Staff Member
Blue Tongue Wine Bar
11.2023 - 05.2024
Wait Staff Member
Donovan’s
01.2020 - 10.2023
Retail Supervisor
Woolworths
03.2018 - 12.2020
Farm Hand
Good Wood Roses
06.2016 - 07.2017
Year 12 -
Emerald Secondary College