Heidi Otchere

Summary

Dynamic leader and compassionate caregiver with a proven track record at Goodwin and Hungry Jacks. Excelled in fostering team collaboration and enhancing client quality of life through empathetic care. Skilled in video editing and effective communication, consistently delivering results by elevating team performance and client satisfaction. Recognized for outstanding reliability and adaptability.

Overview

years of professional experience

Work History

Community Carer

Goodwin

Canberra

06.2023 - Current

Built strong relationships with clients to deliver emotional support and companionship.
Assisted patients with daily living activities, promoting independence and dignity.
Assisted with dressing guidance, grooming, meal preparation, and medication reminders.
Used adaptive equipment like lifts walkers wheelchairs safely efficiently improving accessibility mobility independence.
Maintained accurate records of patient care, documenting progress and any changes in condition.
Assist elderly and disabled clients with daily activities, ensuring their comfort and well-being.
Provide compassionate care and support, enhancing clients' quality of life.
Coordinate with healthcare professionals to ensure comprehensive and personalized care plans.

Crew Coach

Hungry Jacks

Gunghalin

11.2021 - 01.2024

Facilitated open communication among crew members, fostering trust and collaboration within the team.
Enhanced team performance by implementing effective coaching strategies and providing constructive feedback.
Established clear expectations for each crew member''s role, increasing accountability and reducing misunderstandings.
Fostered a positive work environment, enhancing crew morale and job satisfaction.
Led a team to deliver exceptional customer service in a fast-paced environment.
Trained new staff on company policies, procedures, and customer service skills.
Recognized as Employee of the Month twice for outstanding performance.

Education

Bachelor of Science - Nursing

University of Canberra

Canberra, ACT

2026

Skills

Customer Service: Strong ability to assist and communicate effectively with customers

Communication: Excellent verbal and written communication skills

Leadership: Proven leadership skills as a team leader and crew coach

Video Editing: Proficient in creating and editing videos for social media platforms

Compassionate Care: Experienced in providing empathetic and attentive care to clients

Confidentiality and Privacy
Patience and understanding
Adaptable and Flexible
Reliability and punctuality

Timeline