Heidi Ross
Werribee,VIC
Overview
2026
2026
years of professional experience
Work History
Household Manager
1987 - Current
- Coordinated daily household operations to ensure smooth functionality and efficiency.
- Managed scheduling for staff, appointments, and events, optimizing time management.
- Oversaw budgeting and expense tracking for household expenditures, maintaining financial accuracy.
- Developed and implemented organizational systems for household inventory and supplies.
- Evaluated service providers, negotiating contracts to enhance quality of services rendered.
- Anticipated the household''s needs and proactively addressed them to minimize disruptions or inconveniences.
- Performed cleaning and organization duties.
- Managed financial operations for household of [Number] members.
- Tended to childcare responsibilities when necessary with empathy and attentiveness towards each child''s unique needs or interests.
- Scheduled appointments for medical, dental, and self-care needs.
- Handled various administrative tasks on behalf of the household such as correspondence, document management, and filing systems.
- Coordinated travel arrangements for family vacations, business trips, or special events to ensure seamless experiences.
- Established a collaborative working relationship with the family, fostering trust and open communication to better understand their preferences and expectations.
- Safeguarded family privacy by maintaining strict confidentiality about personal information and daily affairs.
- Reduced family stress levels by managing schedules, appointments, and events on behalf of the household.
- Provided regular status updates regarding ongoing tasks or concerns within the household through clear communication channels among relevant parties involved in decision-making processes.
- Planned youth activities to foster intellectual and emotional development.
- Tailored meal plans according to dietary preferences or restrictions while providing nutritious options for all individuals in the home.
- Assisted in the planning and execution of social gatherings, contributing to memorable occasions for both hosts and guests.
- Developed and implemented new housekeeping practices to increase productivity and cohesiveness.
- Assisted residents with daily hygiene and living tasks.
- Supervised residents preparing meals and handling chores and provided constructive feedback.
- Facilitated transportation to and from appointments.
- Entrusted to handle confidential and sensitive situations in professional matter.
Treasurer Volunteer
Wyndham Patchworkers Inc
04.2024 - Current
- Managed financial records and transaction documentation to ensure accuracy and compliance.
- Executed monthly reconciliations of accounts, ensuring timely identification of discrepancies.
- Reconciled monthly bank statements accurately reflecting our current resources available for use.
- Enhanced financial security by implementing effective cash management strategies and maintaining accurate records.
- Conducted annual audits in collaboration with external accounting professionals to ensure accuracy in reporting and compliance with regulations.
- Maintained transparent communication with stakeholders regarding the organization''s finances, promoting trust and credibility.
- Ensured compliance with all regulatory requirements related to financial reporting and tax filings.
- Reconciled monthly statements, invoices and expense accounts, keeping records accurate, and current.
- Drafted treasury reports to support management decision-making needs.
- Prepared and presented financial reports to inform senior management and board of directors.
- Managed budgets, assets, portfolios, accounts payable, and receivable and general financial reporting procedures.
- Managed outstanding balance amounts by evaluating reports and determining collection statuses.
- Created and distributed reports on internal and external finances, audits, and budgets.
- Accurately completed financial statement audits and thoroughly reviewed results.
- Prepared and filed tax returns and generated monthly reports in compliance with regulatory and organizational standards.
Web Designer & Developer
Self-employeed
2010 - 2012
- Designed and developed responsive websites using HTML, CSS, and JavaScript.
- Collaborated with clients to understand design requirements and deliver tailored solutions.
- Implemented SEO best practices to enhance website visibility and user engagement.
- Managed project timelines and ensured timely delivery of web design projects.
- Maintained knowledge of current web design trends to provide innovative solutions.
- Provided ongoing support and maintenance for client websites post-launch.
- Improved overall site aesthetics through the use of high-quality graphics, typography choices, color schemes, and layout principles.
- Developed graphic and image assets for both content and digital marketing efforts.
- Coordinated copywriting and designed images to craft website content.
- Increased online visitor engagement by incorporating interactive features like multimedia elements, animations, and call-to-action buttons.
- Completed domain name registrations and maintained website and web hosting account.
- Provided ongoing support to clients post-launch, resolving any issues promptly and maintaining positive working relationships.
- Utilized Adobe Creative Suite for creating visually appealing graphics and layouts.
Sales Assistant
WH Soul Pattinson Pharmacy
10.1994 - 06.1995
- Assisted customers in product selection and inquiries, enhancing overall shopping experience.
- Maintained merchandise presentation standards, ensuring an organized and appealing sales floor.
- Processed transactions accurately using point-of-sale systems, minimizing errors during checkout.
- Conducted inventory counts and managed stock replenishment to ensure product availability for customers.
- Resolved customer complaints effectively, promoting satisfaction and loyalty through exceptional service.
- Implemented visual merchandising strategies that attracted customer attention and increased product visibility.
- Maintained clean, organized store environment for an inviting shopping experience for customers.
- Greeted customers and helped with product questions, selections, and purchases.
- Built strong relationships with customers, resulting in repeat business and referrals.
- Addressed customer issues tactfully, resolving any concerns while maintaining a high level of professionalism.
- Participated in staff training sessions to enhance product knowledge and improve overall sales skills.
- Organized store merchandise racks and displays to promote and maintain visually appealing environments.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
- Boosted add-on sales through suggestive selling techniques and product recommendations.
- Listened to customer needs and desires to identify and recommend optimal products.
- Greeted customers and provided outstanding customer service.
- Managed efficient cash register operations.
- Used in-store system to locate inventory and place special orders for customers.
Receptionist
Sullivan Insurance Brokers
07.1994 - 09.1994
- Greeted and assisted visitors, ensuring a welcoming front office environment.
- Managed multi-line phone system, directing calls to appropriate departments efficiently.
- Scheduled appointments and coordinated meetings for staff members across various teams.
- Processed incoming and outgoing mail, ensuring timely distribution within the office.
- Assisted with inventory management of office supplies, placing orders as needed.
- Provided administrative support by preparing documents and reports for management review.
- Reduced wait times for callers, promptly answering phone lines and directing calls as needed.
- Maintained clean reception area to promote positive, professional environment for clients.
- Maintained a high level of professionalism while handling sensitive customer information, ensuring privacy and confidentiality.
- Handled payments efficiently using company''s billing software which contributed to improved financial record keeping.
- Completed all tasks in compliance with company policies and procedures.
- Monitored and screened visitors to verify accessibility to inter-office personnel.
Receptionist
Kearns Optical
01.1993 - 06.1994
- Managed front desk operations, ensuring seamless patient check-ins and appointment scheduling.
- Maintained organized filing systems for patient records and insurance documentation.
- Provided exceptional customer service, addressing inquiries and resolving issues promptly.
- Monitored inventory levels of office supplies, placing orders as needed to ensure availability.
- Assisted with billing procedures, verifying accuracy of patient charges and insurance claims.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Responded to inquiries from callers seeking information.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Maintained clean and welcoming reception area, contributing to positive first impression for visitors.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
- Routed incoming mail and messages to relevant personnel without delay.
- Handled assignments independently with good judgement and critical thinking skills.
Education
Certificate III in Business Management - Business Administration And Management
NEIS NSW
Newcastle, NSW12-2011
Certificate in Desktop Publishing - Business Administration
Hunter Institute of TAFE
Newcastle, NSW06-2011
Certificate III in Websites - Information Technology
Hunter Institute of TAFE
Newcastle, NSW12-2008
Associate Diploma of Business - Business Administration And Management
Hunter Institute of TAFE
Newcastle, NSW06-1994
Skills
- Nutrition management, including dietary restrictions
- Security measures
- Laundry management
- Health and wellness experience
- Expense coordination
- Transportation arrangements
- Activity planning
- Travel planning
- Cleaning and organization
- Appointment scheduling
- Budget management
- Tech-savviness
- Gardening supervision
- Pet maintenance and care
- Personal shopping
- Activity supervision
- Behaviour modelling
- Creative thinking
- Teamwork and collaboration
- Problem-solving
- Time management
- Attention to detail
- Multitasking and organization
- Problem-solving abilities
- Medication monitoring
Timeline
Treasurer Volunteer
Wyndham Patchworkers Inc
04.2024 - Current
Sales Assistant
WH Soul Pattinson Pharmacy
10.1994 - 06.1995
Receptionist
Sullivan Insurance Brokers
07.1994 - 09.1994
Receptionist
Kearns Optical
01.1993 - 06.1994
Household Manager
1987 - Current
Web Designer & Developer
Self-employeed
2010 - 2012
Certificate III in Business Management - Business Administration And Management
NEIS NSW
Certificate in Desktop Publishing - Business Administration
Hunter Institute of TAFE
Certificate III in Websites - Information Technology
Hunter Institute of TAFE
Associate Diploma of Business - Business Administration And Management
Hunter Institute of TAFE