HEIDI SKENDER
East Carnarvon,Australia
Summary
Seeking a challenging role in a reputable organization to leverage skills and training for impactful contributions. Committed to continuous learning and professional development while driving company success. Proven ability to adapt and excel in dynamic environments, ensuring high-quality results. Strong focus on utilizing expertise to enhance operational efficiency and achieve organizational goals.
Overview
6
6
years of professional experience
Work History
RETAIL CUSTOMER SERVICE OFFICER
Australia Post
Carnarvon, Australia
03.2024 - Current
- Conducting and processing numbers of identity services transactions including Australian Passport, Working with Children Checks, Police Certificate.
- Process Property VOI, TAX File Numbers, AMSA applications.
- Handling and processing cash, cheques, credit cards, and EFTPOS.
- Promoting our products and services through up selling and cross-selling like travel card, phone recharge or phone credits.
- Assisting manually sorting all mail arriving at the workplace, sorting, and distributing mail to the designated PO Boxes.
CUSTOMER BANKING SPECIALIST
Commonwealth Bank of Carnarvon
Carnarvon, Australia
07.2023 - 12.2023
- Identifying customers' needs and recommending products and services.
- Cashing cheques and cash, and paying correct amounts into customers' accounts.
- Explaining services offered to customers.
- Opening and closing of accounts.
SERVICE CASHIER/ONLINE CX-SHOPPER
Woolworths Group Limited
09.2019 - 07.2023
- Maintain a safe and clean working environment by complying with procedures, rules, and regulations.
- Provide a positive customer experience with fair, friendly and courteous service.
- Resolve customer issues and answer queries.
Education
Bachelor of Science - Commerce, Finance
Father Saturnino Urious University
Butuan City, Agusan Del Norte, Philippines03.1999
Skills
- Computer and internet literacy
- Written and verbal communication
- Organizational skills
- Pressure management
- Multitasking
- Time management
- Self-motivation
- Adaptability
- Team collaboration
References
- Mr. Andrew Gaunt, Australia Post Manager, Carnarvon Branch, WA, 6701
- Ms. Felicity Merrit, Bank Manager, Commonwealth Bank Carnarvon
Timeline
RETAIL CUSTOMER SERVICE OFFICER
Australia Post
03.2024 - Current
CUSTOMER BANKING SPECIALIST
Commonwealth Bank of Carnarvon
07.2023 - 12.2023
SERVICE CASHIER/ONLINE CX-SHOPPER
Woolworths Group Limited
09.2019 - 07.2023
Bachelor of Science - Commerce, Finance
Father Saturnino Urious University